Home Improvement Show 04-04-26

Episode Transcript

Speaker 1 (00:07):
Good morning and welcome in time for the Home improvement
show the Midlands on w VOC. Great to have you here.
We've got a lot of stuff talk about today. The
Drip Nina folks gonna be by to talk about well
your rights is a property owner they do restoration after
damage strikes summer. We'll be here from Beaver, rufig and Gutters,
and we'll talk to Marcus Greenwell from Lifetime Cabins and
Countertimes getting things out of the way though with our

(00:28):
old buddy James Carlwill from Freedom Plumber. James, how are you,
my friend?

Speaker 2 (00:32):
Good morning Gary, How are you well?

Speaker 1 (00:34):
How are you doing? Brother?

Speaker 2 (00:35):
Doing good about yourself?

Speaker 1 (00:37):
I can't complain. We want to talk today about something
we haven't talked about in a long time, I don't think,
and that is inspections, not I guess not not the
kind of inspection that that happens when you know you're
you're selling a home, where you're buying a home and
you know some home inspector comes in. But we're talking
about like a real plumbing inspections from a real plumber, right.

Speaker 2 (00:57):
Sure, absolutely, you know not every inspection company or inspector
is going to check for certain things and you know,
some things may go overlook that could potentially cost you
in the future after you purchase a home. Well, if
you're purchasing or selling, you know right.

Speaker 1 (01:16):
Well now that you bring that up off the top
of your head, are there because and again, home inspectors,
you know, they're they're jacks of all trades. And maybe
some of them are masters have not. I don't know,
some are, some are, I suppose, but they're not. They're
not certified licensed plumbers. They know, you know, enough to

(01:38):
get by in most cases some more. Again I'm not
not knock home inspectors here, but what are some of
the things that you mentioned that might typically not get
looked at when it comes to a home inspector looking
at plumber.

Speaker 2 (01:50):
One of the biggest, and I've heard of some companies
doing this, but not many at all, is sewer line inspections.
You know, but the camera down a sewer line if
there's an available clean out and doing the scope of
the sewer line. I've had customers just purchase houses and

(02:10):
go in and start using the system and next thing
you know, they've got roots in their sewer line. They're
backing up that's flooding the house. You know, all kinds
of things can happen in a situation like that if
it doesn't, if it goes unchecked. You know, the previous
home owner may not have had issues. They may have
had issues and just not mentioned them, but that, you know,

(02:31):
after purchasing the house, moving in and then that happening
to you and having to replace a sewer line unexpectedly
can really put a damper on that new, new home
that you just purchased, or new to you home that
you just purchased.

Speaker 1 (02:45):
Right, yeah, yeah, I'm going to guess that the equipment,
I don't know, is it expensive? The stuff you got
to use to get a camera?

Speaker 2 (02:52):
Those lines of a cheap, right, It's not cheap, that's
for sure, and they seem to be getting more expensive
as time goes on, of course. But yeah, we have
the camera that can go down the locator that we
can pinpoint, you know, exact location in the yard, how
deep it is, and provide that video to the customer

(03:14):
if they want to see the video. What we typically
like to do is have the customer there on site
so that way they can see the screen that we're
looking at as we're going down. And I do that
because I have had customers call me out for issues
with their sewer line. Other companies told them they have
roots and all kinds of stuff. They've been provided pictures,

(03:36):
but we go out there and find absolutely nothing wrong.
So my only guess would be, as they're providing pictures
from another.

Speaker 1 (03:44):
Job, Wow, fraud fraudulent, Yeah, fraud.

Speaker 2 (03:48):
Yeah, yeah, there's you know, there was one about a
year ago I did that. That is exactly the case.
They got information from another company that said their whole
sewer line need to be replaced. I went out there
and scoped it out, and there was absolutely nothing wrong
with their line from the house all the way to
the city tap. So I like to have the customer

(04:09):
there so they can see exactly what I'm looking at.

Speaker 1 (04:12):
How often do you run across something like that, James?

Speaker 2 (04:16):
You know, fortunately not too often, but it does happen.
I wouldn't say it's frequent, but uh, you know, and
and not all of them are fraudulent. Some of them
are just inaccurate. I would say. They may think something's
going on, it's not. They may think there's a you know,

(04:37):
root penetration when when something else is going on, but
you know, it does happen so that when you're there
in person seeing it happen, it takes all that potential
miscommunication away.

Speaker 1 (04:51):
So that's that's that's one thing inspecting sewer lines that
is probably going to get missed in your typical home
inspection and a a H a buying and selling transaction.
What are some of the other big ones that may
not get looked at here?

Speaker 2 (05:05):
I would say water pressure. I'm not sure if I've
ever seen water pressure on an inspection report that they
may do it. I haven't seen that issue come across.
We get a lot of reports sent to us from
real estate agents, the buyer's agents a lot of times
and say, hey, this is what we got back on
our report, can you come out and give estimates for this,

(05:29):
and never really noticed anything about water pressure on those typically,
so high water pressure can of course cause issues on
your plumbing system, and that's something that we would check
with the inspection make sure that that water pressure is
below adpsi and not putting unnecessary pressure on all your
fixtures which can cause you know, damage to toil at parts,

(05:52):
foss of parts, water heaters, things of that nature.

Speaker 1 (05:55):
Yeah, I recall a couple of years ago in a
home we bought. The water pressure was the low, and
y'all had to come out and raise it up for
us a little bit.

Speaker 2 (06:04):
Yeah, and you know that can happen. So these these
things that we're using, these pressure regulators to come pre set,
typically from the manufacturer. And let's say your home has
a one hundred PSI and you put in a regulators
a preset forty five psi. You're going to notice that

(06:26):
because you're going from pretty high pressure.

Speaker 3 (06:28):
To a bit lower.

Speaker 2 (06:30):
So we typically like to set it around sixty five
to seventy. That way, you're not noticing a large decrease
in pressure, but you're still getting under that ADPSI which
is required by code for your home to protect your
plumbing fixtures.

Speaker 1 (06:47):
Well, let's let's let's kind of switch gears on this thing.
And so you call somebody like Freedom Plumbing out to
do a plumbing inspection on a home or a business
for that matter. What sorts of things are you guys
looking for.

