Jon Duffy: Consumer NZ CEO on the Commerce Commission launching legal action against Bachcare - Heather du Plessis-Allan Drive

A Government watchdog is taking legal action against Bachcare, claiming their contract terms could cause financial harm to consumers.

The Commerce Commission today filed civil proceedings under the Fair Trading Act to prove that Bachcare's previous and current cancellation policies are unfair.

Consumer NZ CEO Jon Duffy explained complaints about Bachcare's cancellation policies peaked during the height of Covid, as consumers were denied refunds because they couldn't travel during lockdowns.

"Bachcare allowed themselves the pleasure of keeping all of the consumers' money, and we didn't think that was fair."

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