83 - Recall, a system or a sieve in your office

Hosts Paul Andrews and Dr. Mark Davini dig into why missed appointments are more than an annoyance — they undermine patient care and cost practices significant revenue. In this episode they talk about weak or absent recall systems erode credibility, interrupt treatment plans, and shrink the bottom line.

Topics covered include: the difference between time and number-of-adjustments-based care, quick-response outreach (call within 10–15 minutes), wording and scripts to keep patients from becoming defensive, using technology (texts, emails) to automate confirmations, and multi-step follow-up examples (calls, postcards, signed doctor self-termination letters). They also discuss scheduling capacity, when to avoid squeezing patients in, handling payment/credit-card holds and insurance complications, and how staff training and consistent procedures prevent revenue loss and malpractice exposure.