Speaker 2 (07:01):
It depends on if you have a crawl space or not.
But typically we'll go onto the crawl space. We're gonna
look at what kind of material that you have the
age of the home to make any kind of recommendations.
Check out the condition of the piping underneath the house.
You know, if it's coppered, you know, does it have
the green corrosion marks on it. That's a you know,

(07:25):
a good sign that lets us know that that copper
is near the end of its lifespan. Things of that nature.
Shut off owls. Make sure all the shutoff howls work properly,
or your toilets are flushing and filling properly in water pressure,
anything that that we can see in any red flags

(07:48):
that we notice, so we can try to catch that
before it becomes a big issue for you. And that
doesn't have to be a during the sale of the home.
It could just be you know, you want to get people,
especially if you have a crosspace, you want to get
people underneath that cross space multiple times a year to
try to catch anything from happening before it turns into.

Speaker 4 (08:06):
A big issue.

Speaker 1 (08:06):
Sure, sure, okay, So let's go into the house. Check
it out there. Anything else you're looking for underneath the house.
I guess what it's going to be. It right there,
it's it's the water lines.

Speaker 2 (08:17):
Right yeah, Well, you know, let's see your toilet seals.
Where the toilet seals to the drain line, pull back
the insulation, check that out. Make sure there's no water
damage around the base of the toilet on the sub floor.
You know, that would tell us if something's wrong with

(08:37):
the wax ring on the toilet, that's the toilet and
be pulled and reset or assessed. Things like that that
you know, not everybody's going to look for. Make sure
you know all the drain lines have proper slope and
aren't backgraded where this holding water and could potentially cause
a blockage, right, you know, And then of course check outsideline.

(09:00):
If it has an accessible clean out, then we'd open
the clean out, shoot a camera down there, verify that
your sewers could again, make sure all fixtures inside the
home or functioning properly, shut off valves if you need them,
Make sure they actually function and shut off, shut the
water off all the way.

Speaker 1 (09:18):
You know, I'm backing up for a second. You know
a lot of times in a home sale then maybe
there's been some remodeling work done, maybe some flooring work done.
And in a bathroom, I think we've talked about this before.
How often do you run across a situation where, whether
it's a sale or not, somebody's done remodeling in a
bathroom and they've you know, again, a non plumber has
removed the toilet and then put it back and you

(09:39):
find there's an issue with the seal.

Speaker 2 (09:42):
Yeah, it happens.

Speaker 3 (09:44):
You know.

Speaker 2 (09:46):
I'm just going to say a flooring companies those installers
aren't plumbers and don't really always know what the proper
install procedure is for a toilet. So your flang is
supposed to be sitting on top of the finished floor.
That would be the part that toilet fastens to. The
two bolts go in and hold the toilet to the floor.

(10:07):
That the flange also needs to be secured to the
floor so it doesn't move. So if somebody gets in
and replaces a floor and they raise that floor level
a quarter inch a half an inch and don't adjust
the flange to match, then yeah, you could potentially have
seal issues where the flange is too low to make

(10:30):
a proper seal with the toilet.

Speaker 1 (10:32):
Yeah, somebody comes, you're going to have issues there. Yeah,
they just come in and put new flooring over old floor,
and you're gonna have that problem.

Speaker 2 (10:38):
Right correct, And if you don't raise that flange up
and then what we what you were run into is
there's a void underneath that flange. Now, so now we
have to get material and add it to your floor
underneath the flange in order for it to have something
to sit on, because typically they'll just cut the floor
around the entire flange. Well, if you go to try
to lift that flange up and make that distance up,

(11:01):
you know that half inch corer inch, whatever it may be,
there's nothing there for it to sit on. So you
have to add some type of material underneath, whether it
be you know, concrete depending on the floor type, or
or some some OSB. You've got to make that space
up and then resecure that flange to the floor, do
a proper install and in some cases, the floor's too

(11:23):
far gone at that point. Unfortunately, there's you know, if
you could take a screwdriver and stick it into the floor.
We're gonna have to recommend getting a contractor out there
and address in the floor before we can actually do
a proper installation on the flange and toilet.

Speaker 1 (11:42):
And now you're talking flooring and maybe even sub flooring. Huh.

Speaker 2 (11:45):
Yeah, you're basically remodeling a remodel. Unfortunately, head it happens.

Speaker 1 (11:53):
Anything else you're looking for. If you're going to go
in there and do a whole home inspection on a
plumbing systems.

Speaker 2 (12:00):
I mean, really, we're gonna look at as much as
we can look at. When you're dealing with the slab,
of course, there's you're you're limited to what you have.
You can only see the show off house coming out
of the wall. There's no underneath the house to go to,
so you're outside line.

Speaker 3 (12:18):
The water meter.

Speaker 2 (12:19):
We would check the water meter to see if everything
in your house is off. I want to make sure
that the water meter isn't registering any waterflow. Okay, so
you know that would be an indication of a leak somewhere.
Could be a leak on the main water service from
the meter to the house, or it could be something
that's running very slowly inside the home, like a toilet
that you can't really hear running until you take the

(12:41):
tank off and put your ear up against it.

Speaker 1 (12:44):
You mentioned, though, you know, if you've got if you're
on a concrete slab, there's not much you can do
to look at those lines. Is that the same if
you've got lines running in your in your walls.

Speaker 2 (12:52):
I guess huh, yeah, really hard to tell what's going
on in the walls unfortunately.

Speaker 1 (12:58):
All right for plumbing needs of any at all sorts,
Freedom Plumbing James. How to folks get a hold of
you guys?

Speaker 2 (13:04):
I think you give us call eight oh three four
four seven zero four seven one or visit a website
at Freedom dash Plumbing dot com.

Speaker 1 (13:10):
All right, thank you buddy. How we go on? Man,
it's the Home Improvement Show of the Midlands on one
O three point five FM and five sixty Amwvocar.

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(14:11):
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Speaker 1 (14:25):
Welcome back to the Home Improvement Show of the Midlands
on one of three point five FM and five sixty
AM WVOC. Now joining us Shannon Fraser and Gene Harvey
the trip Ninja's good morning. How you doing Shannon, We'll
start with you, good morning, good morning, goodness. We didn't
scare you off the first time around a few weeks ago.
Oh guess huh, not too bad.

Speaker 4 (14:45):
I'm back so.

