September 11, 2025 • 18 mins
Chairside manner goes deeper than smiles and small talk. It shapes trust, culture, and the way patients remember your practice. In this unfiltered conversation, Jen and Savanah explore how to manage attitude, energy, and communication across the entire team.
They share practical tips on separating personal stress from professional interactions, guiding “cold” providers toward warmth, supporting admin teams under pressure, and using self-reflection as a tool for leadership growth.
Real talk, real laughs, and real strategies for managing chairside manner.
Special thanks to our recording partner Chris "The Wizard" Stone of Rock Solid Media!
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Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Chris Stone (00:00):
All right.
It's the Chairside Wizards in 3, 2, 1.
Jen Steadman (00:07):
Back in 10 is a podcast for dental leaders who do it all
and need 10 minutes to themselves.
Savanah Carlson (00:12):
It's about real conversations, not curated ones, the
kind that happen off the clock behindclosed doors, and between the chaos of
running a practice and running life.
Jen Steadman (00:22):
Hosted by Savannah Carlson and Jen Stedman, two women who've led,
learned, and laughed through it all.
Savanah Carlson (00:29):
This show brings honest stories, leadership truths, and
the occasional sassy take on what itreally means to lead in dentistry today,
Jen Steadman (00:36):
because sometimes the best leadership happens when
you step away for 10 minutes.
Savanah Carlson (00:42):
This is back in 10.
Jen Steadman (00:48):
Hey everyone.
Welcome back to back in 10.
I am Jen,
Savanah Carlson (00:55):
and I'm Savannah.
Jen Steadman (00:57):
So what we're gonna talk about today is our chair side manner.
So whether that's our clinical team, ouradmin team, what that looks like, we can
even, we'll have to see time-wise, right?
But even.
How as a leader we can talk to ourteam about their chairside manner.
I think that would be kind of cool too,
Savanah Carlson (01:17):
is your attitude
in check.
Jen Steadman (01:20):
Oh, yeah.
Yeah.
So I heard some things a few yearsago that really stuck with me
in that you really like when youwalk through the threshold to that
office, you have to leave everything.
That happened.
Personal life, even professional life.
Like leave it, leave it atthe door, leave it away.
Um, you can't bring that with you.
(01:41):
And that's hard to do sometimes, right?
But that affects how we act.
It affects our tone, it affects how wecommunicate, uh, our prickliness I'll say.
So it's important that you evenhave someone on your team that
you can be, have like a, a buddy.
Right.
A little buddy system that I couldgo Savannah, I am, I'm having a
(02:06):
day, it's snow Globe Day today.
I cannot see through the blizzard thatis happening outside of this office.
And then Savannah knows that she's,she's gonna be there a little bit
to support me today and then I'lldo that for her when she needs it.
Right.
Um, side note, we do thatfor each other anyways.
Yeah, like that's like us literally
(02:27):
every day, Jen.
Yeah.
But wait, I know it was funny.
It was last night Jen and I wereon, I mean, we were on FaceTime.
This was like the third timeyesterday that this happened,
and her husband walks in.
Oh no.
This was the first time we were, we hadnot talked on the phone, but this is the
(02:49):
first FaceTime and her husband walks in.
She goes, I haven't seen, this is thefirst time I've seen Savannah all day.
And he's like, that's shocking.
Yep, yep.
Find your person.
Yeah.
You just, you just have to, right.
And I, you were like, other than, otherthan Dom, you were the last person I
talked to before I went to bed last night.
You know, you just.
But like, it's important to have someoneon your team that you can go to and just
(03:12):
say like, oh, I'm having, I'm having aday that they can help to support you
because you can't always be your best ifyou have all these other things going on.
So it's important just to.
Be able to have someone, and it doesn'tmean you need to go into details, do
not unload on that person because thenthey're gonna, might be in a bad mood,
but just be there to support, right?
(03:34):
So that way when you are chairsideor a patient's in front of you, that
you have a positive tone, that youare not short or snippy with them,
um, or rude or anything like that.
