Navigating the Emotional Climate's Impact on Communications

In this episode of Community Matters, host Tony Campisi of the Keystone Chapter of Community Associations Institute delves into the increasingly emotional climate impacting community associations. Joined by guests Garrett Bond, Assistant General Manager at The Philadelphian, and Stefan Richter, Esq., CCAL, with Clemons Richter & Reiss, the discussion explores the shifting landscape of communications and its effect on relationships and interactions among owners, managers, and board members.

With insights into the adaptation to digital communication methods like email and social media, the conversation covers the long-lasting impact of COVID on societal behaviors, introducing new dynamics such as the preference for virtual meetings. The guests share firsthand experiences of managing resident interactions during these transformative times.

The episode further explores strategies for maintaining professionalism and civility amid heightened emotions, emphasizing the importance of timely, thoughtful responses and listening to build trust and uphold community harmony. Tune in to understand how to navigate these complex emotional and communication challenges effectively.

Special thanks to our sponsor - Hoffman Law, LLC. Visit Hoffman Law online for more information. 

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