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January 30, 2026 13 mins

A mail carrier trusted her gut, made one call, and saved a life. In this Shop Talk, we unpack why paying attention to the people around us is one of the simplest—and most powerful—ways normal folks can make a real difference.

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Episode Transcript

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Speaker 1 (00:03):
Hey, everybody is spill Courtney from an army of normal folks.
Welcome to Shop Talk, number eighty eight. Welcome to shop Alex,
Michael Irvin, Oh you nailed.

Speaker 2 (00:14):
Yeah, let's go. Yeah, they would have to ask you, yeah.

Speaker 3 (00:18):
Michael Irvin.

Speaker 2 (00:19):
And maybe there's a couple more. Actually I got on my.

Speaker 1 (00:22):
List Elsie Greenwood, possibly, but not on my list. Okay,
there's a stealer. That was eighty eight.

Speaker 4 (00:27):
I think Lin's there you go, Yeah, Lin Swan, Yeah,
a couple more, Marvin Harrison and Terrell Owens.

Speaker 3 (00:33):
There you go.

Speaker 2 (00:34):
And then you may know this from your work. I
had no idea.

Speaker 4 (00:36):
In Chinese culture, number eighty eight symbolizes good fortune.

Speaker 3 (00:40):
And well good fortune. Yeah, eighty eight.

Speaker 1 (00:42):
It's all over China. Yeah people, yeah, like in China. Yeah,
it's eighty Eight's a big thing.

Speaker 2 (00:48):
Ye.

Speaker 1 (00:48):
So yeah. I think it's because the eight is infinite.

Speaker 4 (00:53):
It says due to the sound of eight resembling fah,
which I guess is probably well their fortune.

Speaker 1 (00:59):
I say there's something about eight being an infinite. Memory
stops because when you draw it, I can't remember all that.
But anyway, we're in shop Talk at number eighty eight
and We're going to talk about the story of an
amazing and normal mail carrier and how that means something

(01:22):
to us. Right after these brief messages from our general sponsors, everybody.

Speaker 3 (01:45):
Welcome back to Shop Talk eighty eight.

Speaker 1 (01:48):
This is a story of an amazing and normal or
a normal mail carrier who ended up being amazing and
what it means for us. Prepared by our very own,
lovely talented producer.

Speaker 2 (02:01):
Alex with all your credit.

Speaker 4 (02:03):
The story actually came from Army member Jenny Manguno. Didn't
really you send it to me early the weekend.

Speaker 3 (02:08):
Jenny's awesome. Jenny.

Speaker 1 (02:09):
If y'all are well, we won't go into Jenny except
she's just awesome.

Speaker 2 (02:13):
And you've got an episode on the pot if you
want to an.

Speaker 1 (02:15):
Episode, and she's awesome, and I guess her whole class
has an episode basically.

Speaker 4 (02:21):
Yeah, So she's actually thinking about using the one we
just did on Damonson Toola why you only need twenty
percent to change culture.

Speaker 2 (02:30):
She's thinking about using that in class coming up.

Speaker 1 (02:32):
She texted me. I love it. Yeah, Hey, Jenny, I
know you're listening. Thanks for sending us this. See if
you send us stuff, we'll use it.

Speaker 2 (02:41):
And be a good teacher like Jenny and use the
army in your class.

Speaker 3 (02:44):
Come on, yeah, be a good teacher, being a dope. Okay,
here we go. Chicago.

Speaker 1 (02:49):
A USPS worker is being called an angel after saving
the life of one of her customers last month. Shanda
Lemon has worked as a USPS mail carrier in Chicago
for eight years, and it has been delivering mail to
Helen Owanski for the last four years. Lemon often says, Hello, Tolwansky,
who's eighty nine years old, and holds short conversations with her.

(03:12):
We've gained a nice little personal relationship with one another,
Lemon told Fox TV Stations. Lemon even began wrapping rubber
bands runner mail so she should grip the bundle more easily.

Speaker 3 (03:23):
That is so simple and thoughtful.