And look, I know Savannah, I toldyou this before, there was an office
that I worked at very briefly.
(03:55):
Two days.
And two days was too long.
Savanah Carlson (03:59):
Tell the world, Jen, just tell them what their slogan was.
Jen Steadman (04:03):
We cater to cowards
Savanah Carlson (04:05):
effing bananas.
That is so wild.
Jen Steadman (04:10):
That's not one, that's not a good first impression.
Right?
And essentially that means all of yourpatients that are gonna come to you
are going to have a. Possible formof dental anxiety or haven't had good
experiences in the past, or a complex.
Yeah, it's just, it's not attracting theright, the right clientele, I'll say.
(04:34):
And that's really difficult foryour team to always be on like that.
Essentially.
They're not just a clinician,they're a therapist, and that's
where it gets really challenging.
Because you want them to have thatgood bedside mirror, but there's
only so much that someone can take.
Everyone they had a reason to do it.
(04:56):
I'll say, right.
Clearly they had a reason, but it'simportant that you understand what.
Your slogans are what they mean foryou, what they mean for your patients.
Um, but how that can affectyour chairside manner.
Right.
And who you need to be for thosepatients when they're in the office.
So, you know, I'll, I'll go with that.
(05:18):
But I think Savannah, one of thethings that I, as a, as a clinician,
as an assistant and hygienist thatI always made sure that I did, was.
Know who my patients were.
So when we're talking about chairsidemanner, obviously we're not putting this
directly into the patient ledger, right?
But the patient's notes asection that is not their ledger.
(05:40):
You can write things in there about,you know, what their last vacation
was, or if their grandchild is,you know, graduating or there's
a wedding or something like that.
Something that you can remember them too.
That definitely helps withyour chairside manner and.
That patient's like, oh mygosh, you remembered that.
I didn't remember that.
(06:01):
My notes reminded me.
I remember patients would be, theirattitudes would change when I talked to
them about things that we talked aboutin the past, and it made them happy.
Right.
Or I would put something in there.
Do not talk about X, Y, Z.
Yep.
(06:22):
I want them to have a good experience andI also want to be professional and have,
you know, have a good rapport with them.
Savanah Carlson (06:29):
It's also great to have a check-in with your doctor too.
Um, uh, and when I say that Iwould go directly to the doctor and
ask for feedback on team members'cause they're sitting chairside
with these team members all day.
Um, that would give me the opportunityto have conversations with.
(06:51):
The team regarding their chairside manner.
Uh, so I thought thatwas very important to do.
And then when you have a doctorwho is just cold as ice, that
is the hardest conversation tohave as a practice administrator.
(07:14):
How do you warm up your doc so theydon't come off as cruel and calculating
side, uh, give them a shot of whiskey.
Give him a shot at ask.
Don't do that.
We can't have any drunk clinicians.
That's lawsuits.
(07:34):
No.
That I didn't take any laughing
Jen Steadman (07:36):
gas or anything like that.
No, do not.
You are never to be underthe influence of anything.
While you are caring patients, caringfor patients, you can be under the
influence of joy and happiness.
Have those emotions at thecontrol, but do not have any.
Yes, you can be frustrated.
(07:57):
Um, it's really difficult and I thinkwhen you have a clinician that is
cold and is not warm and inviting, youneed to find out what makes them warm.
And it's difficult to do, notphysically, like, not in their gut.
I mean like what emotionally, whatmakes them happy, what makes them
(08:22):
joyful, and figure out what that is.
And sometimes.
You need to like get out of the officeand go to lunch and have a conversation
with them outside of that space.
They might have always been that wayin the office, but are completely
different out of the office.
I've seen that before too.
And that's an easier conversation tohave 'cause you're like, dude, you are
(08:42):
really fun to be around, but when I'min the office, I don't wanna be around
you and the patients don't either.
Right?
So it's, it's an easierconversation when you do that, but.
I've, I've had some providers thatI've had to sit down and talk to them
about their demeanor and ask themlike, how would you want your mom or
(09:06):
your sibling or your children to betreated when they're in the situation?
