Hey CX Nation,
In this week's episode of The CXChronicles Podcast #242 we welcomed Liza Rodewald, Founder & CEO and Erica McMannes, Founder & Chief People & Community Officer at Instant Teams based in Southern Pines, North Carolina.
Instant Teams leads the way as a CX talent marketplace committed to the financial well-being of military families while providing companies instant access to remarkable talent.
Liza Rodewald is the Founder and CEO of Instant Teams, a CX marketplace that connects companies with military spouse talent. She is a 4x entrepreneur and software engineer with over 16 years of technical experience.
Erica has been a leader in the military community for more than two decades, holding various roles within the Department of Defense and private sector. In 2016, Erica founded Instant Teams with Liza Rodewald.
In this episode, Liza, Erica and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that their team thinks through on a daily basis to build world class customer & marketing focused experiences.
**Episode #242 Highlight Reel:**
1. Leveraging the power of USA military spouses living across the globe
2. Building a market place of CX talent & coverage across a variety of industries
3. Integrating with customer tech-stacks & building customized playbooks
4. Providing a whole new approach to BPO offerings
5. Using employee feedback as fuel to drive innovation & customer success
Click here to learn more about Liza Rodewald
Click here to learn more about Erica McMannes
Click here to learn more about Instant Teams
Huge thanks to Liza & Erica for coming on The CXChronicles Podcast and featuring their work and efforts in pushing the marketing, customer experience & customer success space into the future.
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