November 26, 2025 • 7 mins
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Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:00):
Obviously Power and Water working through the night to try
and get everybody's power back on, and in the studio
with us again this morning is Mike Beselink, the executive
general manager of CORP Operations with Power and Water. Good
morning again, Mike.
Speaker 2 (00:13):
Good morning Katie, and thanks for having us on.
Speaker 1 (00:15):
Mate. You may as well just stay in here just about. Well,
you've got a regular sport every day.
Speaker 2 (00:19):
Look, it's actually been very good as an ability for
us to actually communicate with people out there, so we
really appreciate it anytime.
Speaker 1 (00:27):
Well, how are we going? How many people are still
without power?
Speaker 2 (00:31):
Well, we're down to the sort of low five hundreds now,
so I think yesterday it was somewhere around about eight hundred.
As I've been saying over the last few days, these
are where we now go to the individual places, so
you know, each of these jobs is longer than when
we're actually trying to get the bulk of people back on.
But we are working through this now and going quite
(00:55):
well with the ones that we're connecting.
Speaker 1 (00:57):
Are you finding as Screws arrived to some of the
those houses that are still offline that they've done everything
that they sort of need to from their side in
terms of getting an electrician out in that kind of thing.
Speaker 2 (01:09):
In the majority of cases that is happening, and we're
really grateful that people are actually taking the time to
actually get that done because that works well. We have
unfortunately had a couple of cases where we haven't been
able to connect because the certificate of compliance hasn't been available.
So I do implore that people do go ahead and
do that. And as I said yesterday, if you are
(01:31):
someone who is a renter, make sure that your landlord
is doing this job for you and that you let
them know so if you go through that. If you're
in public housing, again make sure that that's done. And
if they're not aware, there is the public housing number
which is if you don't mind, you you go for it.
Yeap one eight hundred one zero four zero seven six.
(01:58):
If you're in an apartment or a large complic that
has things, you need to talk to your body corporate.
And again, if you're a rural property owner that has
multiple poles in their property, we're not responsible for the
poles all the way to your house. We generally the
responsibility we have is the connection to the first pole.
So if you've got damage beyond that you do need
(02:20):
to actually still get an electrician or someone to have
a lot out there.
Speaker 1 (02:23):
Yeah, and I guess that's where you know, these some
of these final five hundred I would imagine get a
little bit trickier. What's the process today in terms of
trying to work through all of those.
Speaker 2 (02:35):
So we do have a register of all of those
who've got the coocs through, and we are working as
we can through those because we know we can go
and connect those. So and it's really just cruiser in
various areas. We're not like hitting a suburb. We're doing
things across all over the area so that we're actually
working through so cruiser in multiple different suburbs and we're
(02:57):
just going through primarily we've got those coocs where we're
working through them.
Speaker 1 (03:02):
Yeah, to anybody listening this morning who is still feeling
very frustrated their power may not be on, I mean,
what is your message to them?
Speaker 2 (03:11):
So again, it is very important that we're aware that
your power is off, so it doesn't hurt even if
you've rung in three or four days ago, ringing again
say my power is off, just go through that, and
you know we do need to have you on our list,
and we just don't want to have people to miss out.
Speaker 1 (03:30):
Not fair enough, Mike. We yesterday had quite a few
people who'd gone out to Marara to obviously try to
get their two hundred and fifty dollars relief payment. When
they got out there, they were, you know, maybe told
by Power and Water that there wasn't sort of you know,
there was, well, there was a few different issues. For
some people. It was that it didn't show that they
(03:52):
were without power for seventy two hours. First off to
those people, what do they need to do if they
know that their power was out for more than seventy
two hours, but for some reason it wasn't showing up yesterday.
Speaker 2 (04:04):
So, Katie, we've got a list out there, which is
not perfect by any means. We've produced a list, and
that's showing people who have been off for seventy two
hours or more. For people who were told yesterday that
our list doesn't show they're off for seventy two hours,
please give us a call. We will work it through
with you. We'll go and investigate your particular circumstance and
(04:26):
find out, you know, where that power was up for yeah.
Speaker 1 (04:29):
And try and work it through now. Others saying, you know, Katie,
I went out there to go and get my payment,
but unfortunately my accounts in my husband's name. For example,
one lady in particular saying her husband's very unwell and
obviously isn't able to go out there with her she
had his ID. What's the best advice for people in
a situation that might be similar to that.
Speaker 2 (04:51):
So we've been in contact with various authorities. So the
Northern Territory government has said that they will accept authorized
persons to come in on behalf of other people. You
can be an authorized person if you're named on the
account as an authorized person. If you're not, please bring
your retailer and get yourself on there as an authorized
(05:11):
person and then that should be okay from what we hear.
Speaker 1 (05:14):
Okay, So if they're able to do that, then they
should be right to come back out and to receive that.
Speaker 2 (05:20):
Payment from what we understand.
