Leanne Geraghty: Air New Zealand chief customer and sales officer on the airline pausing flights between Auckland and Chicago - Heather du Plessis-Allan Drive

Air New Zealand is suspending Auckland to Chicago services due to ongoing issues with the availability of serviceable Rolls-Royce Trent 1000 engines used in Boeing 787 aircraft.

They'll suspended from the end of this month, until late October.

Customers can rebook on another flight, or get a refund or credit.

The airline's chief customer and sales officer, Leanne Geraghty, says the company will work to ensure customers can still get to where they need to go.

"Our teams are in constant communication with Rolls-Royce as we work through trying to resolve the issue."

LISTEN ABOVE

See omnystudio.com/listener for privacy information.