Especially if a patient is anxious,that's when you can't be cold.
You need to be overly.
Chris Stone (09:18):
Warm
Jen Steadman (09:18):
and supportive and there to help them.
So it's just, again, everything'sa conversation, but bring
it back to your core values.
And if it doesn't work, thenmaybe they're on the wrong bus.
You know, it's, you need to bringeverything back to why you're
there and what your missionis, and what your values are.
And if it's not in alignment, that's okay.
Now, if it's the, ifit's the owner dentist,
Savanah Carlson (09:42):
well we have another conversation that needs to be had.
Or you have a conversationwhere you hit the road, Jack.
Jen Steadman (09:50):
Yeah.
Like an internal conversation with, yeah.
Is this, is this reallywhat I signed on for?
Savanah Carlson (09:56):
No.
No.
So use your tools that you have in yourtool, your communication toolbox to
have these conversations with your team,with your doctor, even with yourself.
You gotta reflect on yourself, especiallyif you are in that conference room
for four hours straight, talking about$50,000 treatment plans, $120,000
(10:24):
treatment plans, four on x, ortho thewhole kit and caboodle by number four.
You're gonna be tired.
You might be a little cranky yourself, sothere needs to be a good amount, a healthy
amount of self-reflection when it comesto your own chairside manner as well.
(10:45):
And for your admin team,
they're on the phone quite a bitduring the day answering some tough
questions, mainly about insurance.
Uh, I would say 80% of the calls that Itook while I was a patient coordinator.
Was about, is my insurance gonna cover it?
(11:06):
When you get asked that 80 timesin one day, you can feel your
patients really getting thin.
So take that break that you need, take10, listen to back in 10 for some comedy
and some reminders on you got this,you are good chairside and can have.
(11:27):
Pleasant positive conversationseven when faced with negativity.
Jen Steadman (11:32):
Mm-hmm.
Yeah.
And if you find that you're gettingasked the same questions all the time,
is there something else that you cando to help to alleviate some of those?
So maybe it's a conversationwhen they're in the office.
Maybe it's, you need to send them someinformation or more education, just
patient education about their insurance.
Make a pamphlet that you can giveto them that, and it's not gonna be
(11:56):
specific for every single, um, you know,every single treatment, but it's good.
Just gonna give them someoverall understanding about
what insurance is, right?
That was the example that you used.
So just think about other ways that.
Can help you during the day sothat way you have more patience.
And I'll say, this is one thing that Ifound, like I felt like I ended up using
(12:22):
all of my patients during the day at work.
And when I came home I had very littlefor the people that deserved it the most.
And that's a really tough pill to swallow.
So sometimes it's not just you.
Sometimes it's.
Where you are.
Right?
So think about that too.
'cause it's important to makesure that you do have that bedside
(12:44):
manner and you do have that patiencefor patience for the patients.
Um, but you also need to go home at theend of the day and have that patience for
the people that you love and care about.
So yeah, just keep that in mind.
Keep that in mind.
And for me, I'll say I had tomake a change to make sure that
I had the patience for the onesthat I loved and cared about.
Savanah Carlson (13:04):
And that's okay too.
I, Jen, I feel this so hard.
I had to have a conversation with myex-husband, um, about after my workday.
It was, there was one pointwhen I was managing that, it was
just, oh, the stress was just.
(13:25):
Debilitating.
It was awful.
And I remember coming home andjust being a complete bitch.
I was just, I was awful.
I was awful.
So we decided that, you know, I wouldtake the drive home to decompress,
but for the first 15 minutes that Iwalked in the door, like I just needed,
I needed silence in my own space.
(13:48):
Not driving from A to B, butlike I, before I could even.
Talk to him.
I had to, you know, go use thebathroom, go my ch on, take off my
frigging bra at the end of the day,just gimme that 15 minutes that I need.
Yes.
And then I'm able to just let it go.
