November 11, 2025 • 6 mins
“When someone shows you who they are, do you believe them?” That question sparks a hilarious and revealing conversation on today’s Ben and Skin Show with Ben Rogers, Jeff “Skin” Wade, Kevin “KT” Turner, and Krystina Ray.Skin vs. Big Business: Ever been burned by a giant company? Skin shares his pool service nightmare—how a $384 quote turned into a $60 fix—and the gang riffs on the art of customer service, bad dentists, and why “when someone shows you who they are, believe them.”
Mark as Played
Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:00):
There was a kid sitting next to Nico Harrison at
the game in a Lakers Luca jersey, and we are
going to have that kid on our show. I don't
think he's been on the radio anywhere else. We're gonna
have him on at five o'clock. So don't miss that.
Coming up in ten minutes, it's Christina's Cookie Jar. But
right now it's time for this.
Speaker 2 (00:18):
Track another edition of things Sin is traffic. All right.
I you know, we have conversations from time to time
on here about customer service, right, and usually it's me
yelling at someone on the phone. But one of the
things that I do like in general is if I
have a service I need, whether it's medical or whatever,
(00:42):
if I can, I want to go as someone smaller
or medium size, because when you end up in a
big company, man, you just get lost in that sauce.
So do you have We've talked about this, it has
been many years, but do you have a pool cleaning
company that comes and cleans your pool or do you
guys do it? Oh?
Speaker 1 (00:58):
Hell no, you know the answer to that. I don't
do it. We have somebody who does it?
Speaker 2 (01:01):
Okay, yeah, some ways it's and it's a what size company?
Is it not huge? Okay? I was rocking with a
company that was smaller sized from our pool service, and
I loved them, thought they were great. And then one
day got the letter, Hey, we have sold our company
(01:21):
to this bigger company with this name, and it's a
company I was familiar with. Don't like, but rest assured
it'll be everything that you've always come to expect from us.
And everything's fine. Did you rest assured? I was like, Man,
I got a hundred problems. I can't add this to
the list, so I can't think about this. Fine, whatever
(01:45):
it is is, whatever it is, let's move forward. So
we just moved forward. And that's one of the things.
I honey, just please handle this. I got a million
things I do, you just handle it? Well. There's nothing
but dissatisfaction on that end. And it got to where
she was complaining about it a lot. This didn't happen
like they said. This didn't happen like they said, And
(02:07):
so all I hear is, here's more crap for you
to deal with. Skin. That's all I hear in my
head that I don't want to deal with. And so
I called an old friend that had worked in that business,
and I said, hey, this problem that keeps happening is
continually happening, and they said, we can get it fixed.
Here's what it costs. Would you just look at this
(02:28):
quote and give me your opinion. So I forwarded him
the quote. He goes ouch. He goes, yeah, that thing
that you're charging you threw enter and eighty four dollars
for it could probably get fixed for sixty bucks. Ooh
all right. So I was like, okay, I don't want
to handle this. I don't want to deal with this.
Do you have anybody that you recommend. He goes, yeah,
(02:49):
there's this other company. They're a smaller company. You know,
I can put you in touch. So he put me
in touch. So I sent the email to the older company,
the big thing that's got too many people, and I
was like, hey, thank you for this quote. I'm going
to go ahead and pass you know, if you know,
thank you for your time. Please terminate my service effective immediately.
(03:14):
You didn't put it in their face, so you get
done for sixty No, because to me, it's like I
just don't ever want to talk to them ever again.
Speaker 1 (03:21):
Right, But there would be a slight inkling to like
just stick it to them a little bit.
Speaker 2 (03:26):
There is that if I had the time to think
about it. Yeah. So then yesterday I get this text.
Good morning. This is Blank, the maintenance supervisor here at
Massive Pool Cleaning Company. I just wanted to follow up
on the maintenance cancelation to see if I could find
the root cause and possibly get things corrected. We do
(03:47):
value you as a big giant company customer and are
willing to do what it takes to help. Damn. This
is my direct contact. Oh so, if you have any
questions or concerns, please feel free to reach out at
any time. Damn. Okay, trying to save it? Hey, Blank
being blunt here. Y'all are too big a company operation
(04:08):
to provide the service. We wanted a price point that
makes sense to us. Thank you for reaching out. Response.
