C'mon Get Happy: Customer Service Rep Saves Stroke Victim AND Fixes Cable!
August 20, 2019
Last week, customer service representative Kimberly Williams -- who was working in a call center in Jackson, Mississippi -- went over and above the call of duty. She didn’t just help a customer with his cable TV problem. She also saved his life.
While the customer, Dan Magennis from Grand Rapids, Michigan, was on the phone with Kimberly, she could tell something was wrong with the way he was talking.
Dan was frightened as he was suffering a stroke and couldn’t speak. Kimberly noticed this and took swift action, keeping Dan on the line and making another call to first responders in Michigan.
Paramedics were able to swoop in and take care of Dan, getting him to a hospital before his health declined further.
Amazingly, Dan was able to walk out of the hospital with minimal symptoms just two days after suffering the stroke.
Dave called the adventure “incredible,” realizing that he could have been in much bigger trouble if Kimberly hadn’t been so quick on her feet -- and quick with the phone -- 800 miles away.