In this episode, Michael Coombs hosts Nicole Pieckenhagen , founder and managing director of Graydon Hall Manor and Couture Cuisine. They discuss the 25-year journey of transforming the historic 90-year-old mansion from a dilapidated state to a premier event venue, the challenges of maintaining such a property, and the importance of authentic hospitality in making client's events truly memorable. Nicole shares insights into her accidental start in hospitality, the significance of hiring the right people, and the focus on making clients feel special. The conversation also touches on the beginnings of Couture Cuisine and the future plans for Graydon Hall.
00:00 Introduction and Guest Welcome
00:39 History of Graydon Hall Manor
02:02 Restoration and Maintenance Challenges
05:49 The Essence of Hospitality
10:23 Creating Magical Moments
13:19 Building a Dedicated Team
18:55 Couture Cuisine and Catering Evolution
24:34 Reflections and Future Plans
26:55 Conclusion and Contact Information
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