If I could drop the price and work with you
on that aspect, would that help? Any issues with the
cleaning can definitely be fixed. I have not responded. Would
(04:28):
you respond? Uh?
Speaker 1 (04:31):
If you gave me your phone, I'd respond, it'd be
a picture pick. Yeah, it'd be a long pick probably U.
Speaker 2 (04:40):
No.
Speaker 1 (04:41):
Yeah, I mean I would just flat out say, hey, man,
another company said they can do what you said. You'd
do for three point eighty, they'll do it for sixty bucks.
Can you beat that price?
Speaker 2 (04:51):
Yeah? And the thing is is, let's say they beat
the price, I don't want them. Oh yeah, they're still
doing a bad job. And so I think I told
you guys this before. I left a dentist that i'd
gone to for our family, gone to for a long
time because he told me, if you don't get in
VISI line, that crooked tooth is going to crack and
fall out. And I was like, that sounds like BS.
(05:13):
So I went to another dentist. He goes, I can't
believe that person told you that. Yep, check out immediately,
the eject button immediately. Yeah. So someone says, hey, what
if I cut you a deal on this overchargeing I've
been doing. If someone shows you who they are, believe
them right. And so to me, I'm sure there's giant
companies out there that do a good job. It is
(05:34):
so hard to maintain customer service for people when you
get no I think for all kinds of when you're
running that many things like getting good customer service, that's
the toughest thing to maintain in business.
Speaker 1 (05:49):
But you're missing an opportunity to have some fun with
that guy I would like to. Can I respond in
the commercial break with whatever i'd like?
Speaker 2 (05:54):
I think that's a wonderful Like.
Speaker 1 (05:56):
All right, okay, I'll do that and then we'll read it.
Coming up next, Christina, where are you gonna take some
in the cookie jar?
Speaker 2 (06:01):
Can you decipher these lyrics? We're gonna take a look
at hidden messages and songs. Oh I love that. All right,
that's coming up next, don't miss it. But
There was a kid sitting next to Nico Harrison at
the game in a Lakers Luca jersey, and we are
going to have that kid on our show. I don't
think he's been on the radio anywhere else. We're gonna
have him on at five o'clock. So don't miss that.
Coming up in ten minutes, it's Christina's Cookie Jar. But
right now it's time for this.
Speaker 2 (00:18):
Track another edition of things Sin is traffic. All right.
I you know, we have conversations from time to time
on here about customer service, right, and usually it's me
yelling at someone on the phone. But one of the
things that I do like in general is if I
have a service I need, whether it's medical or whatever,
(00:42):
if I can, I want to go as someone smaller
or medium size, because when you end up in a
big company, man, you just get lost in that sauce.
So do you have We've talked about this, it has
been many years, but do you have a pool cleaning
company that comes and cleans your pool or do you
guys do it? Oh?
Speaker 1 (00:58):
Hell no, you know the answer to that. I don't
do it. We have somebody who does it?
Speaker 2 (01:01):
Okay, yeah, some ways it's and it's a what size company?
Is it not huge? Okay? I was rocking with a
company that was smaller sized from our pool service, and
I loved them, thought they were great. And then one
day got the letter, Hey, we have sold our company
(01:21):
to this bigger company with this name, and it's a
company I was familiar with. Don't like, but rest assured
it'll be everything that you've always come to expect from us.
And everything's fine. Did you rest assured? I was like, Man,
I got a hundred problems. I can't add this to
the list, so I can't think about this. Fine, whatever
(01:45):
it is is, whatever it is, let's move forward. So
we just moved forward. And that's one of the things.
I honey, just please handle this. I got a million
things I do, you just handle it? Well. There's nothing
but dissatisfaction on that end. And it got to where
she was complaining about it a lot. This didn't happen
like they said. This didn't happen like they said, And
(02:07):
so all I hear is, here's more crap for you
to deal with. Skin. That's all I hear in my
head that I don't want to deal with. And so
I called an old friend that had worked in that business,
and I said, hey, this problem that keeps happening is
continually happening, and they said, we can get it fixed.
Here's what it costs. Would you just look at this
(02:28):
quote and give me your opinion. So I forwarded him
the quote. He goes ouch. He goes, yeah, that thing
that you're charging you threw enter and eighty four dollars
for it could probably get fixed for sixty bucks. Ooh
all right. So I was like, okay, I don't want
to handle this. I don't want to deal with this.
