Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
(00:01):
You know, there's a version of trucking that people see every single day. And then there's the
version that actually exists, the one where you're responsible for 80,000 pounds moving down the
road, where one bad decision from you or somebody else can change everything. And here's the truth
most people don't think about safety until something goes wrong. But the best drivers, the
(00:25):
best companies, the ones that last. They think about it before anything ever
happens. Today we're sitting down with the guy who spent nearly 30 years making sure people get that
part right, not just enforcing the rules, not just checking boxes, but figuring out how to
protect drivers, protect companies, and protect the public before things go sideways. This
(00:51):
is one of those conversations that might not be super flashy, but if you actually listen to it, it
might be one of the most important episodes we've ever had. Let's get to it. You are
listening to. Always pneumatic, never static. The Totally Pressurized podcast, brought to you by
Bulk Transit, where we keep the lines clear, the tanks empty, and the conversation anything but dry.
(01:15):
Whether you're running powder pellets or anything in between. Pull up a seat, crack the windows, and
let's hit it. Bulk and Spur. How's it going out there? Welcome into
always pneumatic, never static. We've got an awesome episode planned for you today, and I can't
wait to get to it. So let's get some homework done right off the top. How can I forget to tell you? My
(01:39):
name's Marcus, but you're starting to learn that you don't need to hear me say my own name anymore.
What, ten episodes in here? But I'll say it just in case, because that's part of the homework. I'm the
host here. I'm the guy that's going to walk you through today's episode. If you haven't ever
listened before, this is a real good, uh, real good one to start with. But I do want to advise you a
(01:59):
little bit on this. Um, we have a website. podcast.bulktransit.com is where you want to go to find
all of the episodes that we've done. And later on in this episode, you will hear our guests today
say, I'm showing drivers this episode, not this one that we're doing. He will tell you which episode
(02:20):
he shows drivers, uh, when he's talking to them in some meet and greets. We'll also get to that a
little bit later too. So the point is, go to the website, bookmark it. That way you don't got to go
to Spotify. You don't have to depend on Apple to tell you. We put out a new episode at 5 a.m. local
time every single week, and, uh, it's right there on the website for you so you don't have to worry
(02:43):
about again, Spotify. Like, sometimes I know there's a new episode out and where is it? I don't know, I
have to look for it. I don't want to do that. Boom. Bookmark the website podcast.bulktransit.com there on
that website, you can find out everything about every episode that we've done, who's joined us. The
quizzes are up there. If you want to test your mettle a little bit. See what you took away from
(03:05):
the episode. You can do that if we have photo galleries to share up there. If we ever get
drivers to send in pictures, we'll be putting them up there as well. There's also a link that you can
click on that website where you can come directly into my realm. You can send me a message that'll
hit me right in the pocket. If there's anything that you want to talk about on this podcast, I am
(03:26):
open for suggestion. You drivers out there that are listening right now are a big reason why
we're doing this. You're a big part of what we're doing here, and I want to hear from you. If you got
something that, you know, a bunch of drivers from bulk and spur are going to want to hear about. Send
me an email by going over to podcast.bulktransit.com. Maybe you don't have something that
(03:49):
you want to talk about specifically. You just want to join in on the fun and be part of the podcast.
That's fine too. I will find a spot for you, but you gotta let me know that you're interested. So
reach out to me, head on over to the website podcast.bulktransit.com and listen. Sometimes for me
it's a little bit like drinking from a firehose. If you've emailed me already and I haven't gotten
(04:11):
back to you, hit me again. I get a lot of them every single day, but I want to make sure and
involve everybody that wants to be involved on this podcast. So
podcast.bulktransit.com, that's going to wrap up the homework portion of today. Uh, and
I'm glad to because I look homework was not my strong suit in school okay. The fact that I get to
(04:34):
our homework right off the top every single day that we have an episode here on always pneumatic,
never static, uh, should just tell you that I have a sticky note right underneath my camera that
says homework. I gotta tell you guys about the website. We got to get people heading over there.
Trust me, a lot of our traffic that we get, in fact, most of the traffic that we'll get from this
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podcast will actually come from that website. That's where drivers like to go. You guys already
are familiar with it. You've you've been on the website before. It's just an extension of that. So
again bookmark it. And we put the brakes on homework for today. So what is today's episode
about? Well in a word I could just say safety. I feel like that does a massive disservice to
(05:18):
today's episode. I feel like that, uh, that really, uh, kind of buries the lead here a little bit
today. We're talking about how safety has evolved from getting past the audit to prevent the
lawsuit before it ever happens. How's that? That's a pretty good one. Uh, there's a story in here
today about a driver who, without technology, probably loses his job. Uh, maybe more. Uh, but we
(05:42):
will talk about safety tech a little bit in today's episode. And I think that anecdote is a
real heavy one. For those of you out there driving right now, we get into some of why drivers might
push back on a little bit of tech and what exactly we're trying to do by employing that tech.
We also talk about something most drivers don't think about in today's episode. Who's actually
(06:04):
clearing you for your medical card and is that legit? Well, if you work at Bulk and Spur, it is, I
can tell you that much. Uh, and of course, one thing that our guest today will tell me that really
stuck with me in this interview is that safety isn't just safety anymore, it's risk management.
Okay? There's a big part of it there. How do we prevent accidents before they happen? And that and
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much, much more is what we're going to get into on today's episode of Always Pneumatic, Never static,
because I am joined here in just a few minutes, right around the corner by Director of Safety Tim
Hamilton. Um, I will tell you right now, I could not wait to get Tim on the air, because when
I spent three days out at one of the terminals there. Getting to know everybody. Uh, Tim came and
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sat down with us, and he gave us more than an hour of his time. He was so gracious with his time. And
a lot of times when you sit down in these meeting rooms with people, um, it's hard to tell if they're
sitting there because they kind of feel obligated to. They feel like their their position is
important within the company and they should give you some time. So as a podcast host, you can really
(07:15):
understand a little bit about what goes on. That's not what I got from Tim. When Tim sat down across
from us and I started taking notes, the smoke started pouring out of my keyboard. I could not
type fast enough, because what I learned about Tim is that he has a dedication and a passion for
this job. This is not a surface level director of safety here. This is a guy that is looking into
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every single aspect of his job all the time to try to constantly get better. And you'll hear him
say that towards the end of the interview. So make sure to pay attention. I know drivers, especially
here at Bulk and Spur, are dedicated to safety. How do I know that? Well. Uh, quite a few episodes. We've
talked about it. We've we've asked you guys, you guys have told us I haven't even had to bring it
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up. And I've had drivers bring it up. To me, the safety is the most important aspect of the job
that we're doing here, whether it be, uh, not getting covered in flour or plastic pellets, not
getting, uh, making sure that all of your trailer's working correctly, but the safety on the road as
well. The driving part of this job is obviously a gigantic part of it. And today's conversation with
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Tim Hamilton, uh, really puts a point on it. Man, I thought this was one of the best interviews we've
had so far because there's so much substance. So as you're listening to it today, really try to
think about the takeaways, okay? Because there is going to be a quiz up on the website. And if you
want to take it, uh, you're going to need to be paying attention to this little conversation that
I have with Baulk and Spurs director of safety Tim Hamilton. Let's get into. It.
