Speak Up and Stay Alive

Healthcare Mystery Shoppers

February 24, 201654 min
Is This Normal? Pat shares a recent healthcare encounter that includes a receptionist wearing a bejeweled tiara, disco earrings and low cut top. Add some really bad tattoos, bagel chomping and rude attitude and things get heated. Is this the new normal?

Brooke Billingsley from Perception Strategies shares the concept of healthcare mystery shoppers and how these secret spys can help improve the patient experience.

For more visit http://www.speakupandstayalive.com

This show is broadcast live on W4CY Radio (www.w4cy.com) part of Talk 4 Radio (http://www.talk4radio.com/) on the Talk 4 Media Network (http://www.talk4media.com/).

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