Jon Duffy: Consumer NZ Chief Executive on Jetstar misleading customers - Heather du Plessis-Allan Drive

Jetstar is in hot water after allegedly misleading customers.

Consumer New Zealand has complained to the Commerce Commission about passengers not being reimbursed, when flight are cancelled or delayed, within the airline's control.

Chief Executive Jon Duffy says in some circumstances Jetstar is denying they have an obligation to refund consumers what they're owed.

He says they are also saying their liability is capped for things like accommodation.

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