Sometimes we just need to havealso those, those conversations
(14:11):
with our families of like.
Mommy had a really long day.
Just give her five minutes,let her use the bathroom.
Yep.
And we're gonna have a greatdinner and we're gonna play
a board game after dinner.
Yeah.
Like something as simple asthat, and recognizing that you
need that time for yourself too.
Mm-hmm.
Yeah.
Mm-hmm.
Oh, we could go on about that.
(14:31):
Mm-hmm.
Because now it brings in a whole otherchallenge if you work from home, girl.
I know.
Well, I mean.
Yeah.
At least if I didn't wannawear it, I didn't have to.
So,
Jen Steadman (14:41):
you know, like it it.
There you go.
But it's amazing though because like youtalk about the stress and everything too.
It affects you not just mentally,but physically, like, yeah, me
personally, I gained a lot of weight.
I gained a lot of weight andI'm working to get that off.
Right.
I just.
I told Savannah and the wizard beforethis that I, I have lost a fair
(15:04):
amount of weight and just decidedto chop my hair off in celebration.
So hit it, girl.
It's important that you sit down and youtake the time to reflect on where you
are, who you are, and who you want to be.
And that goes with chairsidemanner that goes with life that
goes, we got really deep today.
Savanah Carlson (15:26):
Basically, if your chairside manner sucks, go take your bra
off for 10 minutes and you'll feel great.
Jen Steadman (15:34):
My girls know when, sorry, when my bra is off the door
between my side and my in-lawsside of our house, zoo is closed
and a discussion.
The door does not open untilthe girls have been uplifted.
Savanah Carlson (15:50):
Damn.
At this point in my life Idon't even give a poop anymore.
My slider is wide open withthe, the, it's wide open.
Anyone could walk.
I mean, not that anyone's gonnawalk through my yard 'cause
it's a massive private yard.
I don't, I mean, someone could walk byand at this point in life, I don't care.
I don't, yeah, I think it's a
Jen Steadman (16:08):
rando.
I don't really
Savanah Carlson (16:09):
care.
Jen Steadman (16:10):
But no, ask about the in-laws.
You wouldn't have walked around with.
No bra on with your in-lawsunder the same roof?
No.
I can't imagine.
Probably
Savanah Carlson (16:19):
not.
No.
Jen Steadman (16:19):
Yeah, see, it's just
Savanah Carlson (16:20):
different.
Jen Steadman (16:21):
It depends
Savanah Carlson (16:22):
how, I mean, I really liked my ex-husband's parents, so like.
They were so cool.
I loved them.
Like I still talk to themand I'm friendly with them.
I, yeah, I love them.
So, I mean, maybe I,
Jen Steadman (16:36):
I love my in-laws too, but you don't need to see me
with, with my girls a flopping.
I fed two babies with these boobies.
No thank you.
Savanah Carlson (16:44):
Do they sag night and load?
Do they wobble to and fro?
Chris Stone (16:49):
Wow.
Wow.
You know, and
Savanah Carlson (16:55):
like a continental, continental.
Chris Stone (16:58):
I'll tell you what, in tribute to to the late
Ozzy Osborne, we have gone offthe rails on the crazy train.
Jen Steadman (17:05):
And on that note, we are gonna clock out
for the day because we are.
Take our brass off.
Yep.
And, um, our bedside mannermight be questionable.
So,
Savanah Carlson (17:18):
hey, I'm okay with kooky crazy bedside manner
as, as long as you're happy.
Yeah.
And
Jen Steadman (17:29):
sounds good.
Well, everyone have a wonderful dayand we hope that, uh, you had a nice
little, uh, break with us today.
Go, go take care of yourself.
Savanah Carlson (17:42):
You know what I mean?
Speaker 5 (17:44):
Thanks for spending a few minutes with us on back in 10, if
something made you laugh, nod or feel alittle more human, share it with a friend
and make sure that you're subscribed.
You can also follow uson Instagram at Back in
Savanah Carlson (17:56):
10 Pod for more behind the scenes updates
Speaker 5 (17:59):
and probably a little chaos.