Speaker 1 (05:22):
Yeah, I know, it's a bit of a blur, you know,
like these lines blurring obviously because it's been managed by
the Department of Children and Families, but then obviously Power
and Water trying to you know, to make sure that
everybody that's lost their power for more than seventy two
hours is on that list. But as you pointed out before,
you know, it's I guess it's not the Bible for
one of a better word, it is, you know, it's
a list that's probably a bit of a moving feast,
(05:44):
I would imagine.
Speaker 2 (05:46):
Look, these things are as you know, they're just happening
minute by minute, you know, so it is. It is
a difficult one to get it exact as we print
these things out. So yes, please, as I said, if
you believe that you've been off for more than seventy
two hours, and if we didn't have that down, give
us a call and we will work that through with you.
Speaker 1 (06:05):
Yeah, and I reckon that's probably a good piece of
advice for people as well, maybe before they head out there,
if they're worried in any way, getting contact and try
and sort through it before sort of lining up out there,
like anything else, we should be aware of this morning
before I let you go.
Speaker 2 (06:19):
Look, I think if there are any other questions, because
I don't know the whole process, but people can read
ntes yes on one eight hundred eight eight eight nine.
Speaker 1 (06:34):
Zero one yep, perfect, so they can always get in
contact with the different sort of authorities to try and
sort through everything because I know sometimes in these situations
it sort of feels like, you know, it shouldn't, but
it can feel sometimes like you know, the government's working
against us. But that's actually not anyone's intention. Everybody wants
to try to make sure that, you know, that people
(06:54):
do receive that payment if they're eligible for it. But
you know, sometimes the paperwork things just do not match
up the way that we want them to.
Speaker 2 (07:02):
Yeah, And I think Katie and sort of these these
are not processes that have been refined over a long
period of time. People are trying to do their best
to help people out right across the spectrum, and some
of these things they come in and they do need
to be refined.
Speaker 1 (07:20):
They're literally like in for twenty four hours and you're like,
oh goodness, we've got to work through these hiccups.
Speaker 2 (07:25):
That's right. And so again, I know people are frustrated,
but there is if we can just be patient with
the process, I think we'll all get through.
Speaker 1 (07:35):
It pretty Yeah. Yeah, Well, Mike Besilink, Executive General Manager
of Core Operations, I really appreciate your time this morning,
but I don't know we might have you on once
more this week.
Speaker 2 (07:45):
We'll see. We'll see how we go on this ro
if I stop coming in.
Speaker 1 (07:49):
Katie, so good on your MIC. Thanks so much,
Obviously Power and Water working through the night to try
and get everybody's power back on, and in the studio
with us again this morning is Mike Beselink, the executive
general manager of CORP Operations with Power and Water. Good
morning again, Mike.
Speaker 2 (00:13):
Good morning Katie, and thanks for having us on.
Speaker 1 (00:15):
Mate. You may as well just stay in here just about. Well,
you've got a regular sport every day.
Speaker 2 (00:19):
Look, it's actually been very good as an ability for
us to actually communicate with people out there, so we
really appreciate it anytime.
Speaker 1 (00:27):
Well, how are we going? How many people are still
without power?
Speaker 2 (00:31):
Well, we're down to the sort of low five hundreds now,
so I think yesterday it was somewhere around about eight hundred.
As I've been saying over the last few days, these
are where we now go to the individual places, so
you know, each of these jobs is longer than when
we're actually trying to get the bulk of people back on.
But we are working through this now and going quite
(00:55):
well with the ones that we're connecting.
Speaker 1 (00:57):
Are you finding as Screws arrived to some of the
those houses that are still offline that they've done everything
that they sort of need to from their side in
terms of getting an electrician out in that kind of thing.
Speaker 2 (01:09):
In the majority of cases that is happening, and we're
really grateful that people are actually taking the time to
actually get that done because that works well. We have
unfortunately had a couple of cases where we haven't been
able to connect because the certificate of compliance hasn't been available.
So I do implore that people do go ahead and
do that. And as I said yesterday, if you are
(01:31):
someone who is a renter, make sure that your landlord
is doing this job for you and that you let
them know so if you go through that. If you're
in public housing, again make sure that that's done. And
if they're not aware, there is the public housing number
which is if you don't mind, you you go for it.
Yeap one eight hundred one zero four zero seven six.
(01:58):
If you're in an apartment or a large complic that
has things, you need to talk to your body corporate.
And again, if you're a rural property owner that has
multiple poles in their property, we're not responsible for the
poles all the way to your house. We generally the
responsibility we have is the connection to the first pole.
So if you've got damage beyond that you do need
(02:20):
to actually still get an electrician or someone to have
a lot out there.
Speaker 1 (02:23):
Yeah, and I guess that's where you know, these some
of these final five hundred I would imagine get a
little bit trickier. What's the process today in terms of
trying to work through all of those.