Speaker 1 (14:48):
That's a plus. And we'll be talking to Gene here
in a couple of minutes as well, from tripped in.
Just let's first up again, since just your second appearance
on the program. Let's let's remind folks who who you are,
what you do?

Speaker 7 (15:01):
Okay.

Speaker 4 (15:02):
So we're a full service property restoration, so we do
residential and commercial or areas of expertise are with water,
fire and mold.

Speaker 1 (15:11):
Okay. And as we talked about last time, I mean
y'all are in the business where you have to be
and you are available twenty four seven three sixty five.

Speaker 4 (15:22):
Correct, So if you call up at two o'clock asking
about pink colors, probably not going to answer your question
at that particular time. But yeah, if you have an emergency,
you pipe break something, please call us because the sooner
you get we get out there, the sooner we can
start putting equipment on the job and drying it. Time

(15:44):
is not your friend when you have these type accidents.

Speaker 1 (15:46):
Right, So y'all came in today and this is fantastic
because what we want to discuss today is when it
comes to property restoration, which is what you do at
Dripped Inches for someone who suffers a loss, who suffers
one of these emergencies number one, obviously this has to
be taking care of as quickly as possible, So do

(16:07):
not delay, as you just mentioned it do no't matter
what time of the day, what day of the week,
what day of the year it is, make the phone call.
But as a property owner, you have legal rights here
when it comes to this sort of thing. We're going
to talk about some of those today with you, which
is this is ans is great information. So where do
we start as far as what rights a property owner has,

(16:31):
Shannon Well.

Speaker 4 (16:33):
I would say one of the most important is you
have the right to choose who you use. And when
you do call in and make a claim, your insurance
carrier will likely offer you some suggestions. They're going to
offer you their preferred vendors, but that does not mean
you're obligated to go with their preferred vendor. You need

(16:53):
to feel comfortable with who you're bringing into your home
or your business.

Speaker 1 (16:58):
And sometimes and gene you you yeah, I'm sure you
You come across this all the time. When you know,
somebody does call their insurance company, they almost kind of
make it sound like you've got to use this company.

Speaker 8 (17:09):
Oh, absolutely all the time, just like Shannon was saying,
when something that happens, they cannot require you to use anybody.
And preferred means they're preferred to the insurance company, not
preferred to you.

Speaker 1 (17:25):
Right, you're not getting a better deal because you're using them,
and otherwise you're not getting a discount.

Speaker 8 (17:29):
No, you're the insurance kind of trying to have a
measure of control over the process. And just you know,
I always tell people, don't let your commisence getting away.
Just don't do something because somebody told you to ask
questions and make sure it's.

Speaker 1 (17:44):
The right fit for you. Okay, So again that is
your legal right in South Carolina. You can choose the
company you want to choose, right, Absolutely, very good. So Shannon,
what with with what you do? I mean, in a
perfect world, you'd be able to get in there right away,
you know, fix the problem, get a restore restored right away.

(18:05):
But we're talking water damage, fire damage. There is no
really right away here. It's gonna take some time.

Speaker 4 (18:14):
It does take some time, and you know, with the
mitigation process you're getting in there, you're doing you know,
first of all, safety, making sure that you've assessed the
extent of the loss and that you know, if there's
electrical issues that they are taking care of you. You
do want to ensure that everybody is safe. Then you
start the stabilization and the drying process that can typically

(18:38):
last anywhere from a couple of days to about a week.
Some materials will take longer to dry. The rebuild process though,
that can take much longer than people anticipate and it
can be frustrating. So you know, with the rebuild, some
people prefer to wait from insurance to get verification as
what has been allotted, other people want to move forward,

(19:00):
and you're working with multiple different parts and pieces when
it comes to rebuilds. So in some cases I've seen
new construction, you know, windys be built faster than some
of the rebuilds can go. But there's a lot that
goes on behind the scenes that people are just not
aware of.

Speaker 1 (19:17):
So while this is going on, though you as a homeowner,
you can't live in that house. Whatever you're renting, something,
leaving on a hotel, whatever it is you're doing. Is
there a point with the insurance company where you're able
to get as the homeowner additional monies for living expenses?

Speaker 4 (19:41):
There is, and it depends. Each loss is different and
each carrier is a little different, So what constitutes ALI
for one may not be the same for another. But generally,
if your house is considered inhabitable, you don't have running water,
you don't have you know as sink, you don't have electric.
Those things make it possible for you to stay there,

(20:02):
and so you know, with that you would reach out
to insurance and say what is available. Sometimes they'll offer
hotel accommodations, other times they'll help you find an airbnb
because you might have some pets as well that you
need to get out of there. So we've seen the
insurance work in several different ways in regards to living expenses.

(20:22):
Generally they'll help out with food and such. But there
are questions you want to definitely have with your insurance carrier,
and you definitely want to know your policy and what's
in it.

Speaker 1 (20:31):
Right, So, Jeane, some of the questions that Shannon mentioned,
I mean when you talk to your insurance company, I mean,
what are the what are the big questions you need
to be sure they answer for you when it comes
to this right here, the additional living expenses.

Speaker 8 (20:47):
The details of what they cover. Would that be a rental,
would it be food? Would it be Every policy is
going to be a little bit different. Just just know
the acts and make sure that probably the overall message
I would give. If you hear no and it doesn't

(21:08):
make sense, ask it again. We had actually we had
several where we had to pull out a sink and
cabinets and some other stuff and a home and the
adjuster said, well they can they can still live there.
They don't have a sink, they don't have running water
in the kitchen, they don't have everything, they have no kitchen,
and it took multiple attempts to educate the adjuster on

(21:32):
why they needed on how to do their job. Some Uh, well,
I wouldn't go quite that far. I'll be blunt on that,
but to really uh share the express the homeowner's enthusiasm
they had two small kids, why they needed some additional
living expenses.

Speaker 1 (21:52):
Do we have a right when it comes to link
with the insurance company for for for them to get
this fairly and as quickly get done as quickly as possible.
Is that a right that we have.

Speaker 8 (22:04):
I will not speak directly to that, but I will
say that almost every insurance policy there is a provision
to put you back in the pre lost condition, and
even if there was not a legal statement of that effect,
it's just horrible customer service. Mostly a lot of these
customers have been paying hundreds, if not thousands of dollars

(22:27):
monthly or yearly to insurance company and then their time
and need you hear no, it's it can be heartbreaking
because you know a lot of people that the home
is their biggest investment, their home, that you're you're king
of your castle, your castle's damage and you're not having
somebody work with you, they're working against you.

