Despite the Department of Veterans Affairs’ sordid reputation, Iraq war veteran Chris Dorsey wasn’t sure the public would believe that the VA denied him an appointment and said the clinic wasn’t accepting any more patients. So, he took a video.

The VA clinic in Lawrenceville, Ga., initially turned him away for the same reason, which is why he decided to bring his camera along to the Community Based Outpatient Clinic in Oakwood. He received the same response. But this time, he captured the interaction on camera.

The full video shows 33-year-old Dorsey waiting for five minutes before telling an employee that he needs a transfer from the VA system in Athens.

“We’re not accepting any new patients — not this clinic,” the VA employee said in response, signaling an abrupt end to the interaction.

Dorsey, who served in Iraq in 2003, has PTSD and was seeking treatment for escalating symptoms. Aside from the Oakwood clinic, Dorsey’s other option is in Atlanta, which is more than 50 miles away from his current location. PTSD is a fairly common diagnosis in veterans returning from the wars in Iraq and Afghanistan. The VA states that anywhere between 11-20 percent of those veterans suffer from PTSD.

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