11. The First 72 Hours: How to Turn New Clients Into Success Stories with Bradley Rausch

What happens after a client says “yes” can determine whether they stay engaged, get results, and refer or quietly disappear.

In this episode, I’m joined by Bradley Rausch, a backend profit and client experience partner who helps founder-led coaching and group program businesses fix the post-sale moments that most businesses overlook.

Bradley works with businesses already generating $500K–$3M a year that know how to get clients, but are leaking profit through messy onboarding, early churn, weak referrals, and random ascension.

We talk about the First 72 Hours after a client signs up, why onboarding impacts client retention, and how health and wellness practitioners can turn new clients into long-term success stories.

If clients start excited but then miss sessions, lose momentum, or disappear, this episode will help you rethink what happens immediately after the sale.

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