Speaker 1 (22:47):
Not a good feeling. And we're not here to you know,
cast negative lights on insurance companies. But we've all had
those experiences, and they're in a business to make money.
I get it, you know, I mean, this is this
is this is what they do. But sometimes, yeah, it
can be very frustrating, Shannon. But let's say, okay, you've
had the loss, y'all have been out there, you've got

(23:10):
the process started. But are there duties that that me
as a homeowner has as well? The things that I
need to be sure that I'm doing.

Speaker 4 (23:22):
Absolutely and with that, you know, the biggest one is
the duty to mitigate. You have a responsibility to take
action to prevent secondary damage. So if you delay, or
you don't do or you don't let the contractor come
in and start drying, secondary damage happens rather quickly, and

(23:45):
insurance does want you to move forward with it. And
that's oftentimes something that's very not well understood by homeowners.
So when we go in, they're like, well, I want
to wait to see what insurance is going to do.
So then you know, they don't start, they don't start drying,
and you know they wait even a week, three weeks,

(24:07):
now you've got secondary damage. Insurance may not cover that.
And oftentimes that's scene. You know, with mold, the initial
stages of wood, rotten, wood decay.

Speaker 1 (24:18):
I mean time relieve is of the essence here to
get started on this.

Speaker 3 (24:25):
Are there.

Speaker 1 (24:28):
Evidentiary things you know? I mean this got damage, of
that got damage. Let's just get out here and take
it to the dump. I mean you need to do
you need to hold onto those things.

Speaker 4 (24:38):
I mean it really depends. But yeah, the best thing
to do is document, document, document. When we come in,
we're going to document, We're going to be taking videos,
we're going to be taking photos. But as the homeowner,
you know, go through your property and take photos of everything.
If you have a pipe that breaks or a water line,

(24:59):
you know, keep that, don't discard it. Make a list
of what you feel can be salvaged and what you
know that cannot be salvage and needs to be discarded.
That way, when insurance ask, you know, you can summarize
and give them a list of you know, I lost
my couch. You know, I I it was damaged by smoke.

(25:21):
There is no recovering, so you know, to ask that
because when it comes to content, we'll also do inventory,
we'll do pack out, we'll you know, check with a
homeowner to make sure, hey, are you okay if we
dispose of this. But again, when it comes to collecting
on that that a lot of that obligation will fall
to the homeowner to make sure you're covered, you know,

(25:42):
everything from a nice pair of boots to you know,
a fancy sofa.

Speaker 1 (25:46):
I mean, it really is as simple as just every
phone's got a video camera on it these days, just
just walking around the house and just talking about what
you're seeing on the video right there.

Speaker 9 (25:54):
Correct.

Speaker 1 (25:55):
Yeah, And again this conversation applies to everything when it
comes to you know, what you own, your home and
any sort of insurance needs you would have. But in
this case, you know, we're talking about what you guys do.
And once again, water damage, fire damage, and we talk
about fire damage. I mean there's the fire and then
there's the smoke. And let's don't forget about the damage

(26:16):
the smoke can do. Right.

Speaker 4 (26:18):
Yes, we actually have one right now. We're working on it,
and you know, we've had multiple conversations with the owner
about the size of the fire because what they're seeing
is just a small portion. However, the damage can extend
in a very short period of time. Smoke, you know,
will penetrate into your HVAC system, into your furniture, your furnishings,

(26:41):
even the popcorn ceilings. So what it does and how
quickly it travels people really underestimate because if you can't
see it, right, they don't think that it's an issue.
Can't smell it's not an issue. Well, we bring in
a tester to actually confirm whether or not it's an issue.
Same thing with sewage loss. You know, just because you
can't see it and you've wiped it up doesn't mean

(27:03):
there's not still concerns present.

Speaker 1 (27:06):
Fantastic information, and we're just kind of scratching the surface
of it here with Shannon and gen. Uh. Time goes
by quickly, doesn't it. So we'll have to get back
to this conversation meantime, Gene again, timing is is is
key here, and anytime there's any sort of a loss here,
damage restoration is needed. That dripped ninjas, You guys are

(27:27):
available anytime.

Speaker 8 (27:28):
Of the day absolutely. Twenty four to seven, three sixty five.

Speaker 1 (27:31):
All right, how to folks get a hold of y'all?

Speaker 4 (27:33):
Eight three nine five eight, or you can go to
our website drip ninjas dot com. Check us out, give
us a call. We also have form fill available as well,
so we're here when you need us.

Speaker 9 (27:47):
Just give us a call.

Speaker 1 (27:48):
Terrific All right. Shannon Frasier gene Heart for good to
see you. Thanks a thank you, thank you all.

Speaker 10 (27:54):
Lifetime Cabinets and Countertops is your locally owned sourced for countertops.
Great selection, great prices, and they pride themselves on superior
installation and customer service.

Speaker 1 (28:04):
The owner, Marcus.

Speaker 10 (28:05):
Will even personally come out to do all your measurements.
See the selection online at Lifetimecabinets sc dot com or
stop buy one of Lifetime Cabinets and Countertops two conveniently
located showrooms on Fernandina Road in Columbia or Chapin Road
in Chapin and check out the hundreds of slabs in stock, granite, marble,
quartz court site.

Speaker 1 (28:26):
They've got it all and if you can't.

Speaker 10 (28:28):
Find exactly what you are looking for when you're there,
and that's rare, they will find it. And it's not
just kitchens and bats. Lifetime Cabinets and Countertops does outdoor patios, vanities,
bars man caves you name it. Lifetime Cabinets, Encountertops Fernandina
Road in Columbia, Chapin Road and Chapin and online at
Lifetime Cabinets sc dot com.

Speaker 1 (28:51):
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business with a fresh code of pain. Call Finishing Touch Team.
Finishing Touch Team for outstanding service, quality and professionalism. There
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(29:13):
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and nurses. Find out more at Finishingtouchteam dot com. They

(29:43):
were back on the Home Improvement Show of the Midlands
on one O three point five FM and five sixty
amwvoc Okay, I lied to you. I told you this
summer I was going to join us from beb roofken Getters.
Well we got heat from bebe Roof and Getters stepping
up to de pinch hit ably as always this morning,
Hey Heath, how are you, buddy.