Do you have anybody that you recommend. He goes, yeah,
(02:49):
there's this other company. They're a smaller company. You know,
I can put you in touch. So he put me
in touch. So I sent the email to the older company,
the big thing that's got too many people, and I
was like, hey, thank you for this quote. I'm going
to go ahead and pass you know, if you know,
thank you for your time. Please terminate my service effective immediately.
(03:14):
You didn't put it in their face, so you get
done for sixty No, because to me, it's like I
just don't ever want to talk to them ever again.
Speaker 1 (03:21):
Right, But there would be a slight inkling to like
just stick it to them a little bit.
Speaker 2 (03:26):
There is that if I had the time to think
about it. Yeah. So then yesterday I get this text.
Good morning. This is Blank, the maintenance supervisor here at
Massive Pool Cleaning Company. I just wanted to follow up
on the maintenance cancelation to see if I could find
the root cause and possibly get things corrected. We do
(03:47):
value you as a big giant company customer and are
willing to do what it takes to help. Damn. This
is my direct contact. Oh so, if you have any
questions or concerns, please feel free to reach out at
any time. Damn. Okay, trying to save it? Hey, Blank
being blunt here. Y'all are too big a company operation
(04:08):
to provide the service. We wanted a price point that
makes sense to us. Thank you for reaching out. Response.
If I could drop the price and work with you
on that aspect, would that help? Any issues with the
cleaning can definitely be fixed. I have not responded. Would
(04:28):
you respond? Uh?
Speaker 1 (04:31):
If you gave me your phone, I'd respond, it'd be
a picture pick. Yeah, it'd be a long pick probably U.
Speaker 2 (04:40):
No.
Speaker 1 (04:41):
Yeah, I mean I would just flat out say, hey, man,
another company said they can do what you said. You'd
do for three point eighty, they'll do it for sixty bucks.
Can you beat that price?
Speaker 2 (04:51):
Yeah? And the thing is is, let's say they beat
the price, I don't want them. Oh yeah, they're still
doing a bad job. And so I think I told
you guys this before. I left a dentist that i'd
gone to for our family, gone to for a long
time because he told me, if you don't get in
VISI line, that crooked tooth is going to crack and
fall out. And I was like, that sounds like BS.
(05:13):
So I went to another dentist. He goes, I can't
believe that person told you that. Yep, check out immediately,
the eject button immediately. Yeah. So someone says, hey, what
if I cut you a deal on this overchargeing I've
been doing. If someone shows you who they are, believe
them right. And so to me, I'm sure there's giant
companies out there that do a good job. It is
(05:34):
so hard to maintain customer service for people when you
get no I think for all kinds of when you're
running that many things like getting good customer service, that's
the toughest thing to maintain in business.
Speaker 1 (05:49):
But you're missing an opportunity to have some fun with
that guy I would like to. Can I respond in
the commercial break with whatever i'd like?
Speaker 2 (05:54):
I think that's a wonderful Like.
Speaker 1 (05:56):
All right, okay, I'll do that and then we'll read it.
Coming up next, Christina, where are you gonna take some
in the cookie jar?
Speaker 2 (06:01):
Can you decipher these lyrics? We're gonna take a look
at hidden messages and songs. Oh I love that. All right,
that's coming up next, don't miss it. But
Popular Podcasts
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.
Medal of Honor: Stories of Courage
Rewarded for bravery that goes above and beyond the call of duty, the Medal of Honor is the United States’ top military decoration. The stories we tell are about the heroes who have distinguished themselves by acts of heroism and courage that have saved lives. From Judith Resnik, the second woman in space, to Daniel Daly, one of only 19 people to have received the Medal of Honor twice, these are stories about those who have done the improbable and unexpected, who have sacrificed something in the name of something much bigger than themselves. Every Wednesday on Medal of Honor, uncover what their experiences tell us about the nature of sacrifice, why people put their lives in danger for others, and what happens after you’ve become a hero. Special thanks to series creator Dan McGinn, to the Congressional Medal of Honor Society and Adam Plumpton. Medal of Honor begins on May 28. Subscribe to Pushkin+ to hear ad-free episodes one week early. Find Pushkin+ on the Medal of Honor show page in Apple or at Pushkin.fm. Subscribe on Apple: apple.co/pushkin Subscribe on Pushkin: pushkin.fm/plus
Dateline NBC
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com