Episode Transcript
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Speaker 1 (00:05):
And welcome in. This is the CEOs You Should Know Podcast.
I'm your host, Johnny Heart. Well, let's say hello to
doctor Nicole of Ama in home Care Agency. Thank you for.
Speaker 2 (00:14):
Joining me, thank you for having me.
Speaker 1 (00:16):
So tell us everything we need to know about your agency.
Speaker 3 (00:19):
We need to know you're not just the number your
family when you come to us, and we treat everyone
with dignity, in respect.
Speaker 1 (00:26):
And what do you specialize?
Speaker 3 (00:27):
We specialize in the elderly, our veterans disable. We do
a non medical home care agency where we come in
the home and we help them with their everyday life
from meal prep to cooking, to take them to appointments,
to just being there to let them talk to you.
Speaker 1 (00:44):
And what areas do you?
Speaker 2 (00:46):
We are in.
Speaker 3 (00:47):
Beaver County, Lawrence, Washington, Allegheny County, Butler.
Speaker 1 (00:51):
All right, so several of the greater Pittsburgh areas. Okay,
And what's the history? How did this start?
Speaker 3 (00:56):
This all started? I wanted to honor my grandmother. Name
was Ada May, So I named it after her because
I wanted to show her honor because she always was
helping individuals like people, feeding them every Sunday, just making
sure people were always good. And she was just a
nice lady and I just wanted to honor her because
she helped raise me into the woman I am today.
Speaker 1 (01:18):
And so when did you start the agency?
Speaker 3 (01:20):
I started in the beginning of the pandemic twenty twenty.
I didn't know it was going to be a pandemic.
And was that a ride? It was a ride, Yeah,
it was a ride, but I wouldn't change it.
Speaker 2 (01:35):
It made me strong.
Speaker 3 (01:36):
I dealt with ups and downs with the business, you know,
going high, low, up and down. And what's crazy about it.
I used to work for another agency. I want disclose
who it was, but I worked for another agency for
like seven years. I was a field manager and one
day I was like, why am I making all this money?
Speaker 2 (01:56):
I could make my own money.
Speaker 3 (01:57):
And so what I did was I just part of
my own agency and was like, hey, I'm want to
do this and it was tough, but I've been through it.
Speaker 1 (02:05):
All and this is your why? What is your why?
Speaker 2 (02:07):
My why is because.
Speaker 3 (02:11):
I just want to help people and let people be
in their homes until it's time for them to go
to heaven and just be comfortable because they won't get
the care they would get, like in a nursing home.
You know, a nursing home, there's like sixteen people with
two people trying to take care of them. We're gonna
take time with you. We're gonna talk to you, we're
gonna cook you a nice meal, We're gonna make sure
(02:31):
you're okay. And that's my goal, to make sure people
are happy and know that they have somebody that cares
and they're just not a number. It's not always about
the money with me, It's about making sure they're good.
Speaker 1 (02:44):
And what's your background? Well, how did this all start?
Speaker 3 (02:47):
When I graduated high school, I thought I wanted to
be a nurse, and so I went to like votech
and I became a c and A and I worked
in a nursing home for a little bit and didn't
like it. I was like, no, nursing is not for me.
And I did a three sixty and went to criminal justice.
So I have a degree in criminal justice. And I
dabbed a little bit in that a little bit. I
(03:09):
wanted to be a state trooper. But what happened was
a good friend of our family she had dementia, and
my mom decided she wanted to be a good citizen
and take her in. I said, mom, you don't know
anything about dementia. Please, So she took her in. She
couldn't do the job. So I ended up working for
this lady and taking care of her. And I said,
(03:30):
you know what, I think this is my calling to
be in home care because I love helping people to
make them smile, to make them have a good day.
And I'm always positive, like you got to be positive now?
Speaker 1 (03:42):
Well, you said, you know before the interview, you had
a big change coming up this past week, the designation
of doctor. Yeah, I'm one of the first people that
call you doctor at all.
Speaker 2 (03:53):
Yes, you are.
Speaker 1 (03:54):
And she said, you don't have to call me if
I had the daughter, if I earned a doctor's degree.
Speaker 2 (03:59):
Oh, oh, you know.
Speaker 1 (04:02):
Doctor Johnny, doctor Johnny Fever.
Speaker 3 (04:05):
I'm just humble and grateful for the opportunity to be
doctor Nicole. Uh, it's a great feeling. It was amazing
graduation this weekend in Arizona. Yeah, it was in Arizona.