We're not here to have it all figured out.
We are just here to tell you the thingsthat we wish someone had told us.
And remind you that leadershipdoesn't have to be perfect,
Savanah Carlson (18:12):
just real.
Speaker 5 (18:14):
We'll be back in 10 in.
All right.
It's the Chairside Wizards in 3, 2, 1.
Jen Steadman (00:07):
Back in 10 is a podcast for dental leaders who do it all
and need 10 minutes to themselves.
Savanah Carlson (00:12):
It's about real conversations, not curated ones, the
kind that happen off the clock behindclosed doors, and between the chaos of
running a practice and running life.
Jen Steadman (00:22):
Hosted by Savannah Carlson and Jen Stedman, two women who've led,
learned, and laughed through it all.
Savanah Carlson (00:29):
This show brings honest stories, leadership truths, and
the occasional sassy take on what itreally means to lead in dentistry today,
Jen Steadman (00:36):
because sometimes the best leadership happens when
you step away for 10 minutes.
Savanah Carlson (00:42):
This is back in 10.
Jen Steadman (00:48):
Hey everyone.
Welcome back to back in 10.
I am Jen,
Savanah Carlson (00:55):
and I'm Savannah.
Jen Steadman (00:57):
So what we're gonna talk about today is our chair side manner.
So whether that's our clinical team, ouradmin team, what that looks like, we can
even, we'll have to see time-wise, right?
But even.
How as a leader we can talk to ourteam about their chairside manner.
I think that would be kind of cool too,
Savanah Carlson (01:17):
is your attitude
in check.
Jen Steadman (01:20):
Oh, yeah.
Yeah.
So I heard some things a few yearsago that really stuck with me
in that you really like when youwalk through the threshold to that
office, you have to leave everything.
That happened.
Personal life, even professional life.
Like leave it, leave it atthe door, leave it away.
Um, you can't bring that with you.
(01:41):
And that's hard to do sometimes, right?
But that affects how we act.
It affects our tone, it affects how wecommunicate, uh, our prickliness I'll say.
So it's important that you evenhave someone on your team that
you can be, have like a, a buddy.
Right.
A little buddy system that I couldgo Savannah, I am, I'm having a
(02:06):
day, it's snow Globe Day today.
I cannot see through the blizzard thatis happening outside of this office.
And then Savannah knows that she's,she's gonna be there a little bit
to support me today and then I'lldo that for her when she needs it.
Right.
Um, side note, we do thatfor each other anyways.
Yeah, like that's like us literally
(02:27):
every day, Jen.
Yeah.
But wait, I know it was funny.
It was last night Jen and I wereon, I mean, we were on FaceTime.
This was like the third timeyesterday that this happened,
and her husband walks in.
Oh no.
This was the first time we were, we hadnot talked on the phone, but this is the
(02:49):
first FaceTime and her husband walks in.
She goes, I haven't seen, this is thefirst time I've seen Savannah all day.
And he's like, that's shocking.
Yep, yep.
Find your person.
Yeah.
You just, you just have to, right.
And I, you were like, other than, otherthan Dom, you were the last person I
talked to before I went to bed last night.
You know, you just.
But like, it's important to have someoneon your team that you can go to and just
(03:12):
say like, oh, I'm having, I'm having aday that they can help to support you
because you can't always be your best ifyou have all these other things going on.
So it's important just to.
Be able to have someone, and it doesn'tmean you need to go into details, do
not unload on that person because thenthey're gonna, might be in a bad mood,
but just be there to support, right?
(03:34):
So that way when you are chairsideor a patient's in front of you, that
you have a positive tone, that youare not short or snippy with them,
um, or rude or anything like that.
And look, I know Savannah, I toldyou this before, there was an office
that I worked at very briefly.
(03:55):
Two days.
And two days was too long.
Savanah Carlson (03:59):
Tell the world, Jen, just tell them what their slogan was.
Jen Steadman (04:03):
We cater to cowards
Savanah Carlson (04:05):
effing bananas.