(08:57):
Welcome back into Always Pneumatic, Never Static. I'm very excited about this next interview. Now as
we've been setting this thing up over the last week. Um, my my guest today was a little bit
worried that maybe we weren't going to be, uh, super exciting and entertaining with this one, but
I know because I've been making podcasts for truck drivers for going on four years right now,
(09:18):
and I happen to know that this is one of drivers favorite people to hear from because they take
his job very seriously, just like he does. So please welcome our Director of Safety for Bulk
and Spur, Tim Hamilton to the show. Tim, I've been waiting for this one for a long time. Man, I love
it when we get a safety director on the show. Thank you so much for being here today. Hey, uh,
(09:41):
glad to be here. Lots of experience from you, Tim, in the industry. And that was one reason that I've
been kind of excited about this one. We got to sit down and talk for a significant amount of time
when I was out in Columbus, there just getting to know everybody, and I wish you could see the
stream of consciousness notes that I have from our conversation. Tim, because you've been in the
(10:03):
industry a long time and you've got experience with just about everything besides turning a
wrench. Is that correct? Yeah. That's right. Uh, been in almost 30 years now.
Been in operations. I've done payroll counting just a little bit about everything. Like I said,
the only thing I haven't done is, uh, turn a wrench and hope never to, because I'm not very good at it.
(10:27):
Yeah, I totally understand. I have a I have more of a tendency to break things that I'm wrenching on
than I do to fix them. Tim. So I totally understand that, uh, what what kind of roles did you have
early on in your career? What kind of broke you into the trucking industry? Well, I started out
with with a small family operation. And, you know, we started. We were running pneumatics, you know,
(10:50):
grew the company a little bit. Uh, like I said, I handled all the operation, all the safety, all the
accounting, payroll. So it was one man band, about 35 drivers. Wow. So, uh, and
and it was like it was, you know, starting out in the, in the industry like that and
didn't have any real guidance from anybody, uh, had to learn a lot on my own and had some hard
(11:17):
lessons from, uh, DOT. Any of those you want to, uh, you want to tell us
about? Uh, no. Not really. Uh. But but hard lessons indeed, then. Yeah. I mean, there
there are times where, uh, during an audit, they were saying, uh, this is like taking candy from a
from a child. Oh. How rude. Well, yeah. I mean, you know, when you're when you're starting out, you
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make mistakes, but you learn from them. So, uh, just makes you better. Absolutely. Uh,
what what were some of the major differences in the industry back then? You know, I know that
things have changed quite a bit, and they change every day, it seems. Uh, now. But back then, uh, what
what kind of major differences do you see between where we are here in 2026 and when you got your
(12:04):
start, Tim? Well, definitely. Regulations, uh, get tighter. I think I think the
trucking industry is the most heavily overregulated industry. I mean, you think about, uh,
insurance and banking and everything. Uh, trucking ranks right up there with all of that.
(12:25):
Uh, so, you know, things were, uh, uh, like, you know, you know, Brian was talking about when
his dad started. Things were a lot simpler back then. It seemed like we just went about doing our
job. People left us alone. Uh, got things done. And, you know, more and more regulations over the
(12:47):
years, uh, came about and, uh, uh, that's where we're sitting today. And I don't see that ending
anytime soon. Yeah, that tiger ain't going to change its stripes, Tim. That's for sure. Um, do you
think that it would even be possible in today's environment for you to do that one man band thing
with 35 drivers you were doing back when you got your start? Or is there just too much red tape and
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you need a bigger team of people to to put that in motion these days? Oh, yeah. Absolutely. Uh, you
know, there's just so much there's just so much to do. Uh, not, you know, not just in safety, but
even from an operational standpoint. Uh, you know, this industry has just changed so much over
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the years. And I know, you know, you've had conversations with a lot of our old school
drivers, have been with the company, you know, 30, 40 years. And that was one of the things they pointed
out how how things were back then compared to now. And it's sort of hard to, you know, newer guys that
come into this industry, uh, it's hard for them to relate how things were back then, uh,
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compared to the way things are now. And it was sort of the same way, you know, when I started, I
had old school drivers, you know, 30 years ago, they were they were considered old school drivers. I
mean, they were driving back in the 50s and 60s and some of the some of the things they were
telling me about, you know, it was just hard for me to believe that, that the industry was like that
back then. And so it's, you know, it's a it's an evolutionary thing. And, and in this
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business and every business, and, you know, when you're talking to somebody 30 years from now, it's
going to be different than what it is today. Yeah, absolutely. I always find it interesting, Tim, that
you don't have to go back as far as you think in the history of the transportation industry to
really see what the Wild West era of trucking was. It's not as far back. You know, you think of the
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Wild West, you think of the 1800s in, in the United States. But I think of the Wild West in trucking,
that kind of 50 to 70 running paper logs. Guys are running as hard as they can as many miles with
very little regulation. It's it's not as far back in our history as what you might think it is. No.