Speaker 3 (30:01):
No, I'm doing all right. I'm sure you'd rather talk
this summer, but here I am.

Speaker 1 (30:05):
No, that's not true, man, that's not true at all.
You and I have talked a lot over you know.
It occurs to me, Heath that man. Over the years,
my family has worked with y'all on a lot of different.

Speaker 7 (30:17):
Projects, a lot of different projects.

Speaker 1 (30:19):
Yeah, I know we were talking about be verruficn Gutters
is really our focus. But you know, also with Anthony
John Construction, which is you know, be Verrufican Gutters became
kind of a subsidiary of Anthony John a couple of
years ago. But man, you'll have done remodeling work for
us in the past on a couple of occasions, several. Actually,
you've done roof repair work for my parents. You've replaced
a roof for us, you put gutters on a home

(30:41):
for us. I mean, you guys have done it all.

Speaker 3 (30:44):
Yeah.

Speaker 7 (30:45):
Yeah, we fixed gutters on one and none gutters on another.

Speaker 3 (30:48):
We've done a lot of them over the years.

Speaker 1 (30:49):
That's right. I forgot.

Speaker 3 (30:50):
I'm going by quick, I think.

Speaker 1 (30:51):
Yeah, we're getting old, man, no doubt about it.

Speaker 7 (30:53):
Yeah, we're getting close to retirement age.

Speaker 1 (30:55):
It's about time, right, well, you know this morning, I
don't know, let's talk about roofs, shall we. I mean,
this is uh, sure, this is a this is a
time of the year where we're getting into that that
that that mode where people want to get things done
and you know, fix things up and all that. But
you know that that roof, that's a that's a that's
a major investment right there.

Speaker 7 (31:14):
That is And and it's the time of year where
we're going to be in what we consider our rainy season.
If you have any roof issues, they're going to manifest themselves.
If you've noticed any before now it's probably time to
call and get them looked at and taken care of
before the you know, the rains really come in.

Speaker 1 (31:33):
Yeah. And part of the problem, I guess, Heath is
is that, you know, we just don't unless we see
a water spott of a ceiling, we just don't know,
or you know, we see the shingles are blown off
or what have you. I mean, there's a lot, a
lot that's a that's a big system and there's a
lot of things that could happen to it, I mean, which.

Speaker 7 (31:51):
Is Yeah, the thing about the roof is that typically
now there are exceptions and they're feeling far between, but
typically anywhere you have a penetration is where you have worry.
So you have an event pipe coming up with the
roof boot, you have the death of the roof, which
is the chimney skylight combination. You know, those are all

(32:13):
the places where you will typically see water coming in.

Speaker 3 (32:17):
The problem is if your house.

Speaker 7 (32:18):
Is well insulated, or you have a lot of insulation
up there, or you have a floor on your attic. Typically, though,
the signs of that don't get to you until you
have a much bigger problem. We do offer roof inspections.
If your roof is getting you know, twenty years plus,

(32:39):
it might be a good idea to have its communt
and spector roof. Let you know what the issues are,
let you know what it costs either repair or replace.
Like I said, now is the time to do it.
South Carolina is very The weather here is very harsh
on all construction materials, but especially on your roof.

Speaker 1 (32:58):
And you know, I know some of it. I've taught
about this in the past. You know, the shingles that
are out there today, they're always you know, marketed as
you know, thirty year shingles and all. But she's told
us many times, in this environment, of this climate here,
you're real lucky to get thirty years out of a
set of shingles.

Speaker 7 (33:13):
You're real lucky to get thirty years, twenty years.

Speaker 3 (33:17):
The people I run.

Speaker 7 (33:17):
Into that typically don't have issues long term are the
people who look to put a new roof on twenty
twenty five, maybe thirty years, depending on your location.

Speaker 3 (33:30):
The closer you get to open.

Speaker 7 (33:31):
Areas, the closer you get to the lake, it tends
to be a little bit worse. You have to do
it a little bit quicker. But if you can get
if you can get thirty years out of your roof here,
you're doing pretty good. The sun, the combination of the
sun and the wind just they just tear a roof up.

Speaker 1 (33:47):
Well, it's going to ask you when you said an
open area, and okay, now I understand. So an open area,
you're not getting the shade from trees, you're not getting
anything to block wind and that sort of thing.

Speaker 7 (33:56):
But yeah, and you have you know, the trees present
a whole different problem. If you have a lot of trees,
the same the same theories apply. You're still going to
have wear to your roof. Keeping limbs cut back from
your tree from your roof is paramount. You know, you
don't want to them blowing scrape and knocking granules off.

Speaker 3 (34:15):
Then you know you get.

Speaker 7 (34:16):
A ton of debris on your roof that also is
going to cause issues.

Speaker 3 (34:20):
You know.

Speaker 7 (34:20):
It's just it seems to be in the in the climate,
in the area in which we live, everything is out
to damage your property.

Speaker 3 (34:30):
Yeah, yeah, you know that's.

Speaker 7 (34:32):
The That's the easiest way I can explain it. I
have yet to find a construction material that that in
a more temperate climate would would go bad as quick
as some of the things do here. Deck boards, siding, roofs,
foundation issues. It just seems like everything exposed to the

(34:52):
weather here gets done significantly, gets gets worn out significantly
faster than it does other places.

Speaker 1 (34:59):
Yeah, huh, lucky ess.

Speaker 7 (35:01):
Yeah, well, it's like you know sometimes when you see
the size of mosquito, do you think you live in
Jurassic Park?

Speaker 3 (35:06):
Yeah?

Speaker 7 (35:07):
And the weather does the weather does you.

Speaker 3 (35:10):
Know, lend into that?

Speaker 1 (35:11):
Sure? Absolutely now.

Speaker 7 (35:13):
But on the bright side, it's not forty blow zero
at any time either.

Speaker 1 (35:16):
There you go, right, Yeah, we had our bout with
what was for us cold cold weather. That was enough
of that. Yeah, So when you guys go up and
do one of these roof inspections, and again those are free,
I'm gonna guess Heath that it's a combination of what
you see and what the homeowner or business owner wants

(35:37):
to do as to whether or not. Yeah, you come down,
you identify some areas of concern as to whether or
not it's a repair or a replacement, because again, unlike
a lot of local roofers, you guys do both. You've
done both of my family over the years. Is there
a kind of a rule of thumb to where if
you find X amount of damage or whatever that is,

(36:00):
it's just time to punt this thing and start all
over again and replace a roof.