It was like fifteen of us and it was a
Christian college at Emerson's University, Christian University, Doctor LaToya. She's
(04:28):
a very beautiful That was the Dean Chandler, the founder
of the school. She's very very nice, very sweet. It
was a beautiful thing. There was people in their seventies
that were there that became doctor. But I'm truly honored
that I am doctor Nicole now and it's a great feeling.
Speaker 1 (04:48):
So when you started, let's get back to the agency.
You started in during the pandemic, which is which is
going to be difficult for anyone to create a business
during that environment. What was that like?
Speaker 3 (05:03):
Oh, it was chaos. Let's be honest. It was that restrictions.
Speaker 1 (05:09):
You're talking to home health to you're going in the
home in the homes? Were you allowed to do that?
Speaker 2 (05:15):
You were allowed? Well, let me tell you. Let's let's
break it down.
Speaker 3 (05:18):
We had to wait almost until like I don't know,
later in the summer, maybe going into twenty one. We
had to wait on our license. That was a process
because they weren't working like they should have. And then
after we got our license, it was a process of
getting in with the insurance company.
Speaker 2 (05:36):
So that was a process.
Speaker 3 (05:37):
So I started out with private pay and my first
clients they were like in their nineties and they took
a big worsk. I said, you know, we're new in
the agency. She was like, I don't care I'm tired
of the other agency. This lady was in Florida, so
she trusted me with her aunt and uncle, and it
(05:57):
was a great opportunity to let them take care of
them until they passed. They lived almost like two years
after I came in. Took care of them, and I
would sometimes go in myself and work for them. That's
another thing about me as a CEO. I will go
in and work. Really, a lot of people won't do that.
Speaker 1 (06:14):
All right, tell me about your team.
Speaker 3 (06:16):
My team right now is it's actually, uh, it's pretty
small now. I did have a big team, but it's
just me and another individual in the office, my director
of operations. She's actually in the office now working really yeah,
shout out to Dana. So basically it's just us, and
you know, she does the hiring. I do all the
(06:37):
you know, payroll and the big legal stuff and the
taxes and all that stuff.
Speaker 1 (06:41):
So you really earned that doctor designation. You've been through it.
You're you're on the front lines as well.
Speaker 2 (06:48):
Absolutely. And I take care of my mother. She is
sixty five.
Speaker 3 (06:53):
She recently went blind two years ago and it's been
a journey because she was able to drive and everything
like that. So I do take care of her. And
she has a disease called my steniogravis, where it affects
all the muscles in your body if you're not aware.
Speaker 1 (07:08):
The snowflakes.
Speaker 3 (07:09):
Yes, yes, but she doesn't look like she doesn't miss
a beat. But I take joy and taking care of her.
I took care of my father before he died in nineteen.
He had m le dosis. That's what the mayor years ago.
I forget his name. What was the mayor's name? I
can't think of his name, but he had the same disease.
It's like a rare.
Speaker 1 (07:28):
Yeah, it's very rare. And every case is different.
Speaker 2 (07:33):
Every case is different. Yeah.
Speaker 1 (07:34):
Yeah, So wow, you have so many challenges in your life.
So you're you're this entrepreneur, you're a CEO, you're actually
working on the front lines. You're taking care of parents
and everything else.
Speaker 2 (07:50):
Okay, I have a boy and girl.
Speaker 1 (07:52):
Okay, but that isn't all that you do too. You
have your you give back to the community. Then you're
an author, So I have all these things I got
to talk about. So let's start. Let's start with the book. Okay,
all right, you just wrote a book. Yeah, and what
is the book called.
Speaker 3 (08:08):
It's called My Thoughts on the Eyes of like looking
in my eyes from the church. And what that means
is I've been through trials and triplations, you know, all
my life. When I was born, I was one pound
thirteen ounces. They didn't expect me to live.
Speaker 1 (08:25):
Oh you are a premium.
Speaker 2 (08:26):
I was a premium.
Speaker 3 (08:27):
But I have to give credit to my late pastor,
Bishop Melvanie Clark. He prayed for me to be here,
and and my grandmother ad to may they prayed in
my mother and my father. But things sometimes when you
grow up in the church, you know, it's jealousy everywhere,
and things happen and people do things. So it's really
my outlook and my thoughts of how to handle or
(08:51):
overcome different challenges that may happen to you in the
church and into the everyday life. And it's pretty much
guiding you and giving you wisdom and maybe a scripture
or two. And if you don't know, I'm really big
on faith in God. God is everything to me and
I wouldn't be here if it wasn't for him. I
don't make a business decision without God. So that's why
I'm real big on God. If it's just me and God.