And I can tell you one thing that, you know, when when I started in it, you know, this industry was
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very well respected by the public. Uh, you know, I can remember drivers telling me, in fact,
from my past experience when I drove a little bit back in the late 80s, uh, people were
amazed. You you would you would park somewhere, and people were like, wow, you drive that big truck and
and, you know, they're they're amazed by the job that you did and, and somehow over, you know,
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last, uh, decades or so. Uh, they really shined a negative light on the
trucking industry. Uh, the media has. So, uh, it's changed. So it. By doing that, we've
had to change our strategy of how how we do things and and how we perceive ourselves to, uh, to
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the public. And what do you think that, uh, just your general driver. If you were to just randomly
sample a driver, uh, out of the 3 million or so that we've got, what can that driver do to help,
uh, clean up that reputation a bit? I don't really feel like it's a driver's fault that that
reputation went to where it was, like you said, it's about representation in various media and
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things like that. But as a safety director, how do you help your drivers kind of, uh, clean up that
reputation or keep a high reputation like Bull CAS? Yeah. Well, I think the biggest thing is, is to
is to remain professional. Uh, you know, we are we are in a profession. We have professional
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drivers. I mean, we're, you know, we're driving, uh, you know, 50, 60 hours a week where your your
average motorist commutes, you know, 30, 30 minutes a day. So, you know, sometimes
they the little four wheelers think they're the professional drivers out there. And they've
watched the NASCAR races. And that's the way they're going to drive. So you know we we have to
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remain professional and realize that, uh, you know, we have more experience than, than the
motorist. And uh, not to react negative when they do something negative, you know, towards us.
You know, I think about that, the thing that you said the, the training part of it like it's
nothing you could it kind of feels like you could pull your driver's license out of a cracker Jack
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box. To be honest, we've all seen the test that. Yeah, there's some things that they'll test you on.
Uh, but you're not getting a 10th of the training that these professional drivers are getting. And
not only that, but they're trained so well to haul such massive quantities up to 80,000 pounds.
And I just don't think at your standard average four wheeler understands what that means at all,
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Tim. But speak to that from your perspective. No, they really don't. In fact, years ago I
partnered with we had a No Zone trailer, and we partnered with Ohio Highway Patrol,
and we would take our we would take our trailer to, uh, up to the truck stop or turnpike up at the
(18:08):
rest areas up there. And they would have like a trucking day, and they would have all kinds of big,
big equipment out there, from fire trucks to to construction equipment and trucking companies. And,
and the one thing that always amazed me was we would set our truck up and we would have a
patrol car to the right side of the trailer and the the people they would
(18:35):
climb in the truck, sit in the seat, and I would ask them, look out the right side and what do you
see? And they'd look out the mirror, don't see anything. Lean forward a little bit and look out
there. Oh, there's a car there, right? That is what we don't see when you are
driving next to us on the right side. Yeah. So, you know, there's a lot of slogans out there, you know,
(18:58):
don't hang around trucks. And it's really it's really the truth. You know, it's, uh, uh, you know,
they, you know, motorists need to give room to, uh, to us truckers. Absolutely. And
that's one thing that this job has done. If nothing else, Tim, I can tell you that this job has
made a very respectful, very careful and very safe driver out of me. Whenever I'm around trucks, I've
(19:24):
I've learned to give them so much more space. I've learned not to hang out, especially in the hip
pocket. That's the worst place to be, right? But I don't know if I'm going to overtake a truck in in
on a freeway. I want to get past it. I want to get out 5 or 6 car links in front of it, get back over
to give that guy just all the room and all the respect. I'm flicking on my lights and letting
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them know they can come in, giving them plenty of room. Um, I obviously have a special respect for it
because of what I do. Um, but those, those types of events that you're talking about there really do
open people's eyes to how much different what truck drivers are dealing with out there on the
road really is. And I think it's awesome. I hope that, uh, you know, I almost feel like it should be
(20:07):
a mandatory part of getting your driver's license. You have to get up into into a truck and just see
what these drivers see. Uh, so you can understand a little better how to operate around them. Yeah. I
mean, it all falls back to defensive driving for every for every person. Uh, yesterday. Yeah. In
fact, yesterday we had our meet and greet, which we can talk go in later about that, but, uh, when I was
(20:30):
talking to drivers, uh, we were talking about motorcycles and, and, uh, some, some defensive
driving techniques, and it was sort of funny that we, we all, all three of us agreed that, uh, it
should be mandatory that everybody rides a motorcycle before they get a
(20:51):
regular driver's license so that they. Because when you're on a motorcycle, that will teach you
very much defensive driving because, uh, you know, you're, you're you're just a tiny little spot on
the road when you're on that motorcycle and your awareness really needs to improve. And, uh,
and so, yeah, it just sort of it was just sort of funny that all three of us at the same time were
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like, I think everybody should have to ride a motorcycle first before they get a license. Yeah.
Give you a real special respect for how vulnerable you really are out there on the road,
too. Because with that motorcycle, you don't have a metal cage surrounding you. And I think you start
to understand a little bit more like, hey, we're one bad decision away. One, one. Just a bit of
complacency away from a really bad accident. Maybe somebody's not going home. And that's when it
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really kind of becomes real. Right, right, right. And a good slogan to always use is expect the
unexpected. There you go. When you're driving, you know, you see that. You see that car coming up
to an intersection and they have a stop sign there. You have to be prepared that. What if they
don't stop? You know, you always have to have that in the back of your mind. So, uh, you know, defensive
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driving is is one of the most important things that we need to do. Uh, you know, in trucking and,
you know, when we're behind our, you know, our personal automobiles. Well said there, Tim. You know,
I've talked to a lot of drivers from, uh, from Bulk and Spur. Uh, just in the short time that this
podcast has been running. And one thing that I can tell is that they do take their safety very
(22:26):
seriously. Um, and I wonder from your perspective. Some drivers, uh, they here director of
safety, and they have kind of a mindset already. Maybe they've come from a different company where,
uh, that that guy was, was not the nicest person. Maybe they've come from a company where that guy
didn't do a very good job. But from your seat right now, what do you want the drivers of Bulk
(22:48):
and Spur to think about what they think? Tim Hamilton, Director of Safety. Well, I can tell you
the the first thing that that that I that comes to my mind and I appreciate is the,
uh, the, the work and dedication that the drivers do. Uh, and, and it starts
there, it goes to our terminal managers and it goes to the ownership of the company. I mean, they
(23:14):
really make my job a lot easier because because they, uh, they have bought into,
uh, uh, being successful by, you know, being safe. So, uh, you know. Like I said, uh,
I've been in companies where where safety sometimes is a little struggle. Uh, not here at
(23:35):
Bulk. I mean, it's, uh, you know, we have a good buy in and, uh, uh, really
appreciate what what everybody does. How much has the role changed from straight up
safety to, uh, a blend of safety and risk management over the years? Tim. Um, you hear a lot. A
lot of the guys I talk about are risk management. Guys. What's, uh. What what's it like for your role?