Speaker 7 (36:05):
The rule of thumb will apply if you're looking at
insurance damage. You know, typically your your carrier will set
a number or a percentage of your roof that has
to be damaged before they'll replace the whole thing. When
it becomes a retail job where you're paying out a pocket,
we're going to look and say, okay, we can do

(36:27):
repair X, Y and Z and maybe buy you five
good years. If I get up on a roof or
let me rephrase that. If I send somebody up on
a roof and i'm there, I'm going to tell the homeowner.

Speaker 3 (36:42):
You know, if I'm.

Speaker 7 (36:43):
Doing a repair and I don't believe it's going to
get you at least five more good years, I think
you're throwing good money after bad and you may be
better off to put that money toward the.

Speaker 3 (36:52):
New roof, right.

Speaker 7 (36:53):
You know, I don't want to charge somebody a couple
thousand dollars for a roof repair and then come back
four years later and charge them another nine thousand dollars
for a new roof.

Speaker 3 (37:01):
Right.

Speaker 1 (37:02):
And when we talk about replacing a roof, is that
is it always? Yeah? Because there's there's multiple layers we're
talking about here. You know, you got you got what
we always see, of course, the shingles, but there's a
there's there's stuff happening underneath there too. So when we
talk about a roof replacement, are we talking about everything
or is it just new shingles.

Speaker 7 (37:21):
Or well, once again there's there's you know, mitigating factors
and all that. If we strip off the roof and
we strip off the underlayment, okay, which you know the
older roofs typically have tar paper. Now they have a
synthetic material that holds up a lot better.

Speaker 3 (37:37):
That's what we use when you strip that off and.

Speaker 7 (37:40):
Get that back to the actual decking. Okay, so you're
getting to your your osb or in the case your
older houses, you're you're one by six or one by
four slats, and you.

Speaker 3 (37:51):
Look at those.

Speaker 7 (37:51):
If those are in good shape, if those aren't water damaged,
if those aren't soft and broken, then you're just talking
about the underlayment, the shingles, your boots, your your vent covers,
whatever you have on your roof. But you know there
are times where we strip the roof off and the
decking shot. You know, maybe maybe that roof's been replaced

(38:14):
three times since the nineteen fifties, but they've never replaced
the decking. Well, you know, maybe time to. We had
one yesterday where the gentleman had one by six old
school one by six slats all the way around. Insurance
company only allows so much room between those slats. He
had more room. We had to redeck the house.

Speaker 3 (38:35):
You know, that's one.

Speaker 7 (38:36):
Hundred and twenty two sheet supply with that have to
go up there first, right, So it's on a case
by case basis. The majority of our houses do not
get decks. We offer two free repairs with every roof job,
so typically your problem areas are around your vents.

Speaker 3 (38:53):
If you've had any leaking, you can.

Speaker 1 (38:54):
Get your rest of us by calling Beaver Ruthik and
Gethers eight three roof seven six six three Heath. Thanks
as always, my friend. Have a good week, kid buddy.

Speaker 3 (39:05):
All right, I appreciate it you, sir, Hi, this is
Gary David.

Speaker 1 (39:08):
You've heard me talk for years about Anthony John Construction
and the wonderful jobs they do for folks all across
the Midlands. When it comes to roofing and guttery, well
it's the same people doing the job, but the name
has changed. That's right now it's Beaver Roofing and Beaver Gutters.
Leave it to Beaver for all your roofing and gutter needs.
The same great service and the same great folks behind
Anthony John Construction, just with a new name. Eight oh

(39:30):
three nine nine to one roof and Beaverroofing dot com
the gutter roofing work. Leave it to Beaver Beaver Roofing
and Beaver Gutters. Welcome back to the Home improvement show

(39:51):
of the Midlands on one O three point five FM,
five sixty AM, WVOC and anywhere you go on the
free iHeart Radio app. Well, you know what they say,
finished strong, So let's see what we can do that last.
Marcus Redwell, the owner of Lifetime Cabins and Catotypes, pow
us over the finish. LI, good morning, my friend.

Speaker 11 (40:11):
Sorry sorry I didn't let you finish, but I'm so
excited today, he says, a beautiful day. All the awesome
listeners coming into the shop and UH stores over the
last month, since.

Speaker 1 (40:25):
Last time we chatted a couple of weeks ago. You
were you were off the top of the off the
cuff on the program, but you are prone to do
from time to time. You just kind of threw out
a one day sale.

Speaker 9 (40:36):
Yeah, I did, and it worked like clockwork. Everybodyful.

Speaker 11 (40:39):
Yeah, I had so many people come in off the show.
Thank you all for courting us there. Megan was slam
packed up until about three o'clock and we ended up
going on the boat.

Speaker 9 (40:50):
Like I said, so busy day.

Speaker 11 (40:54):
And we did shut the store down a little bit
early there on Fernandina Road, but forty and Dinner Road
and it's going to be open ten to six today.
Megan is going to be out there and uh, David
is going to be at one fifty three Chapin Road
today selling our remnants.

Speaker 1 (41:14):
Still a dealer cost.

Speaker 11 (41:15):
H Yeah, we're doing them a dealer cost. We like
to get rid of those things. We've been selling them
so so much so we're starting to get busy. So
it is if if you want to get a job done,
you need to come on in and sign it up.

Speaker 9 (41:31):
Bring your bring your drawing is what I like to ask.

Speaker 1 (41:34):
And trust me, if you've ever seen my drawing, there's
no pressure here. Okay, it's very rudementary.

Speaker 11 (41:42):
Just sketch it out and just how long it is
left right, front, back, all that, uh, you know, just
make it out rectangles and then uh, and then bring
that in and I can give you a price, or
anybody can really, Megan can, David can.

Speaker 1 (41:55):
So is it all helpful or should you We never
really discussed this. Should you take maybe a couple of pictures?
I mean just kind of get a lay of the
land of the caboatry and all.

Speaker 9 (42:04):
Yeah, that's a great idea.