That is so wild.
Jen Steadman (04:10):
That's not one, that's not a good first impression.
Right?
And essentially that means all of yourpatients that are gonna come to you
are going to have a. Possible formof dental anxiety or haven't had good
experiences in the past, or a complex.
Yeah, it's just, it's not attracting theright, the right clientele, I'll say.
(04:34):
And that's really difficult foryour team to always be on like that.
Essentially.
They're not just a clinician,they're a therapist, and that's
where it gets really challenging.
Because you want them to have thatgood bedside mirror, but there's
only so much that someone can take.
Everyone they had a reason to do it.
(04:56):
I'll say, right.
Clearly they had a reason, but it'simportant that you understand what.
Your slogans are what they mean foryou, what they mean for your patients.
Um, but how that can affectyour chairside manner.
Right.
And who you need to be for thosepatients when they're in the office.
So, you know, I'll, I'll go with that.
(05:18):
But I think Savannah, one of thethings that I, as a, as a clinician,
as an assistant and hygienist thatI always made sure that I did, was.
Know who my patients were.
So when we're talking about chairsidemanner, obviously we're not putting this
directly into the patient ledger, right?
But the patient's notes asection that is not their ledger.
(05:40):
You can write things in there about,you know, what their last vacation
was, or if their grandchild is,you know, graduating or there's
a wedding or something like that.
Something that you can remember them too.
That definitely helps withyour chairside manner and.
That patient's like, oh mygosh, you remembered that.
I didn't remember that.
(06:01):
My notes reminded me.
I remember patients would be, theirattitudes would change when I talked to
them about things that we talked aboutin the past, and it made them happy.
Right.
Or I would put something in there.
Do not talk about X, Y, Z.
Yep.
(06:22):
I want them to have a good experience andI also want to be professional and have,
you know, have a good rapport with them.
Savanah Carlson (06:29):
It's also great to have a check-in with your doctor too.
Um, uh, and when I say that Iwould go directly to the doctor and
ask for feedback on team members'cause they're sitting chairside
with these team members all day.
Um, that would give me the opportunityto have conversations with.
(06:51):
The team regarding their chairside manner.
Uh, so I thought thatwas very important to do.
And then when you have a doctorwho is just cold as ice, that
is the hardest conversation tohave as a practice administrator.
(07:14):
How do you warm up your doc so theydon't come off as cruel and calculating
side, uh, give them a shot of whiskey.
Give him a shot at ask.
Don't do that.
We can't have any drunk clinicians.
That's lawsuits.
(07:34):
No.
That I didn't take any laughing
Jen Steadman (07:36):
gas or anything like that.
No, do not.
You are never to be underthe influence of anything.
While you are caring patients, caringfor patients, you can be under the
influence of joy and happiness.
Have those emotions at thecontrol, but do not have any.
Yes, you can be frustrated.
(07:57):
Um, it's really difficult and I thinkwhen you have a clinician that is
cold and is not warm and inviting, youneed to find out what makes them warm.
And it's difficult to do, notphysically, like, not in their gut.
I mean like what emotionally, whatmakes them happy, what makes them
(08:22):
joyful, and figure out what that is.
And sometimes.
You need to like get out of the officeand go to lunch and have a conversation
with them outside of that space.
They might have always been that wayin the office, but are completely
different out of the office.
I've seen that before too.
And that's an easier conversation tohave 'cause you're like, dude, you are
(08:42):
really fun to be around, but when I'min the office, I don't wanna be around
you and the patients don't either.
Right?
So it's, it's an easierconversation when you do that, but.
I've, I've had some providers thatI've had to sit down and talk to them
about their demeanor and ask themlike, how would you want your mom or
(09:06):
your sibling or your children to betreated when they're in the situation?
Especially if a patient is anxious,that's when you can't be cold.
You need to be overly.
Chris Stone (09:18):
Warm
Jen Steadman (09:18):
and supportive and there to help them.
So it's just, again, everything'sa conversation, but bring
it back to your core values.