(24:00):
That's a that's a great, great question. So like I said, you know, let's just say the, the the
traditional role of a of a safety director. Uh, in the old days was, you know, we
we, we enforce the rules, you know, the DOT rules and hours of service, you know, auditing paper
logs. Uh, you know, we handled the accidents when they happened, uh, made sure the
(24:26):
driver's files and we were all compliant with that in case we had a had a DOT audit. Um,
so, I mean, the focus back then was really, hey, are we compliant? You know, are we going to, uh, pass a
DOT audit? That was that was the main focus back then. Now, you know, the new role, uh,
(24:48):
and we'll call it the the modern in the risk management world for, for safety is, uh,
we look how how do we prevent accidents before they happen? Right. Uh, you know, we we have plenty
of data that that we analyze. Uh, you know, we have to manage, uh,
(25:09):
insurance exposures in the claims that come along with that. What can we do to reduce,
you know, lawsuit risk? I mean, you know, everybody sees a billboard out there. Uh.
Have you been in an accident? Call me. Right, right. Yep. Yeah. So, uh, that's changed. And,
(25:29):
uh, you know, and now I think I think safety directors now need to
be able to, uh, have a little influence with with operations, uh,
with maintenance, uh, getting into the buying into the program a little bit more, so, you know. Now the
(25:51):
focus seems to be, you know, we're looking at where is our next big loss coming from and how do we
prevent that loss? Sure, sure. Nuclear verdicts have changed the trucking industry. Uh, especially in
in your realm there, Tim. The safety realm. And, um, I do think it's tragic. I know that there's a lot of
of, uh, predatory stuff that goes on out there. Predatory litigation, uh, litigation, maybe, uh,
(26:16):
litigation for the sake of it, rather than actually hoping that somebody is made whole here.
And trucking companies have to balance that with the with, you know, risk management safety. Those
two things kind of go hand in hand now. But I I've just seen it over the years. It seems like it's
become such a bigger part of the job. And there's one thing that I kind of want to break into here
(26:38):
off of that, Tim. And it's something that I know that you've got a special eye for, and that's the
technology that you're using these days to try to, uh, manage those risks like you talked about,
prevent an accident before it happens. And I wonder if you want to talk about some of the tech,
maybe the differences in tech from when you started to now and, and some of the things that
(26:59):
you guys are utilizing to help not only be safe, compliant, but also manage that risk.
Well, yeah, I mean, definitely telematics has come a long way over the years. Uh,
you know, the first thing that started, uh, you know, back in 2000 And 18, I
(27:20):
believe, was, you know, the mandatory electronic logging devices. Uh,
and the growth of technology to where we're sitting now with mitigation systems,
uh, critical event recorders, uh, having having the, you know, start in the
(27:40):
automobile industry where, where they had the little blind spot warnings on, you know,
everybody's got the little, little light that comes up on the mirror that tells you there's a
car next to you. Yeah. You know, the trucking industry has embraced that. Uh,
so there's and it's going to and the technology every year seems
(28:02):
like it improves, uh, especially with, with, with with the
advancement of AI and what's to come with AI. We're going to see a lot of a lot of changes.
Um, and I think I think that what I've seen is newer
(28:22):
drivers that are in this industry seem to embrace it a little bit more then, you know,
we'll call quote unquote, the old school drivers, you know, and I can say that I'm an old school
person. Uh, it took me a while, you know, years to, to embrace the technology. But I
think once, once we're using it, uh, I think a lot of, like I said, a lot of the old
(28:48):
school drivers, I think they feel like it's a it's a micromanagement tool, right? That that's
being used against them. And it's sort of like, hey, you know, this is I, I'm, I have years and years and
years of professional driver and, uh, you know, this little things beeping at me and telling me, you
know, I'm doing this wrong and but, you know, we all have bad habits. It's not that you're might not be,
(29:13):
you know, the the worst driver in the world. But, uh. You know, these little beeps and stuff just, uh,
show you. Hey, this is what you we need to improve on. Absolutely. Um, you know, I always find it funny
with critical event recorders, uh, cameras, whether they be in or outward facing in the across the
industry at whole. And this is not specific to bulk because I talked to a lot of drivers from a
(29:37):
lot of different companies, uh, every different walk of hauling that you can have, whether it be
tanker, flatbed, pneumatic, you name it. Uh, something that is very prevalent throughout is those
old school drivers, guys that have been around for 20, 30 years saying, I don't need this. You're not
going to make me any better by putting all these distracting beeps and everything. And this
(29:57):
camera's looking at me, and you guys are just wanting to catch me doing something wrong. I got a
story that was told to me the other day, Tim, about a guy who, late in his career, 30, 40 years behind
the wheel, working on retirement, uh, you know, pushed back against this camera that he had in
his in his truck for a long time. All of a sudden he gets a ticket for being on his cell phone. Well,
(30:18):
he says I was not on my cell phone. Well, the safety director at that place looked at the, uh,
looked at the footage. Sure enough, he was picking his nose and now you had to go to court and say,
hey, I was picking my nose and show the video. But that video saved his bacon, saved his his score,
saved, uh, some money off of, uh, that would have come off of his paycheck at the end of the month.
(30:38):
And I wonder if you've got any or if you've seen any scenarios like that where a guy was kind of
anti this safety technology until it either exonerated him or saved his bacon. Well, right. I
mean, you said it. Exoneration. I mean that that's if you can if people will buy
into that this technology will exonerate you from a he said she said
(31:04):
moment. And uh, you know, we, we, we I guess we could talk about a
case that we had, uh, years. Years ago, where we had a driver
that, um, uh, was making a right hand turn at a at a light. He looked both
(31:24):
ways, looked to the left, looked to the right, looked back to the left, and was making the turn.
