Mike Egan: Restaurant Association President on the majority of diners preferring face-to-face service over apps - Heather du Plessis-Allan Drive

Kiwi diners have mixed feelings on replacing human service with technology, with many preferring face-to-face interaction.

Those 46 and older showed negativity towards QR code and app-based ordering, with half 18-to-35-year-olds neutral on the topic.

Restaurant Association president Mike Egan says many diners prefer the tactile experience of using a menu they don't have to scroll through.

He also explained there were other issues that could impact workers as well - as kitchens could be slammed if diners ordered during peak times.

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