Jeremy O'Brien: Air NZ Chief Customer and Digital Officer on staff planning more industrial action - Heather du Plessis-Allan Drive

Thousands of Air New Zealand customers are being warned to be prepared as the airline braces for an upcoming strike.

The airline has been forced to make schedule changes and 44 flights have been cancelled ahead of the industrial action planned for February 12 and 13.

Air NZ Chief Customer and Digital Officer Jeremy O'Brien says the airline will be ensuring that the impact on customers will be as minimal as possible.

"If you do need to change plans and you do incur reasonable costs for transport, accommodation, meals - the customer should look to have those reimbursed as well."

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