S1E30 - Customizing Training That Saves Millions From Epic To Workday | HT2C Podcast with Bert Fernandez

HealthTech2Care (HT2C) Podcast featuring Eric Grosgogeat, CEO at uPerform

Eric Grosgogeat (Guest):

🌐 uPerform: https://www.uperform.com

🔗 LinkedIn: https://www.linkedin.com/in/ericgrosgogeat 

📺 YouTube: http://www.youtube.com/@uperformdigitallearning 

Bert Fernandez (Host):

🌐 HealthTech2Care: https://www.healthtech2care.com

🔗 LinkedIn: https://www.linkedin.com/in/bert-fernandez

📺 YouTube: https://www.youtube.com/@HealthTech2Care

🎙️ In this episode, Eric Grosgogeat unpacks how uPerform helps hospitals deliver smarter, workflow-embedded training without adding logins or pulling clinicians off the floor. He explains why traditional IT onboarding fails, how uPerform integrates directly into Epic, Workday, SAP, and others, and shares the results: $3M saved, 200,000 hours reclaimed, and massive gains in efficiency — all by meeting users and clinicians in the flow of work.

⏱️ Timestamps:

00:00 What uPerform actually does: real-time training inside EHRs, ERPs, and more

01:05 Eric's career journey and how the company pivoted from SAP to healthcare

03:40 Four core use cases: onboarding, upgrades, just-in-time support, and messaging

06:15 Why LMSs aren't enough and how uPerform complements them

08:48 Case study: UCHealth saves $3M/year and 200K training hours

10:58 Why Epic hospitals adopt uPerform — and how it customizes by role and workflow

13:52 How to explore uPerform: website, peer hospitals, and KLAS Research

🔑 Highlights:

• Why LMS portals fail to meet real-time training needs
   
• UCHealth cut training costs by $3M/year and gave back 200,000 hours
   
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