And if it doesn't work, thenmaybe they're on the wrong bus.
You know, it's, you need to bringeverything back to why you're
there and what your missionis, and what your values are.
And if it's not in alignment, that's okay.
Now, if it's the, ifit's the owner dentist,
Savanah Carlson (09:42):
well we have another conversation that needs to be had.
Or you have a conversationwhere you hit the road, Jack.
Jen Steadman (09:50):
Yeah.
Like an internal conversation with, yeah.
Is this, is this reallywhat I signed on for?
Savanah Carlson (09:56):
No.
No.
So use your tools that you have in yourtool, your communication toolbox to
have these conversations with your team,with your doctor, even with yourself.
You gotta reflect on yourself, especiallyif you are in that conference room
for four hours straight, talking about$50,000 treatment plans, $120,000
(10:24):
treatment plans, four on x, ortho thewhole kit and caboodle by number four.
You're gonna be tired.
You might be a little cranky yourself, sothere needs to be a good amount, a healthy
amount of self-reflection when it comesto your own chairside manner as well.
(10:45):
And for your admin team,
they're on the phone quite a bitduring the day answering some tough
questions, mainly about insurance.
Uh, I would say 80% of the calls that Itook while I was a patient coordinator.
Was about, is my insurance gonna cover it?
(11:06):
When you get asked that 80 timesin one day, you can feel your
patients really getting thin.
So take that break that you need, take10, listen to back in 10 for some comedy
and some reminders on you got this,you are good chairside and can have.
(11:27):
Pleasant positive conversationseven when faced with negativity.
Jen Steadman (11:32):
Mm-hmm.
Yeah.
And if you find that you're gettingasked the same questions all the time,
is there something else that you cando to help to alleviate some of those?
So maybe it's a conversationwhen they're in the office.
Maybe it's, you need to send them someinformation or more education, just
patient education about their insurance.
Make a pamphlet that you can giveto them that, and it's not gonna be
(11:56):
specific for every single, um, you know,every single treatment, but it's good.
Just gonna give them someoverall understanding about
what insurance is, right?
That was the example that you used.
So just think about other ways that.
Can help you during the day sothat way you have more patience.
And I'll say, this is one thing that Ifound, like I felt like I ended up using
(12:22):
all of my patients during the day at work.
And when I came home I had very littlefor the people that deserved it the most.
And that's a really tough pill to swallow.
So sometimes it's not just you.
Sometimes it's.
Where you are.
Right?
So think about that too.
'cause it's important to makesure that you do have that bedside
(12:44):
manner and you do have that patiencefor patience for the patients.
Um, but you also need to go home at theend of the day and have that patience for
the people that you love and care about.
So yeah, just keep that in mind.
Keep that in mind.
And for me, I'll say I had tomake a change to make sure that
I had the patience for the onesthat I loved and cared about.
Savanah Carlson (13:04):
And that's okay too.
I, Jen, I feel this so hard.
I had to have a conversation with myex-husband, um, about after my workday.
It was, there was one pointwhen I was managing that, it was
just, oh, the stress was just.
(13:25):
Debilitating.
It was awful.
And I remember coming home andjust being a complete bitch.
I was just, I was awful.
I was awful.
So we decided that, you know, I wouldtake the drive home to decompress,
but for the first 15 minutes that Iwalked in the door, like I just needed,
I needed silence in my own space.
(13:48):
Not driving from A to B, butlike I, before I could even.
Talk to him.
I had to, you know, go use thebathroom, go my ch on, take off my
frigging bra at the end of the day,just gimme that 15 minutes that I need.
Yes.
And then I'm able to just let it go.
Sometimes we just need to havealso those, those conversations
(14:11):
with our families of like.
Mommy had a really long day.
Just give her five minutes,let her use the bathroom.
Yep.
And we're gonna have a greatdinner and we're gonna play
a board game after dinner.
Yeah.
Like something as simple asthat, and recognizing that you
need that time for yourself too.
