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Be What You Should Be - The Customer Centric Podcast

Be What You Should Be - The Customer Centric Podcast

With a focus on Central Eastern Europe (CEE), we discuss local and global trends in Customer (CX) and Employee (EX) Experience. Real tips, real experiences from real professionals! Helping you to be what you should be!... Show More

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Episode 8 - Ty Givens - Deflect Not Deter
October 21, 2019 • 31 min

On this episode we are joined by Ty Givens who is the CEO & Founder of The Workforce Pro inc.

The WorkForce Pro are leaders in contact center success solutions.  Through The Workforce Pro, Givens is known for her ability to save client’s millions in revenue, improve call answer rates by over 40% and increase productivity by over 30%.  Ty is a trusted advisor to many high profile clients within the e-commerce, healthcare and retail space making her one of the most sought-after strategists for contact centers. Ty's strategic guidance played an integral part in the global success of Thrive Market and ShoeDazzle.  

Topics during the show include:

  • An introduction to Ty and her love for customers
  • The importance of focusing on CX in the contact centre space
  • Retain your employees, retain your customers 
  • Staying human in the digital age
  • Contact centres, the biggest opportunity for data collection and company improvement 
  • Understanding what your want you want your experience to be
  • Ty's top 3 must do tips for customer experience greatness

    • You can find out more about The Workforce Pro via https://www.theworkforcepro.com/

    Should you wish to connect with with Ty, you can do so via LinkedIn  https://www.linkedin.com/in/tybryantgivens/ or drop her a mail to ty@theworkforcepro.com 

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