And as he was in the intersection, a, uh, a person in a motorized
scooter came into the intersection from the right side and struck the steer tire of our truck
and, uh, you know, fell to the ground. And naturally, you know, our, you know, the the police arrived
(31:49):
and, you know, they they sighted our driver for, for, you know, for basically striking a pedestrian in a
crosswalk zone, and, you know, a lot of things and, and, you know, we were sort of a little freaked out
about it here, but and, but once we, we downloaded the, uh, video and analyzed it, we looked
that our driver did everything right. He was he was legally, in the crosswalk during the right
(32:14):
hand turn and and the the person in the motorized uh, chair, uh,
struck the side of our of our truck. Mhm. And uh, so that changed the whole narrative of what actually
happened. And uh, and this driver, uh, will swear up and down to
(32:34):
everybody he talks to every time we talk. He says that that old camera saved my job, right?
It did. And it saved us, you know, from from a potential disastrous lawsuit,
uh, because of that. So, you know, it's a it's really a great tool. And again, we
(32:55):
use the word exoneration. Absolutely. You know, it's we don't think about it from this side
of the coin very often. But if you put yourself in that police officer's shoes, whether he was a good
cop, bad cop, indifferent, you show up to this scene not having seen what's going on, and you get two
different stories, one from the driver of the truck, one from the guy who just got what he says
(33:19):
is hit by the truck. Um, you I feel like anybody, any one of us is going to sort of, uh,
look at the person in the motorized scooter on the ground and think that they're probably the
ones that were, uh, victimized here in some way, shape or form. And the driver doesn't stand a
chance of being able to talk his way out of that. But this all this footage, all this proof, this is
(33:43):
in and of itself, exoneration. And I love hearing a story like that, because, listen, you don't want
anybody to be out there in traffic getting hurt. It doesn't matter whether you're a pedestrian, a
four Wheeler on a motorcycle or our drivers. We want everybody to be home safe. Um, but without
this, uh, these critical event recorders. Yeah. What does he does he possibly lose his job after that
(34:05):
incident? Yeah, possibly. I mean, you know, of course you got to look at, uh, you know, down the road
if if you seriously injure somebody like that for the criminal charges, even. Exactly. So. Exactly. You
know, that's, uh. Uh, like I said, I know, you know, a lot of people, they don't embrace the technology,
but, uh, it's really there to help all of us. Would you. Do you have kind of a canned response that
(34:31):
you give to drivers that that feel like it's intrusive or push back on it a little bit? Tim,
something that you tell them that really has won people over before. Um, other than just using the
term exoneration, or do you just show them these stories and say, hey, look, we I can show you this.
The proof's in the pudding. Uh, all of that, all the above. I mean, I've done I've done all that, um, you
(34:52):
know, talking, talking to guys sometimes. Exoneration, you know, uh, clicks a light bulb on
them and they realize that some of them, you know, you might have to push a little further, say, hey,
you know, let's take a look at this. And and then when they see it, you know, they have a different
perspective of it. So, uh, you know, it's like I said, we have great buy in at bulk and spur on this,
(35:12):
I think. I think, uh, all of our drivers realize, uh, the, the stories, you
know, from, from in the trucking industry of things that have happened not so positive for drivers
that that these, uh, this technology is actually helping them, uh, with their career,
uh, you know, saving their job, saving lives. So, you know, that's the most important thing. Yeah. And I
(35:39):
think everybody would agree if I, if I were to again, sample random drivers and say, if I could
make you X amount more safe, would you consider that making you a better driver? I think every one
of them would say yes, because again, we've talked to them. We hear how seriously they take safety on
this podcast. And um, I just think it's cool to to kind of develop that culture of safety and have
(36:02):
people buy into it because, um, we're not, as we said, off the top. We're not very far away from
when safety wasn't the culture in trucking, okay? You don't have to go back that far. Uh, you know, 20,
30, 40 years ago, it wasn't like it is today. And I think that distinction is important. Um,
there was something here, Tim, that we talked about, uh, way back when I was there in Columbus meeting
(36:25):
you. That was really interesting to me. And it has to do with drivers and getting their, uh, med cards.
Um, can you talk a little bit about the inconsistencies you've seen across the years and
the way that drivers get their med cards? There were some things that you talked about with sleep
study that I thought was really interesting. Uh, just talk to me a little bit about med cards in
(36:47):
the industry oversight there. Yeah. Um, so, you know, one thing that
that, uh, we like to do is, is when we bring a driver in, we want to make
sure that that driver in that location is getting a, a
(37:08):
a a fair diagnosis of their medical condition to receive a medical card. So,
uh, you know, at each one of our facilities, we have a vetted locations, uh, where, where a DOT
doctor performs the, uh, the, uh, DOT physical and, uh.
(37:29):
You know, we have where some drivers have had, you know, the doctors have found some, uh, some
issues and maybe only issued them a three month card. And, you know, they, uh, uh, got that corrected
and then was able to achieve a one year card. Uh, other other people that come in that's been
(37:50):
say they've been driving for ten years. They go to a, uh, you know, one of our vetted facilities,
and they realize that, uh, they need to have a sleep apnea, test
done. And lo and behold, they find out they have sleep apnea. And we've had drivers
(38:10):
that have, uh, uh, been through the program like that. They, they got on a CPAP
and they have, uh, expressed they have expressed, uh, to
us that they, uh, their lifestyle has improved a lot, a lot from that. Uh, so,
(38:31):
you know, they may have gone another ten years and, and not really realizing that they had, uh,
obstructive sleep disorder and, uh, you know, that that that will, you know, the studies
will show that that will harm your lifestyle, you know, over the years. So, uh, uh,
it's nice when we can, you know, we can we can help people out like that, uh, you know, to get on a
(38:57):
healthy path. And what was the you mentioned vetted a few times there? Tim, I wonder,
can you talk to me about what you told me about the the vetting these doctors and why you were
vetting them and maybe, uh, trouble that you've had in the past. If drivers are going to see somebody
that is not vetted, is that something we can get into today? Yeah. I mean, you know, my experience,
(39:22):
uh, over the years, uh, I have seen some drivers, uh,
receive, uh, come in and they, they would have a two year medical card and maybe it was issued
by a chiropractor. And, uh. That doesn't seem like the guy that's
(39:42):
qualified to make that distinction, Tim. Well, you know, when when they when when Fmcsa went to,
uh, the the medical certification process like that, uh, my understanding was that they were
sort of concerned that there was not going to be a large participation of medical doctors,
(40:03):
physician assistants that were going to sign up for it because there was a minimal fee that they
have to pay like every five years, fill out some paperwork and, um, uh, so
they, they, they opened it up to the chiropractic industry to perform medical exams.