Mm-hmm.
Yeah.
Mm-hmm.
Oh, we could go on about that.
(14:31):
Mm-hmm.
Because now it brings in a whole otherchallenge if you work from home, girl.
I know.
Well, I mean.
Yeah.
At least if I didn't wannawear it, I didn't have to.
So,
Jen Steadman (14:41):
you know, like it it.
There you go.
But it's amazing though because like youtalk about the stress and everything too.
It affects you not just mentally,but physically, like, yeah, me
personally, I gained a lot of weight.
I gained a lot of weight andI'm working to get that off.
Right.
I just.
I told Savannah and the wizard beforethis that I, I have lost a fair
(15:04):
amount of weight and just decidedto chop my hair off in celebration.
So hit it, girl.
It's important that you sit down and youtake the time to reflect on where you
are, who you are, and who you want to be.
And that goes with chairsidemanner that goes with life that
goes, we got really deep today.
Savanah Carlson (15:26):
Basically, if your chairside manner sucks, go take your bra
off for 10 minutes and you'll feel great.
Jen Steadman (15:34):
My girls know when, sorry, when my bra is off the door
between my side and my in-lawsside of our house, zoo is closed
and a discussion.
The door does not open untilthe girls have been uplifted.
Savanah Carlson (15:50):
Damn.
At this point in my life Idon't even give a poop anymore.
My slider is wide open withthe, the, it's wide open.
Anyone could walk.
I mean, not that anyone's gonnawalk through my yard 'cause
it's a massive private yard.
I don't, I mean, someone could walk byand at this point in life, I don't care.
I don't, yeah, I think it's a
Jen Steadman (16:08):
rando.
I don't really
Savanah Carlson (16:09):
care.
Jen Steadman (16:10):
But no, ask about the in-laws.
You wouldn't have walked around with.
No bra on with your in-lawsunder the same roof?
No.
I can't imagine.
Probably
Savanah Carlson (16:19):
not.
No.
Jen Steadman (16:19):
Yeah, see, it's just
Savanah Carlson (16:20):
different.
Jen Steadman (16:21):
It depends
Savanah Carlson (16:22):
how, I mean, I really liked my ex-husband's parents, so like.
They were so cool.
I loved them.
Like I still talk to themand I'm friendly with them.
I, yeah, I love them.
So, I mean, maybe I,
Jen Steadman (16:36):
I love my in-laws too, but you don't need to see me
with, with my girls a flopping.
I fed two babies with these boobies.
No thank you.
Savanah Carlson (16:44):
Do they sag night and load?
Do they wobble to and fro?
Chris Stone (16:49):
Wow.
Wow.
You know, and
Savanah Carlson (16:55):
like a continental, continental.
Chris Stone (16:58):
I'll tell you what, in tribute to to the late
Ozzy Osborne, we have gone offthe rails on the crazy train.
Jen Steadman (17:05):
And on that note, we are gonna clock out
for the day because we are.
Take our brass off.
Yep.
And, um, our bedside mannermight be questionable.
So,
Savanah Carlson (17:18):
hey, I'm okay with kooky crazy bedside manner
as, as long as you're happy.
Yeah.
And
Jen Steadman (17:29):
sounds good.
Well, everyone have a wonderful dayand we hope that, uh, you had a nice
little, uh, break with us today.
Go, go take care of yourself.
Savanah Carlson (17:42):
You know what I mean?
Speaker 5 (17:44):
Thanks for spending a few minutes with us on back in 10, if
something made you laugh, nod or feel alittle more human, share it with a friend
and make sure that you're subscribed.
You can also follow uson Instagram at Back in
Savanah Carlson (17:56):
10 Pod for more behind the scenes updates
Speaker 5 (17:59):
and probably a little chaos.
We're not here to have it all figured out.
We are just here to tell you the thingsthat we wish someone had told us.
And remind you that leadershipdoesn't have to be perfect,
Savanah Carlson (18:12):
just real.
Speaker 5 (18:14):
We'll be back in 10 in.
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