Speaker 11 (42:05):
Yeah, that way we can kind of see where the
sides hit the side of the wall. You know, for
the side splash, and if there's something that we need
to know, we could see it in a picture very easily.
So that's a great idea.

Speaker 1 (42:17):
So so so you can you could formulate a pretty
dog on accurate quote, just just off that that rudimentary drawing.

Speaker 11 (42:24):
Yeah, within one hundred dollars easy, as long as it's close.
I mean, you know, if you're an inch or two off,
it doesn't even.

Speaker 1 (42:30):
Matter if you're ten ft off.

Speaker 11 (42:33):
Yeah, I'm gonna come out and measure anyway. Of course,
after once you go with us and get signed up
and everything, I'll come out and do the measurements. The
owner will come out and do the measurements, pet the dog,
meet the kids, grandkids, whoever it is. But I come
out and I take a lot of pride in doing that,

(42:53):
you know. So I love yeah, yeah, I love doing
that part of it. I know it's a lot of
work for me, and I take all the phone calls.
So if you want to call me eight O three
seven seven two twenty two twenty, it comes straight to
my cell phone and uhs. Matter of fact, we could
even do some preliminary work before you get to the store.

(43:14):
Send me a couple of pictures of your kitchen, send
me a couple of measurements of the space. You can't
text that number, but if you call me, I'll call
you back and give you my cell or or just
give you my cell number. So not a big deal
on that note.

Speaker 1 (43:28):
Okay, So yeah, if you want to talk to this
guy right here, yeah, eight O three seven seven two
twenty two twenty.

Speaker 11 (43:34):
That's right, And I'll be helping Megan out for a
good part of the morning here.

Speaker 1 (43:39):
Okay, this is like the fifteenth time so far in
three minutes and fifty four seconds that you've mentioned the
name Megan. For folks who aren't aware, this is a
fairly new development with Lifetime Camus and Camtops. In the
last couple of months, you've added Megan to the staff. Yep,
so tell us what's so special about Megan?

Speaker 9 (43:57):
He is super special.

Speaker 11 (44:00):
She is an interior designer, you know, so she's also
done design, build, project management, full construction. We're not really
in the business of that right here for this, but
she is good for helping to pick out the colors
and coordinate the paint colors. She's got her little paint

(44:21):
stick or whatever you call that little thing with the
paint wheel.

Speaker 9 (44:24):
Or whatever it all. Yeah, yeah, we'll ask her what
it is.

Speaker 11 (44:29):
I keep threatening to bring her on the show, so
so hopefully hopefully she'll she'll take a bite on that
one time here pretty soon.

Speaker 9 (44:36):
I don't know.

Speaker 1 (44:37):
Well, let's hope so, because I mean, it's always always
good to to again, even if it's more than just
counter I was talking to an insure designer. You can
get all kind of ideas, Oh yes, all kind of
valuable wisdom.

Speaker 9 (44:48):
Yeah, she's so good.

Speaker 1 (44:49):
So I guess now that I brought it up, if
I've taken a couple of pictures, I mean, that might
even be even a better idea. Now, it give somebody
like Megan, an interior designer, a chance to see, you know,
paint colors and walls and this and that is to
it's gonna get. I guess one thing to say, because
if you ask me what color is your kitchen, oh,
it's so and so, you know, when if she could

(45:12):
actually see it, it's it's a lot more specific.

Speaker 11 (45:16):
Now, yeah, and exactly what tiles are on the floor
that you have to blend with and colors you know,
on the walls. And you know a lot of people
that are talking to us, are changing colors on the
walls and you know and the floors or are you know,
combining one or the other. So it would be helpful
to have that picture.

Speaker 1 (45:35):
So this is again a news service, you guys are offering.
How's that going?

Speaker 9 (45:39):
Great?

Speaker 11 (45:40):
Unbelievable. That's why we're so busy right now. Megan has
this popped it off? Sad to say her name again
sixteen times?

Speaker 1 (45:49):
Yeah, but she is regularly at the.

Speaker 11 (45:54):
At the Nadine Bernina, Yeah, Tuesday through Saturday. Okay, yeah,
so you know my brother's there on Mondays because that's
her day off.

Speaker 1 (46:03):
So okay, ye, So I haven't asked you this in
a bit, and I think when the last time we
discussed this, you were telling me that the court site
product has been hot recently. It is, yeah, I mean
like last year was a year of courts, right and
suddenly this is your court site.

Speaker 11 (46:23):
Yeah, well it's really I don't know, We've been doing
some massive jobs here you know this this year it's
this you know, big court site, full backsplash. I got
Page Butler, which is also an interior designer. We've talked
about her a lot on the show too. Sure we
do all not all of her work, but you know,

(46:44):
anytime she can get us on the job, then then
she's you know, pushing it that way. So but anyway,
we're doing a job where it's got like scalloped edges
on the full backsplash on the sides and going down,
I mean swooping down and then you know double o
g edge on the edge of it, just all kind
of yeah.

Speaker 9 (47:07):
I'm like, yeah, I can do it, page anything you want.

Speaker 1 (47:13):
And then then you go back and you sit down
with Enrique.

Speaker 9 (47:16):
Yeah, then I got can we do that?

Speaker 1 (47:19):
Yeah?

Speaker 4 (47:19):
Sure.

Speaker 1 (47:20):
Somehow he finds a way to always get it done.

Speaker 9 (47:21):
Yeah, yeah, exactly.

Speaker 1 (47:23):
We told the story about the last job y'all did
for us.

Speaker 9 (47:25):
Yeah.

Speaker 1 (47:26):
I thought for a moment there, I think Marcus might
have over promised this one. But Enrique made it happen.

Speaker 9 (47:33):
Yeah he did. He is the man, you know.

Speaker 11 (47:36):
I'm so grateful for him as well. He's what we
get while we get all those awards.

Speaker 9 (47:41):
We run it seven years.

Speaker 1 (47:42):
And once again best up in state readers for yeah.

Speaker 11 (47:45):
Yeah, seven years in row. So hopefully we'll catch it
another time. I don't know, we'll see, let's hope.

Speaker 1 (47:50):
So I can't see why not but it doesn't even better.
Y'all do it. Yeah, and again the difference with with
lifetime cabus and countertops is I mean, it's it's it's
one stop shopping.

Speaker 9 (48:00):
M Yeah, we do it start to finish.