(09:13):
I'm good.
Speaker 1 (09:14):
So you wrote this book. Can I ask you one
more question about the book? Where do you find the
time to write a book? Nicle?
Speaker 3 (09:23):
Well, you know, I stay up late sometimes and I
can't sleep, and so one night I was just like
sitting I said, you know what, I gotta write this book.
I gotta talk about it. And so I just started typing.
Next thing I knew I had a book.
Speaker 1 (09:40):
And what is give us some of the stories that
you're telling us.
Speaker 3 (09:44):
One of the stories is it's called churchhard, and what
that is is basically, there was a situation one time
where there was an individual. I thought they were for me,
but when I started to elevate and start to see,
I saw another change in that person. And when I
saw the change in that person, I said, oh wow,
(10:06):
I never dreamed that this individual wild treat me this way.
But that made me see you can be in church
and still be hurt, but you can overcome that. You
know how you can overcome that. You still be kind
to that person and pray for that individual. That's wisdom,
that's knowledge, that that makes you look, that makes you
a bigger person when you follow God's blueprint. Even though
(10:28):
they hurt me and hurt my feelings, and they may
never ever apologize for being whatever saying.
Speaker 2 (10:34):
I'll give you another example.
Speaker 3 (10:35):
Somebody told me before I was leaving, Oh, I want
to congratulate you, but it's just a piece of paper
that you're getting.
Speaker 2 (10:42):
You're not really a doctor.
Speaker 3 (10:46):
But guess what, my dean says, I'm a doctor because
she gave it to me. So I'm doctor Nicole. You
learned it, I earned it. So that's a little bit
of church heart. But other than that, you know, you
got to be positive in everything that you do.
Speaker 1 (11:00):
Well, speaking of positive things that you do, tell us
about the is it the Charis Catering Service? What is that?
Speaker 3 (11:06):
Charise's Catering Service is a catering service that me and
my father started about eight years ago. And my father
was a I don't know, years ago. He was a
king paying drug dealer. So he went to jail for
a long time. Oh really, so after when he was
in jail, he got his culinary license.
Speaker 1 (11:23):
You've seen some stuff.
Speaker 3 (11:25):
Oh, I've seen some many We can be here all day,
I can tell you a whole lot, but you know,
we only got a little bit of time. But he
was a felon, and he wanted something for his people
that were coming out of jail. So it's geared to
felons that like to trying to get back into the community.
I will hire them for a catering job and they'll
(11:45):
come and do a catering job with me and you know,
help me set up and so they can be part
of the community and be feel like they're normal and
not be treated just like, oh, you went to jail,
you're nothing.
Speaker 1 (11:57):
No, a transition to getting back life on try.
Speaker 3 (12:01):
You are somebody. And so that's what Teresa's Catering is.
It's a family based business.
Speaker 2 (12:06):
You know.
Speaker 3 (12:06):
I have my culinary license and I cook a time
to time. So you know what, next time I come
on to bring some food, I'm gonna bring some food out.
Speaker 1 (12:15):
What do you specialize? What do you like with I
make a little.
Speaker 3 (12:17):
Bit of everything, but my specialty is soul food because
I cook with love.
Speaker 2 (12:22):
Adam May taught me how to cook, did you know.
Speaker 1 (12:25):
Yeah, I'm gonna ask about Aida Magpen. But I'm not
done with some of your philanthropic things. Miracle solutions, God
we trust lls. What is that?
Speaker 3 (12:36):
That is a new business I've just started it's for
adults that have autism and they're trying to have the
just the basics how to cook and you know, how
to do things properly. So basically I will have a
like commercial kitchen and have them come in for the day.
They'll have their chef hats, and I will teach them
some basic skills on how to cook in different dishes
(12:58):
that they'll be able to make on their own because
some for example, my son, he has autism and you
have to be very patient with them. And that's a
story behind that too. My well, my son is actually
my sibling. I adopted my sister and brother. They were
(13:22):
my dad's children when they were one and three. So
but anyway, he takes a liking into cooking, so I
teach him how to cook different things. So he knows
how to make a ricatoni, macaroni and cheese, fried chicken,
meat loaf, and you know, spaghetti. And I saw that,
I said, oh, he's going to get older one day.