Speaker 2 (02:35):
So we do have a register of all of those
who've got the coocs through, and we are working as
we can through those because we know we can go
and connect those. So and it's really just cruiser in
various areas. We're not like hitting a suburb. We're doing
things across all over the area so that we're actually
working through so cruiser in multiple different suburbs and we're
(02:57):
just going through primarily we've got those coocs where we're
working through them.
Speaker 1 (03:02):
Yeah, to anybody listening this morning who is still feeling
very frustrated their power may not be on, I mean,
what is your message to them?
Speaker 2 (03:11):
So again, it is very important that we're aware that
your power is off, so it doesn't hurt even if
you've rung in three or four days ago, ringing again
say my power is off, just go through that, and
you know we do need to have you on our list,
and we just don't want to have people to miss out.
Speaker 1 (03:30):
Not fair enough, Mike. We yesterday had quite a few
people who'd gone out to Marara to obviously try to
get their two hundred and fifty dollars relief payment. When
they got out there, they were, you know, maybe told
by Power and Water that there wasn't sort of you know,
there was, well, there was a few different issues. For
some people. It was that it didn't show that they
(03:52):
were without power for seventy two hours. First off to
those people, what do they need to do if they
know that their power was out for more than seventy
two hours, but for some reason it wasn't showing up yesterday.
Speaker 2 (04:04):
So, Katie, we've got a list out there, which is
not perfect by any means. We've produced a list, and
that's showing people who have been off for seventy two
hours or more. For people who were told yesterday that
our list doesn't show they're off for seventy two hours,
please give us a call. We will work it through
with you. We'll go and investigate your particular circumstance and
(04:26):
find out, you know, where that power was up for yeah.
Speaker 1 (04:29):
And try and work it through now. Others saying, you know, Katie,
I went out there to go and get my payment,
but unfortunately my accounts in my husband's name. For example,
one lady in particular saying her husband's very unwell and
obviously isn't able to go out there with her she
had his ID. What's the best advice for people in
a situation that might be similar to that.
Speaker 2 (04:51):
So we've been in contact with various authorities. So the
Northern Territory government has said that they will accept authorized
persons to come in on behalf of other people. You
can be an authorized person if you're named on the
account as an authorized person. If you're not, please bring
your retailer and get yourself on there as an authorized
(05:11):
person and then that should be okay from what we hear.
Speaker 1 (05:14):
Okay, So if they're able to do that, then they
should be right to come back out and to receive that.
Speaker 2 (05:20):
Payment from what we understand.
Speaker 1 (05:22):
Yeah, I know, it's a bit of a blur, you know,
like these lines blurring obviously because it's been managed by
the Department of Children and Families, but then obviously Power
and Water trying to you know, to make sure that
everybody that's lost their power for more than seventy two
hours is on that list. But as you pointed out before,
you know, it's I guess it's not the Bible for
one of a better word, it is, you know, it's
a list that's probably a bit of a moving feast,
(05:44):
I would imagine.
Speaker 2 (05:46):
Look, these things are as you know, they're just happening
minute by minute, you know, so it is. It is
a difficult one to get it exact as we print
these things out. So yes, please, as I said, if
you believe that you've been off for more than seventy
two hours, and if we didn't have that down, give
us a call and we will work that through with you.
Speaker 1 (06:05):
Yeah, and I reckon that's probably a good piece of
advice for people as well, maybe before they head out there,
if they're worried in any way, getting contact and try
and sort through it before sort of lining up out there,
like anything else, we should be aware of this morning
before I let you go.
Speaker 2 (06:19):
Look, I think if there are any other questions, because
I don't know the whole process, but people can read
ntes yes on one eight hundred eight eight eight nine.
Speaker 1 (06:34):
Zero one yep, perfect, so they can always get in
contact with the different sort of authorities to try and
sort through everything because I know sometimes in these situations
it sort of feels like, you know, it shouldn't, but
it can feel sometimes like you know, the government's working
against us. But that's actually not anyone's intention. Everybody wants
to try to make sure that, you know, that people
(06:54):
do receive that payment if they're eligible for it. But
you know, sometimes the paperwork things just do not match
up the way that we want them to.
Speaker 2 (07:02):
Yeah, And I think Katie and sort of these these
are not processes that have been refined over a long
period of time. People are trying to do their best
to help people out right across the spectrum, and some
of these things they come in and they do need
to be refined.
Speaker 1 (07:20):
They're literally like in for twenty four hours and you're like,
oh goodness, we've got to work through these hiccups.
Speaker 2 (07:25):
That's right. And so again, I know people are frustrated,
but there is if we can just be patient with
the process, I think we'll all get through.
Speaker 1 (07:35):
It pretty Yeah. Yeah, Well, Mike Besilink, Executive General Manager
of Core Operations, I really appreciate your time this morning,
but I don't know we might have you on once
more this week.
Speaker 2 (07:45):
We'll see. We'll see how we go on this ro
if I stop coming in.
Speaker 1 (07:49):
Katie, so good on your MIC. Thanks so much,
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