Speaker 1 (03:25):
Shanda Lemon thirty four, working at her job as a
usbsmoke area in Chicago. But when Lemon noticed Awansky had
not picked up her mail in three days, she had
a feeling something was wrong. Lemon knew Uwansky lived alone,
didn't have children, and hadn't traveled in years. This prompted
women to call the police on January fourteenth to do
a wellness check. Those factors alone is what triggered me

(03:47):
to know there is a problem, especially when she left
her parcels on the porch overnight. Police came to Alwansky's
home within five minutes of Lemon's call and found Awansky
on the ground. She had fallen and been lying on
the floor for several days. When the police officer told
Women that Lwayansky was still alive, Women said she became overwhelmed.
I began to cry because it was a rejoicing moment

(04:10):
for me, knowing that I had assisted in sparing her life.
And you know, it was just the pain and the
thought of what she may have been going through for
all those days, just laying on the floor. Owensky was
admitted to Advocate Lutheran General Hospital in Park Ridge, Illinois.
The family is thankful that Women suspected things were not

(04:31):
right and acted on it. She was one of God's
children and she was looking out for one another one
of his kids. Mary Masonwinsky's niece, told Fox Tevie Stations,
Shonda is just a very thoughtful and carey person. My
aunt sends her love and appreciation to Shonda for being
there for her. She said she will forever be grateful

(04:51):
for Shonda caring enough to call the police. My family
continues to pray for Shonda and want nothing but the
best for her. Always is currently out of the hospital
is getting stronger every day at a rehab center. In
a statement, Fox TV Stations USPS that is very proud
of women's actions. Postal Service employees know the habits of

(05:12):
their customers and the rhythms of their communities, and are
often the first to notify emergency personnel and render aid
when something is wrong. Employees have been commended for going
above and beyond the call of duty in a variety
of situations, such as assisting lost children, getting help for
the sicker, injured customers, spotting fires, and more. It's another

(05:33):
example of the heroic actions taken by an employee in
the neighborhood they serve. Tim Norman, a spokesman for the
United States Post Service. Seid Lemon, said she is overwhelmed
by the response and calls the public's reacting is mind blowing.
I was just being who I am on a daily basis.
I'm always concerned about matterly customers, especially those that live alone.

(05:54):
Lemon says this experience has taught her that it pays
to be aware and be attentive. At the end of
the day, we're a village and we need each other
to look out for one Another woman said, this is
more than a job for me. It's more of a community.
It's more of a village, and I'm just thankful that
I paid attention to those circumstances was able to spare
this woman's life. So pretty cool. Alex wants everybody to

(06:20):
know the Postal Service and the National Association of Letter
Carriers actually has a program called Carrier Alert to help
with monitoring the well being of elderly and disabled male patrons.
I didn't know that. That's cool.

Speaker 2 (06:33):
Compliments of Geni Mangunou.

Speaker 3 (06:36):
As one of the few, in some days only point
of human contact for homebound patrons, letter carriers are particularly
attuned to signs that could mean accident or illness. When
a carrier notes something unusual concerning a patron registered with
Carrier Alert, he or she reports to a postal supervisor
or designated an individual, who in turn contacts the sponsoring

(06:59):
local agency, which includes organizations like United Way, Red Cross
Agency and aging. They check in on the person something's wrong,
contact family, police or emergency services. Is appropriate to find
out if there's a carrier or or program operating in
your neighborhood or the community where an elderly or home

(07:20):
bound loved one lives. Contact the National Association of Letter Carriers,
branch office, or post office and you can work to
establish them if there isn't one already. Several industries have
something similar, such as the trucking industry as Truckers Against
Trafficking to recognize report signs of human trafficking. As Army members,

(07:41):
we have an opportunity to make it a significant impact
in people's lives just by caring enough to pay attention
to the people surrounding us in our daily lives. Jenny,
that is such a cool reminder. What a great story.
Thanks for passing it on. And the stuff at the
end is valuable. It is true that letter cares or

(08:02):
I mean, who else besides ourselves visit our home every day?

Speaker 1 (08:08):
Yeah? So, I mean they're in a unique position to
be guys and ears of a community, aren't they.

Speaker 4 (08:13):
I didn't actually include in there, But there's another example
of like meter readers like they have like a similar
association and the Truckers Against Sex Trafficking rest stops like
our teachers are obviously really good at this. But for
people who are like interacting with the public this much,
they really can notice people's patterns or something just feels
off compared to what's normal.

Speaker 1 (08:32):
And absolutely true. Makes complete sense. Okay, so shop talk
number eighty eight. Part of being a member of the
army in normal Folks is just being alert, attentive and
thinking about those in need who you cross paths with
every day in your daily life, and be like Shanda.

Speaker 3 (08:54):
And simply make a call. Be aware, think.

Speaker 1 (08:57):
About those around you in your normal daily life when
you're going through your actions, Be attentive, alert, and you
never know when you might help save a life or
make a real impact on somebody else's life in your community.

Speaker 2 (09:11):
I'm gonna plug the service clubs again.