Mhm. And you know, as we know, I, you know, I'm not a doctor, but I don't believe most
(40:27):
chiropractors went to medical school to learn, you know, heart health and brain health. And you know
they're more bone crackers I guess. So uh, so, you know, we would have we would have drivers that
would, would have a two year card and, uh, from a chiropractor, uh, they would go to one of
(40:47):
our vetted facilities to do a DOT physical before they start with us. And our doctor would find
that, you know, they might have high blood pressure, Uh, you know, a little hypertension, something that
needed to be addressed to make them make them healthier. So, um, and, and overall, you
(41:08):
know, we're not the only company that that, you know, does this. There's a lot of, a lot of trucking
companies will require certain certain qualifications, uh,
on DOT physicals. The studies have shown that, you know, healthier
drivers reduce, uh, reduce insurance, you know, health insurance costs, premiums. So, uh, you
(41:34):
know, it's like I said, that's bottom line. That's what we want. We want we want the healthiest
safety safe, safest drivers that we can find. Absolutely. And keep them going to those doctors
that you know you can trust is is one way to keep that, uh, that flow of good, healthy drivers coming
in. Um, and, and I love to hear that you guys are, are paying attention to it, Tim. Because we talked
(41:56):
about, uh, you know, predatory lawsuits. There's predatory towing in this industry. There's pretty
much, uh, somebody that's trying to get over on somebody else in almost every aspect of the
trucking industry. And even though you wouldn't want to see it permeate the medical side of
things, uh, it's sort of permeated the medical side of things a little bit. And you guys are just
covering your bases to make sure that you get the best possible guys you can get in there. And, and I
(42:20):
think you're doing a good job of it. It seems, uh, based on our conversations, uh, that you're pretty
happy with the way things are going in that realm right now. Right? Right. And, you know, if, uh, if if a
driver, uh, had a medical problem and a company hired that driver, and
that driver had a medical issue, uh, you know, scope of employment, and something happened.
(42:46):
No one's going to sue the doctor that that issued the medical card. Yep. Right. That guy's gets out of
it scot free. Exactly, exactly. So you know, we we we want to, you know, go beyond
compliance to say. And we want to make sure that, you know, like I said, you know, we're protecting
we're protecting the company and we're protecting the driver. You know, we're protecting, you know, the
(43:11):
general public out there. Make sure that we have safe, healthy drivers. And it comes through in
every conversation I have with drivers. Again, it comes through. And I think that goes back to sort
of a culture of safety. I mentioned that earlier and you mentioned something earlier that is right
down the middle with that, Tim. And that's the meet and greets. I think this is so cool. Something that,
(43:32):
uh, how long have you been holding meet and greets for? Well, I'll tell you how how it sort of evolved,
uh, before Covid started. Uh, we used to do traditional orientation like
every company does. Before you hire a driver, you know, you bring them into the office and, and do
your one day, two day, three day orientation, whatever that might be, and you throw a lot of a
(43:57):
lot of information to a driver, and you're sort of expecting them to retain
all of that, and they haven't even set foot in your equipment yet. They haven't really key. And,
uh, so when, when, when Covid hit and we couldn't bring new drivers into the office for orientation,
we, we started doing a lot of our stuff online. Uh, which, you know,
(44:24):
that, you know, we that worked well, you know, uh, the process was, was, uh, smooth on that,
but we started to see, you know, the one thing we liked about having the orientation in person
was they could come in and meet everybody. They could meet Brian and Andrea and Brad, payroll,
(44:44):
uh, you know, operations and, uh, you know, got a got a got a sense of that with them. But when we had
to go online, We sort of lost some of that connection with the drivers. Sure. And, uh,
there was some concern of, you know, well, maybe we might be seeing a little, little higher turnover
(45:04):
than we than we were in the past. And, uh, uh, I, you know, I made a suggestion to, uh,
Andrea and she was like, yeah, let's do it. I said, well, why don't we still do the online,
uh, process of orientation, you know, the paperwork and all of that. And, uh, let's get
(45:25):
them started with a trainer and possibly one week, two
weeks, you know, that they're in their training. Or perhaps when they finally just start out on their
own, we bring them in to the office here. Uh, a small little group. And like I said, I called a
meet and greet, and we go over what they have experienced so far
(45:51):
in those two, three weeks, whatever it might be. Uh, you know, now you've actually you've done you
you've started the job, you know, said before you, you go to a typical old fashioned orientation and
they throw the stuff at you and hand you the key, and you're on your own, and you have all kinds of
questions and, you know, hard to get answered. So now we have a program to where, uh, uh,
(46:16):
after after a couple of weeks, you know, we bring the people in and they've experienced the job a
little bit. And now they they they seem to have, you know, more questions about about the company,
about what we're doing. What I love about this podcast is that that is part of the meet and
greet, uh, episode one, where where you talk, you know, about how the company started and stuff.
(46:41):
Uh, you know, I haven't I haven't listened to that. And, uh, uh, so it's, uh, it's
definitely over. I think we've been doing it now for a little over two years, and we've definitely
seen, um, it's helped with retention. I bet coming in with wet feet and being able to
(47:01):
ask these questions from a standpoint of experience, rather than trying to dream up what
questions you're going to have after you get the experience. That whole thing just makes sense to
me. It feels like you get a lot more, uh, substance after being out there and experiencing it for a
couple weeks. Tim. Yeah. Yeah, definitely. Like I said, it it it it has helped. Uh, you know, we see in the
(47:24):
numbers. So, you know, we're always glad to do anything we can to improve.
