Blair Macdonald: Police director of Service Superintendent on Police non-emergency calls target, customer satisfaction - The Mike Hosking Breakfast

Police have a target of answering 70% of non-emergency calls within 90 seconds, but they're at 17%.

The average wait time is 6 minutes and 36 seconds. 

They now have a new focus: customer satisfaction.  

Police director of Service Superintendent Blair Macdonald talks to Mike Hosking. 

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