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March 26, 2025 • 39 mins

In today’s episode, John Duisberg dives into the power of leadership, franchising, and building a thriving culture in business with Mike McFall, Co-CEO and Co-Founder of Biggby Coffee. Mike shares his incredible journey from barista to CEO, revealing how Biggby Coffee’s franchise model isn’t just about business growth—it’s about empowering franchisees, fostering community, and unlocking the potential of people at every level.

If you’ve ever wondered how to scale a business while staying true to a people-first mission, this episode is packed with insights for you.

Don’t miss out on opportunities to grow as a people-first leader! Visit itagroup.com/insights/podcast for upcoming episodes, leadership resources, and tools designed to help you create thriving workplaces. 

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