The Executive Innovation Show

The Executive Innovation Show

Welcome to The Executive Innovation Show Podcast with your host, Carrie Chitsey, 7x female Founder and CEO of several digital technology companies. She interviews innovative C-level executives from around the world that are changing the game in healthcare, financial services, and human resources. Carrie asks the questions you are scared to ask, we talk through industry problems and innovative ways to pave the future. Learn tips, best practices, and lessons learned from top industry executives.

Episodes

February 3, 2022 4 min


Today, we're gonna be talking about a question we get all the time — is video banking affordable?

So the one bucket I want to break down on is video banking and the ROI. We have a great ROI calculator that you can click on here in the show notes and see your actual video banking ROI for your individual bank or credit union. But really the ROI comes from several different buckets.

It comes from, on average, a 20% efficiency in you...

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There are many types of loans out there today that banks and credit unions, as well as mortgage companies, offer to consumers and business customers through their websites. A lot of companies and financial institutions are in different processes of providing lending services. Online, most have moved to digital service platforms where customers can get rates, apply online, and fully get a loan — digitally.


Online credit checks offer ...

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Today, we're gonna be talking about video chat solutions for banking and three ways to improve the digital banking system. We're gonna be going over different ways of if you're doing digital banking today and customer expectations now with digital banking, as well as some improvements there.

If we're calling the bank, we're expecting that they're answering in about 20 seconds or less. And if we're doing s...

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A lot of you might have seen our video banking ROI calculator, in which you can calculate your own ROI for your bank or credit union. It breaks it down by department. So the conversion rate will be a little bit different for a mortgage conversion rate application page versus just opening a checking account. We’re talking today about the differences between the two.

So where does video banking really come in and move that needle in t...

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Today, we're going to be talking about the Key Ingredients For Success In Video Banking and the technology uses for those features. We get a lot of questions about that and want to break them down in this podcast. The first feature that I’ll talk about is developing a customer-centric model. What does a customer-centric model really mean? Rather than thinking about how the bank or credit union has done business in the past and ...

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Hello everybody, and welcome to today's Knowledge Knugget brought to you by One Touch Telehealth. We're going to be talking today about growing family practice groups with telehealth. A lot of family practice groups across the U.S. Are trying to figure out the new normal of seeing patients in person as well as still accommodating telehealth. One of the key mistakes that we're seeing across family practice groups is prac...

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July 15, 2021 6 min

Hello everybody. And welcome to today's knowledge nugget brought to you by One Touch Video Banking. Today’s topic is one we get all the time and want to break it down - what is a Video Lending Advisor? Some folks were doing it pre-pandemic but Video Lending Advisors have been rapidly expanding.

They could be for a mortgage, could be auto, it could be for commercial lending. Have them instantly through your website - fully brande...

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Hello everybody and welcome to today's Knowledge Knugget. We're going to be talking about telehealth marketing in today's healthcare market and how to market around telehealth brought to you by One Touch Telehealth. You've probably seen the news, there has been a lot of talk about Amazon getting into telehealth, they’re doing big marketing for that initiative.
 
Walmart has acquired a company that is going to be in th...

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July 1, 2021 6 min

Hello, Everybody. And welcome to today's Knowledge Knugget brought to you by One Touch Video Banking. We're going to be talking about a hot topic today — how virtual Lending as a Service (LaaS) is really making a difference in 2021.

We've seen a lot of market changes in 2021. The real estate and housing market have gone crazy in a lot of markets. A lot of new players have come into the industry and allowing you to make c...

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Dr. Diana Girnita Founder and CEO of Rheumatologist OnCall direct care telemedicine company actively seeing patients in 6 states. Her practice focus is a highly personalized, evidence-based, and integrative medicine approach for patients with autoimmune diseases and arthritis.

She provides instant access to specialized care in a digital format to meet the needs of her patient’s lifestyle, accelerating the diagnosis and treatment of ...

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In today's podcast, we're going to be talking about Orthopedic Care Direct to Patient Care, brought to you by One Touch Telehealth. Our guest today is Dr. Daniel Paull. 

Dr. Daniel Paull, orthopedic surgeon and founder of Easy Orthopedics, the first Orthopedic Care Direct to Patient practice in America. He does house calls and offers transparent cash pricing. Self-described as a rogue.

In our show today, we'll learn the i...

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Alex Jimenez is the Chief Strategy Officer at Extractable, a digital strategy, design, and data analytics consultancy focused on the future of financial services. He formerly led technology strategic planning for Zions Bancorporation, served as Chair of the Consumer Bankers Association Digital Channel Committee, and has been published in many financial services magazines and influencer lists.

A lot has changed for financial institut...

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Digital Lending Growth: Is Simple Online User Experience the Key to Retaining and Acquiring Loans?

Today's show Digital Lending Growth is brought to you by One Touch Video Banking

Dan Daggett is a 30-year Credit Union Executive, and founder and President of Daggett Enterprises USA, a Financial Services Agency. Dan is a collaborative intrapreneur whose passion for innovation has resulted in new business lines, new revenue sources,...

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On today’s podcast show we’re going to be talking about Reinventing the Rural Hospitals Revenue Model during COVID and Telehealth in rural areas, brought to you by One Touch Telehealth. We have a great guest with us today.

Ashley Williams is the CEO of Innova Emergency Medical Associates and has over twenty years of healthcare experience.  She was recently named a Woman to Watch by ColoradoBiz magazine for her contributions to the C...

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On today’s show, we're going to be talking about digital marketing in banking industry and the shift from radius-based marketing to digital marketing brought to you by One Touch Video Banking

 

Today’s guest is Greg Pellitteri, a former banker, and is currently co-founder and CEO of Bundlefi, a financial technology, and marketing company that helps community banks and credit unions increase new customer acquisition at a low cos...

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Today’s Executive Innovation Show is brought to you by One Touch Video Banking.  We're going to be talking about brick and mortar branches in banking and digital banking trends in 2021. 

Our guest on the show today is Brit Boatright, CCIM is a Principal and Chief Strategy Officer of Structure First. where he guides financial institutions through the design and construction of new branches, HQs, and branch transformations.  He is...

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Hello everybody, welcome to this week’s Knowledge Knugget of the Executive Innovation Show. We’re going to be talking about what is telemental health, use cases during COVID, and breaking down how to reduce no-show rates during COVID while keeping folks safe in isolation during this difficult time. 

What is Telemental Health? Mental Health During COVID.

So let’s break down what is telemental health and why it’s not video conferencing...

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Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Video Banking. During this podcast hear host Carrie Chitsey, talk about digital banking trends in 2021. Listen to this episode of The Executive Innovation Show Podcast as we discuss what exactly digital banking is. Listen as we break down the difference between ITMs, VTMs, and Video Banking. 

Carrie Chitsey led the CRM Financial Services practice in Big 5 ...

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January 12, 2021 11 min

Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Video Banking. During this podcast hear host Carrie Chitsey, talk about digital banking trends in 2021. Listen to this episode of The Executive Innovation Show Podcast as we discuss how banking has changed significantly in the past 12 months and what’s on the horizon. 

Carrie Chitsey led the CRM Financial Services practice in Big 5 Consulting and then went...

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https://otvideochat.com/video-banking-covid-19 

During today's topic, Carrie Chitsey talks about why banks and credit unions are scrambling to video banking. 

As we are aware, with COVID and with shutdowns, a lot of branches have been either completely closed in certain states or have started to open back up but with limited hours or drive-thru only. This has shaken up the banking industry on how to do normal business, and how to...

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