(13:42):
I need to teach him how to cook so he
doesn't depend on somebody else, you know.
Speaker 1 (13:47):
So let me get this straight. Yes, doctor Nicole gets
out of bed. She runs a company. She goes out
on the calls because you're you're in the front line
at you you have this for the last eight years,
You've had the Sharise catering service. You have the Miracle
Solutions God we trust where you're teaching individuals on the
(14:09):
spectrum how to cook and how to take care of themselves.
And at night you go home and it's like, you know,
instead of collapsing and going to sleep, you type a book.
You obviously are involved in the community in the church.
Do you sleep, doctor Nicole? Do you want to do sleep?
Speaker 2 (14:25):
I do sleep. I do take a little cat nap once.
Speaker 1 (14:29):
What do you what are you most proud of?
Speaker 3 (14:33):
I'm most proud of that we're still in business with
a to ma. That's my baby, and now that's and
Sarisa's catering too. We're still in business. And I'm just grateful,
and I'm most proud of this recent achievement.
Speaker 2 (14:48):
Doctor Nicole.
Speaker 1 (14:49):
You should be you should be all right. I want
to get back to Adam May your company is that's
that's your grandmother's namesake. Yeah, what kind of lady was?
Speaker 3 (15:00):
She was a god fearing lady. She was the sweetest
lady you would ever meet. She was a praying lady.
And what I loved most about my grandmother. You didn't
have to be a millionaire to be her friend, or
you didn't have to do anything. She would want to
take care of you and give you food. And there's
(15:20):
so many people that she helped. She helped so many
people like my dad's friends would say they wouldn't have
food to eat. She would feed them. She may have
a little bit, but she would feed. She would feed
so many people in the community, so many people in
the church. She was always a listener ear and she
was a strong woman. She got married when she was
(15:42):
sixteen to a crazy guy. She got divorced and met
my grandpa Eldrichs, and ever since then, I've always known
my grandmother to help people. And I bet Graham, why
do we have to have people at our house every Sunday?
Can't we just go to church and have just be
us and Mom and that No, And I never understood
(16:03):
until now why she did that. It was her ministry,
she called it, and she she just loved doing what
she she did, you know. And she always taught us
to stay together as a family and pray and make
sure that you keep God and everything that you do
and so that's what I have done.
Speaker 1 (16:21):
And uh, she would have been very proud of.
Speaker 2 (16:23):
Absolutely, absolutely.
Speaker 1 (16:26):
Just just one last question. What are some of your goals?
What are some of the things that you hope to accomplish,
either you know, five years down the road or maybe
next year. What are some things that you want to
see your business? How do you want to see it grow?
And some of your some of the things that you
what are some we asked the why how about what's next?
Speaker 3 (16:44):
What's next? I want to expand a to may into
maybe another state, to a different state, somewhere warm, so
we're warm, because it's needed all.
Speaker 2 (16:58):
The way around.
Speaker 3 (16:59):
And I'm they want to add some some skills to it,
like bring skill and skilling into it, like maybe bring
a nurse or therapist because it's there is needed. But
I also want to say this, we love our veterans.
Don't be scared of home care.
Speaker 2 (17:16):
We love them.
Speaker 3 (17:17):
And I just want to expand as much as I
can and help as many people as I can.
Speaker 1 (17:21):
Is there anything that we didn't cover that you want
people to know about? Ama?
Speaker 2 (17:27):
I want you to know that.
Speaker 3 (17:29):
No business business owner is perfect, but give people a chance,
give people a chance.
Speaker 1 (17:37):
If somebody wants more information on the agency or you
or some of the things that you do. What is
your website?
Speaker 3 (17:43):
They can reach us at ww dot ADMA in Homecareagency
dot com.
Speaker 1 (17:50):
Well, this has been an absolute pleasure of doctor Nicole
got a tiger by the tail on this one. I
knew it Ama in Home Care Agency and certainly a
CEO you Should Know.
Speaker 2 (18:01):
Thank you, thank you.
Speaker 1 (18:03):
This has been the CEOs you Should Know podcast, showcasing
businesses that are driving our regional economy. Part of iHeartMedia's
commitment to the communities we serve. I'm Johnny Heartwell, thank
you so much for listening.