Speaker 1 (48:03):
You sell the fabrication. This is what we're referring to
Enrique and the folks in the shop who know only
make it all work, cut all the pieces so they
fit just right. And I know I know enough about
Enrique to know that his his goal in life is
to if he's got to put two slabs together, that
you're not going to ever know where they where they
where they meet up, where they join. Now that's that's

(48:25):
easier said than done. Yeah, uh, but I know that's
the goal each every time.

Speaker 11 (48:30):
Yeah, that's kind of funny because a lot of times
I'll be talking to people about seam locations and I'll
look at them and I'll say, you know, this is
probably the last time we'll be talking about scenes.

Speaker 9 (48:41):
That's how good he is.

Speaker 1 (48:43):
It really is amazing. I mean, because I've seen not
only the jobs all done for us, but for some
of our neighbors. And because you figure you look at
the count, especially a very busy countertop with a lot
of a lot of action, a lot of movement and stuff.
And now not only do you have to put too
two pieces together maybe on a countertop, but you've also
got to make could work with the backsplash, you know.
I mean, you don't want this piece going across like

(49:04):
this and all of a sudden the backsplash that piece
is two inches over this way. Yeah. Yeah, I don't
know how he does it, but he gets it done,
and it really a beautiful thing to see.

Speaker 9 (49:12):
Yeah.

Speaker 1 (49:13):
So, and then they said, the same folks that come
out and do the installation.

Speaker 9 (49:16):
Too, that's correct. Yeah.

Speaker 11 (49:17):
So he manages the cutting and the layouts is what we.

Speaker 9 (49:23):
Call it, of the jobs.

Speaker 11 (49:25):
And then goes installs them. So he's intimately involved with
the rest of the details after I go out and
measure and then I mean we're like he started the
business with me. So he's been there that long since
two thousand and nine, so seventeen seventeen years now.

Speaker 1 (49:41):
Wow.

Speaker 3 (49:42):
Yeah.

Speaker 1 (49:42):
So again, and this is why you guys can when
somebody works with you, when somebody comes and makes a
purchase and signs the contract and puts it down, payment down,
you can tell them right there on the spot here's
your day.

Speaker 9 (49:55):
Yeah, yeah, I call it the guaranteed date.

Speaker 11 (49:58):
So we give you a guaranteed date, and then sometimes
we can bump it up if somebody's not ready, you know,
ahead of them or whatever.

Speaker 9 (50:04):
And so, but you know, we like to.

Speaker 11 (50:09):
Give you something to hang your hat on if you
give us some money.

Speaker 9 (50:14):
Right, sure, yeah, here's your date. You know we're coming right,
you know.

Speaker 11 (50:17):
So a lot of people don't do that, you know,
oh yeah.

Speaker 1 (50:21):
Yeah, well, and well, and and again because of what
is not included in your process that is in so
many others is a you know, a third party contractor.
So I guess these people would love to be able
to tell you, hey, here's a date, but they can't
because that's going to hinge on. Well, when does this
contractor come in and get involved? When does that One

(50:42):
may be one contractor who's doing the fabrication work and
another one doing the installation.

Speaker 9 (50:47):
That's exactly what they do, and you're trying to.

Speaker 1 (50:49):
You know, you have no idea this person's selling you
the countertops what their schedule and their schedule.

Speaker 3 (50:55):
Is going to be.

Speaker 1 (50:56):
Yeah, but when you control, you control the whole game. There,
you can do that. It's good it's peace of mind, right,
that's right. Right, So here we sit, uh, you know,
first part of April, and uh, I know the phone's
been ringing off the hook for you guys. Yeah, so
heading out to the two locations. What's what what's the
timeline right now? I mean how far out of y'all?

Speaker 11 (51:16):
I'd say, you know, be prepared for six eight weeks,
you know, without looking at my phone, my calendar, I'd
say six to eight weeks would be reasonable. Okay, But uh,
but you know, sometimes it's worth the wait. You know,
some people can't wait, you know, because they're in such
a hurry. And I get that, and that's you know,
it's good good to have competition that waiting. But I'm

(51:39):
not gonna I'm not going to farm out the work
to a third party contractor.

Speaker 9 (51:43):
That's not my thing. So we just we just put
it in.

Speaker 11 (51:46):
Order and we do what we can do, and we'll
do we'll do a great job for you and treat
you like family.

Speaker 1 (51:51):
All right, So uh, why wait? Get out today?

Speaker 11 (51:55):
Forty twenty Fernandina Road, Columbia right there by Costco and
then uh one three Chapin Road that's gonna be out
there by Steve. I told him I was gonna give
him a shout out. The hot dog man.

Speaker 1 (52:07):
Does get a free hot dog out of this Steve, you.

Speaker 9 (52:10):
Know what I'm talking about.

Speaker 3 (52:11):
Kidding?

Speaker 11 (52:13):
Yeah, we love Steve all right. But just past him
and Boho Linx the par three par three golf course
and Chapin right there on the right, he's Ben Hooker
has started that place up. He's got it looking good
again and he's got live music out there.

Speaker 2 (52:30):
Uh.

Speaker 11 (52:30):
You go out there, swing a couple of balls, you know,
hit a couple of balls on the driving range, played
a par three course. Come over and buy some grantite
from my brother.

Speaker 1 (52:38):
There you go.

Speaker 9 (52:38):
It's a perfect day that happened last weekend.

Speaker 1 (52:43):
Marcus Greenwell, Lifetime Cabins and Caunter Tups have a good one,
my friend. Best.

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Speaker 13 (53:19):
I'm James Carwell, local owner and operator of Freedom Plumbing
right here in the Midlands. After working as a plumber
for nearly a decade, I decided to open my own business,
and Freedom Plumbing was born because of my love for
this country and the great respect I have for the
men and women of our armed forces and our first responders.
I named my company Freedom Plumbing. What sets us apart

(53:40):
from other companies is our customer service. We have a
five star rating on Google, a five star rating on Facebook,
an a plus rating on Angie's List, and an eight
plus rating with a Better Business Bureau. I'm James Carwell,
local owner of Freedom Plumbing and we look forward to
servicing you for all of your plumbing needs. Get fifty
percent off your new service call when you mentioned you

(54:01):
heard us on WVOC. Learn more at Freedom dash Plumbing
dot com. That's Freedom dash Plumbing dot com.