Uh, uh, the driver experience. Well, I can tell you as, uh, as a broadcaster like myself, a
podcast host. It's very flattering to hear that you, the director of safety for such a safe
company that really has a culture of safety, wants to turn people to our podcast to listen to and
(47:49):
kind of help out with the meet and greets. Tim, I will tell you this right now, my friend, I am a
tool in your toolkit and you deploy me as you need to because I think that's one thing that
this podcast can be very effective, uh, in and that is just kind of moving this culture of, of safety
forward and, and letting everybody know that, uh, it's, it's a really big part of the job. And you
(48:11):
got to know that at the outset. You can't figure that out later on. Right, right, right. And and, you
know, the the thing I like, you know, about the, the podcast that where we can outreach, you know, to to
more drivers is hey you know we're we're, we're we're a great company. We're a safe company. And
(48:31):
you need to come to work here at Bulk and Spur. Yeah. And and the drivers are saying it, man. They don't
they don't pull any punches when they come talk to me. And I love that. Um, you know, there's one
kind of fun one that I want to ask you here. Uh, we talked a little bit when we were in Columbus
about autonomous driving and sort of kind of had some some laughs back and forth about that. Uh, a
(48:54):
very specific question for you in your position. What part of trucking do you think never
goes away Tim, regardless of the technological, uh, improvements and advancements? What part of
trucking is going to stay the same forever? Well, in any type of a specialized carrier, like.
(49:15):
Like what we do, uh, because it's hands on. Uh, you're, you know, there are certain
aspects of the trucking industry, and they're doing it now where with the autonomous truck,
where, you know, they're driving from point the computer's driving the truck from point A to
point B. Uh, you know, that would be fine. We could have somebody drive our a computer, drive our
(49:37):
truck from point A to point B, but who's going to unload the trailer? Who's you know, who's going to
be experienced to do that? Who's going to get it? Who's going to get it? You know. Unloaded safely.
Who's going to get it unloaded properly? So that part of, uh, of that, you know, autonomous
world will probably not happen. I mean, we can say the same thing with, uh, uh, fuel companies.
(50:01):
Uh, hazardous material hauling. I don't think we really want to have, you know, have computers. Uh,
the autonomous side, you know, delivering our fuel. Uh, again, you know, how are they going to how is
the the computer going to, uh, put the fuel from the from the tanker into the, uh,
into the. Well, so. Yeah, absolutely. And we have a little bit of experience with that today, Tim. We
(50:26):
couldn't get the microphones to work correctly when we hopped into this recording. So if they can't
handle that, uh, are they really going to be able to handle, uh, hazardous materials, you know, uh,
putting the wrong, the wrong product into the wrong container? Something like that costs
hundreds of thousands, if not millions of dollars over time. And if those computers are making those
(50:47):
mistakes, man, shut them down and put a warm body back there behind it. That's what I say. Right,
right. And, you know, like I said, I, uh, uh, you know, I think, uh, autonomous,
whether it's in automobile or trucking, is so far down the road. I mean, there's just so many bugs
that need to be worked out that, uh, uh, we probably won't be talking about it on one of
(51:13):
our podcasts. Amen to. That. Down the road. Well, if you are, if we are talking about it on a podcast,
you're probably listening to a recording of me at that point in time because I've said so many
words. I'm sure there's a there's a computer version of me out there somewhere that's learning.
But like you said, way down the road and not something that we want to concern ourselves with
(51:33):
right now. Uh, Tim, this has been awesome. I really appreciate it. Lots of great information here. Um,
you can tell that you're really dedicated to the job, the safety aspect, the risk management aspect,
the meet and greets, getting some face to face interaction with the drivers and really trying to
help them solve the problems that they're seeing out there on the road. Um, it really does speak to
(51:55):
just a overall culture of safety at Bulk and Spur, and I've always been very impressed by it
since the day that I met you guys. It permeates every aspect of the business, from my fly on the
wall perspective. Um, I want to give you a chance to talk about anything that we might have left on
the table here. It's kind of been, uh, whiz bang here. I've been really throwing them at you quick.
(52:15):
But I know you brought a lot of notes, Tim. And and while we still have a little bit of time at the
end of the interview here, is there anything that you want to cover that I didn't get to? Well, you
know, Marcus, as I said, you know, the one thing that I, uh, a slogan, you know, we all have slogans we see
we have in life and and we might see. But the one message that I believe in and I
(52:38):
believe, I believe everybody should be. To believe in is complacency is the enemy of
safety. That's a good one. That's a really good one. I've lived by that. Uh, you know, all through my
career. Um, and, you know, if you can get people to buy in that, that
(52:58):
when we just, you know, we always have to think, you know, there's the slogans out there. You know, A-b-c
always be careful. But I think it's it's when, when when we're doing a job, we always have
to think about doing it safely. Absolutely. Whatever we're doing. So, uh, if and
when we, we lose focus of that, that's when bad things can happen. And
(53:24):
you kind of have to train those habits. Uh, very. Um, I guess I would say intently, you have to have
intent when it comes to training those habits to keep yourself from being complacent, because when
you think that you're really good at a job, when you've been doing it for 30 years, and it seems
like old hat to you, that's when complacency can come in and and do the most damage, isn't it? Tim.
(53:46):
Oh, yeah. I mean, Marcus, I learn every day. And, you know, I never stopped learning. I, you know,
about this industry. You know, I, I attend, uh, uh, locally here. Ohio Trucking Association
meetings. Uh, we have our insurance captive group. We have, uh, risk management workshops that
(54:06):
I go to, uh, safety councils here at our Union County. Uh,
so the, you know, the fact that, you know, I'm, I'm constantly, uh,
networking with different safety people and sharing different ideas. You know, you learn, you
learn more. Do you feel like the safety and risk management side of things has become more
(54:32):
collaborative over, uh, the, the recent years? Uh, Tim, is this has it always been something where you
guys are coming together and collaborating in these areas, or is this something that's more of a
of a new thing where you guys think, hey, we can share ideas and still compete in this market? Yeah,
I mean, yeah, I think, uh, you know, let's say 30 years ago, uh, you know, our, you know, we had
(54:55):
competitors were where were our, our other trucking, uh, people. But now,
uh, I think all the trucking people, the industry has gotten together and most of our, most of our,
uh, uh, competition is, uh, not exposing ourselves to one of those big lawsuits.