Speaker 4 (09:12):
Do it first six Memphis, Oxford, Witch toa Atlanta, i
was Zaki County, Miwaukee area, Northern Dutchess County, New York.
If you live in one of these areas, go to
our website normal Folks dot us. There is a service
club section. Now they're a bill where people can get
plugged in, and there's also other Murmury members thinking about
launching service clubs. Later this year, including San Antonio, Lincoln, Nebraska, Huntsville, Alabama,

(09:34):
Lincoln County, Ohio, Lorraine County, Ohio.

Speaker 2 (09:37):
If you live there, it would be awesome.

Speaker 3 (09:39):
There's not a single one west of Missouri.

Speaker 2 (09:43):
Uh I guess is that true about Wichita? My map is.

Speaker 1 (09:49):
Throwing ancest just Okay, there's not a single one west
of Kansas.

Speaker 3 (09:54):
Come on west, people, all.

Speaker 1 (09:56):
Those big cities out there, there's so much that could
be done.

Speaker 3 (09:59):
We can't.

Speaker 2 (10:00):
Boy, isn't San Antonio west of it?

Speaker 3 (10:02):
No?

Speaker 1 (10:03):
San Antonio is straight south of Dallas. Okay, and that's
east of Kansas.

Speaker 2 (10:09):
You're taking us off topic. But it's funny.

Speaker 1 (10:11):
Well it maybe, but I'm just saying we were doing
good on the eastern half of the United States.

Speaker 3 (10:16):
I need some West half United States. Folks.

Speaker 2 (10:18):
Hey, what's actually cool?

Speaker 4 (10:19):
Though? It's reflective of Middle America. Well, it may fly
over country that everybody's fassing over.

Speaker 1 (10:24):
It may be, but Albuquerque in Denver and Colorado Springs
and Boise and all those places.

Speaker 2 (10:31):
You just want another excuse to go to Montana.

Speaker 4 (10:33):
I did gosh it, see about ugh, I'm going to
Montana in ten days. Actually, you want to know a
weird geography thing. Yeah, the farthest western part of Virginia.

Speaker 1 (10:43):
Hold it, don't say anything. Is this farthest western part
of Virginia.

Speaker 4 (10:48):
As as far west as what a major American city?

Speaker 3 (10:54):
I mean, it's way out there. So I would say.

Speaker 2 (10:58):
You would know this because of uh, yeah, your work.

Speaker 4 (11:01):
You've been on that western part of Virginia, right, the
southwestern part.

Speaker 1 (11:04):
The western part of oh western, I'm sorry. Oh maybe Chicago. No, no,
that'd be too far.

Speaker 3 (11:12):
Hang on.

Speaker 1 (11:14):
Charlotte, Not Charlotte, that would be east. Oh maybe Cleveland,
so Detroit, Detroit? Is that crazy though?

Speaker 4 (11:23):
To think about Virginia, which one part of it's on
the ocean, and it's so far west that it's as
far west as you know.

Speaker 1 (11:28):
The problem is we look at a map flat, and
a flat map does not really properly represent the latitude
of cities. For instance, when you look at a map
like of Greenland, and Greenland's pretty topical right now, believe
it or not, the center of Greenland is as close

(11:49):
to Washington, d c. As it is to Moscow. And
if you if you look at a flat map, will
explain this to you. But if you act actually look
at a map, a globe and look at where Greenland is.
You will see that. You don't really fly around the globe.

(12:09):
You fly over the Arctic Circle and Greenland is a
big pass right there.

Speaker 3 (12:15):
It's interesting.

Speaker 1 (12:16):
But anyway, that's why the western part of Virginia sticks
out as far as Detroit does. It does not look
like that on a flat map, but on a globe
you would notice it.

Speaker 3 (12:27):
It's like Costa Rica.

Speaker 2 (12:28):
I noticed it on a map.

Speaker 1 (12:29):
So well, okay, when you think about Costa Rica right
being you know, on the Atlantic Ocean and all of that.

Speaker 3 (12:38):
It's time zone is the same as memphisis.

Speaker 1 (12:40):
Really yeah, it's actually directly south of the most interesting Yeah,
but it doesn't look like that way on a map.

Speaker 3 (12:46):
All right.

Speaker 4 (12:46):
Well, my point with all those other markets, if there's
people there who are interested in starting local service clubs,
and it would be really helpful for them to meet
other Army members in the community who'd be interested in
helping with it too.

Speaker 3 (12:56):
Yeah.

Speaker 2 (12:56):
So if that's you, email me Army a normal folks
dot us. We'll get you connected. Do what you can,
do what you can.

Speaker 3 (13:03):
We'll see you next week.

Speaker 1 (13:09):
M HM.
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Host

Bill Courtney

Bill Courtney

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