(55:16):
Yep. And, uh, whatever. So, you know, it's a joint effort with everybody. You know what? What can
we do to to make ourselves safer so that we don't have, uh, you know, that next, uh, uh,
nuclear verdict. 100%. Tim Hamilton, Director of Safety for Bulk and Spur. Final
(55:37):
thoughts for me today, Tim, before we let you get back to it, this has been a great interview. I know
the drive. I'm going to hear from drivers about this one. They they're they're going to have
enjoyed it and learn something for sure. Uh, what can you leave us with today before I let you get
back to your of your very busy job? Yeah, well, like what I started with, uh, you know, I appreciate,
(55:57):
uh, the dedication and the hard work that our drivers put in. It makes my job easier. Our our
terminal management team, uh, what they what they do to, uh, you know, I I'm, I'm just
I'm just sort of like the, like the the orchestra director of the band, you know, I they really
do the, the groundwork. I say, hey, this is what we need to do. You know, they, they, they get it done. So,
(56:24):
uh, uh, you know, and thank to the, the DeWolf family, uh, awesome family to
to to work for, uh, I told Brian, uh, when I got hired in ten years
ago, I said, unfortunately, I can only give you 20 years, and then I'm out of here. I'll be retiring
(56:44):
then. But, uh, you know, I, I look back and I've told a lot of people this, uh, you know, this is a
company I wish I would have been at, you know, started 20, 25 years ago. Uh, really, really great
company and really want, uh, more and more people here and. Absolutely. Enjoy what?
Enjoy what we have here. Boy. Bang that drum. Tim. They don't understand how good it is out there if
(57:10):
they're not working for you guys yet. So, uh, I greatly appreciate the time here today and also
the dedication to safety that you bring. Uh, I have a feeling this won't be the last time we talk to
you here on this podcast. Tim, if you'll come back again, I want you. Because, like I said, I feel like
there's so much depth to talking to somebody that does the job that you do. And I could even argue
(57:32):
that we've only just scratched the surface here today, but great stuff and please come back and
join us again here on Always Pneumatic, Never Static whenever you feel the urge. Okay. Yeah. Thank
you. Marcus.
Man. Hats off to Tim Hamilton, our Director of Safety here at Bulk and Spur. I will tell you one
(57:58):
thing right now, I would actually take my hat off if I wasn't wearing headphones and had a crop
circle of a bald spot on the back of my head that I don't want to show anybody. Um, but hats off. What
a great interview there. Uh, so much substance. As I said, off the top, you can really sink your teeth
into the things that Tim was talking about. And and also, you can hear the passion and the
(58:20):
dedication for the job and the company come through. Um, I told you, safety directors are some
of my favorite people to have on the podcast. There's a lot and I, I mentioned it towards the
end of that interview. We probably only scratched the surface, Tim told me after we got off the mic.
He said, I've got pages and pages of notes that we didn't even get to. There you go. There's another
(58:42):
bit of dedication from Tim. Now, his job is not to come on and do a podcast with me, but he treated
it like his job and he had some awesome stuff to bring us there. And we'll get even more out of him
the next time that we have him on the show. Can't wait for that. We talked about off the air,
possibly bringing in a driver to join Tim next time, I love it. Look, safety is the name of the
(59:05):
game here, and we will dedicate as much time on this podcast to it as need be. And I'm not the
arbiter of that. If I am told by Brian or Brad or Andrea or Tim or anybody
else for that matter, any of the terminal managers come to me and say, hey, let's, let's talk about
this thing that has to do with safety. It goes right to the top of my priority list. And my first
(59:29):
order of business is to get in touch with with Brad and Andrea and Brian and say, hey, what do you
guys think about this? Can we turn it into an episode? Because I know how important safety is. I
know it not only in the trucking industry. I can tell by the conversations we've had here on this
podcast what safety really means to all of you at Bulk and Spur. And I love it. And, you know,
(59:51):
sometimes conversations like this don't come with a lot of fireworks. Um, there's not a lot of
punchlines. There's no big crazy twists that you're waiting for. But if you're paying attention
to this conversation so much, so much there so much. What Tim laid out today is
something every driver, no matter where you're at in your career, has to understand. The job has
(01:00:15):
changed from where it was in the 90s, in the 80s, in the 70s, even in the early 2000. Safety
isn't just about following the rules anymore. It's about thinking ahead. It's about seeing the risk
before it shows up and doing everything you can to mitigate said risk. And yeah, sometimes that
means embracing things like new technology that maybe we're not the most comfortable with. Um, the
(01:00:40):
systems, the oversight that comes in. But hey, you heard Tim say it off the top of that interview.
You're working in one of the most, uh, arguably one of the most overregulated
industries that we have in our United States economy. There's an argument to be made that
there's a reason for that, and a very good one. There's an argument to be made that there is so
(01:01:02):
much red tape that we can't find our way out of the maze, and that's okay, too. But if there's one
thing that came through loud and clear today, it's this. These tools aren't
here to catch you. They're not here to micromanage you. These tools, these tech, the safety, the the
compliance stuff that we do, the risk mitigation, all of it is here to protect you from
(01:01:28):
bad situations, bad assumptions, and sometimes from losing everything over something that wasn't even
your fault. I thought that story that Tim told was very poignant. Um, you got a motorized scooter who
crashes into the side of a truck as the truck is operating legally within the lane of traffic,
and a cop shows up and cites the truck driver. Why? Well, because it's really hard to say that a
(01:01:52):
motorized scooter would have been at fault in an accident with a semi truck. But guess what? That's
why we have the tech. Exoneration is the name of the game. And don't you forget it neither
Bubba. At the end of the day, that's what it's all about. Getting the job done, getting it done the
right way and making sure everybody drivers, families, everyone out there on the road
(01:02:18):
gets home. Tim did such a great job today. I can't tell you how much I appreciate the time
that Tim gave us. That's a big job, okay? The the director of safety. No small nut to crack. And the
fact that we got 45 plus minutes out of Tim today of his very valuable time should mean something
(01:02:38):
to you. He's dedicated to it. He knows that you guys are listening to this podcast, and you just
got to hear it right from his mouth, like you do at the meet and greets. Very, very great episode
today. Can't thank Tim enough. And for everybody listening. We'll catch you next time on Always
Pneumatic, Never Static. Next week, Wednesday, 5 a.m. local time. Be safe out there, drivers. That's the
(01:03:01):
name of the game. And that's all she blows for today's episode of Always
Pneumatic, Never Static. Your number one and probably only Pneumatic Trucking podcast, brought
to you by Bulk Transit. Thanks for rolling with us today. Till next time, stay safe. Keep those lines
clear and keep it pumping.