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August 1, 2024 5 mins

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Unlock the secret to transforming your home care business with the power of AI chat! Imagine having a tool that not only greets your website visitors with personalized messages but also answers their queries, collects their information, and integrates seamlessly into your CRM—all while you sleep. Our latest episode showcases this revolutionary AI chat feature designed to enhance customer interaction and service efficiency. We guide you through a live demonstration, revealing how this AI chat tool is trained to understand your website's content and FAQs, ensuring accurate and helpful responses every time.

Explore the perfect synergy of automated efficiency and human engagement. We discuss the invaluable benefits of maintaining a live chat option, allowing business owners to step in whenever necessary. This episode is a must-listen for home care agency owners and tech enthusiasts alike, offering profound insights into leveraging AI for superior customer service and operational excellence. Get ready to elevate your business operations and customer satisfaction to new heights!

Visit our website at https://asnhomecaremarketing.com
Get Your 11 Free Home Care Marketing Guides: https://bit.ly/homecarerev

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Episode Transcript

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Speaker 1 (00:00):
Hi, today we're going to talk about the power of AI
chat.
This video isn't going to takevery long, but I wanted to show
you something that we can nowoffer to anyone who's using our
services.
So let's check it out.
The first site we're going togo to is asnhomecaremarketingcom
, which is our website.
Let me just go to the correctone here website.

(00:29):
Let me just go to the correctone here.
And when your website loads, orwhen my website loads, we have
a little AI chat that pops up.
It can be at the top, it can beat the bottom, it can be on the
left or the right.
I put it in the middle becauseI thought that might gather a
little bit more attention thanhaving it all the way at the
bottom.
So it actually says welcomeback, valerie.
How can we help you today?
So it knows me.

(00:49):
It knows that I've been herebefore, which is kind of nice.
But let's go to a new incognitowindow and do the same thing.
Now.
This window doesn't.
It's incognito in Chrome and itdoesn't not know that I've been
here before.
So chat with me about your homecare marketing needs.
So I'm going to do that.

(01:09):
It says hi there.
This is ASN team chat.
Current clients use support forall support related questions.
How can I help you today?
What services do you offer?
So AI is for our website, forour home care agency websites.
The AI is trained.

(01:30):
It's trained by looking at yourcurrent website.
It's trained by looking at afrequently asked questions page
or document that we set up thathas all of the right questions
and answers.
So this AI has been trained.
It says we provide onlinemarketing and in-person home
care sales training coveringwebsite design, seo, social

(01:52):
media, blah, blah, blah, and Ican continue to chat with it If
I wanted to.
As the owner of my agency, I canlog into the CRM and I can
start chatting with this personin real time.
I don't have to, though.
How can I contact you?
Or someone might say I'mlooking for a home care job, or

(02:16):
how much do your services cost,or what's your address, or how
can I speak to you?
Know the manager or whatever itis, and this system is going to
give me the contact us URL.
If you're a current client, youcan, you know, go to support.
Can I also get your name, emailand phone number to help you

(02:39):
further?
So if I were to type in ValerieV, and my phone number, 4954376
, and my email, valerie, I'mjust going to put in so that it
doesn't think I'm the sameperson as usual.
So I put that information inthere and it's going to come

(03:03):
back and talk to me again,probably, and say hey, valerie,
thanks.
So the other thing that'shappening now is that it's
taking this information that Ijust added to this chat and it's
putting it in the CRM with mycontact information.
So when it does that and I gointo the CRM, which I'll show
you in just a second, thiscontact information and this

(03:24):
entire conversation is alreadythere.
So I am going to pause.
Okay, now I'm inside our CRMand I can see that it populated
first name, last name, emailaddress and phone, and I can see
the entire conversation righthere.
How can I contact you?
This is what I was talkingabout Now.

(03:44):
If I had wanted to, I could havecome in here and switched over
to live chat down here and saidhey, what's up, valerie?
And the live chat would havecontinued on the website.
If I go over here and show youhey, what's up, valerie, you

(04:06):
don't have to do that.
Ai will take care of it all foryou.
But what we do is we notify thehome care agency owner that
someone is there and then youknow, or whoever it is that's
responsible for these kinds ofthings or leads, and they can
choose to you know, butt in, orthey can choose to let AI handle

(04:28):
it.
This works while you sleep.
It works while you're busy, itworks all day and all night.
It does not replace and I getit, it does not replace the
human element.
It's not a real human, but thisis better than, I think,
nothing at all, or it's betterthan not being able to talk to

(04:53):
potential caregivers that youmight want to hire or potential
leads that might come in.
We have found that the and notin every area, but in a lot of
areas, that the in not in everyarea, but in a lot of areas.
The online option to chat isreally valuable.
So AI chat is available 24hours a day, seven days a week,

(05:15):
it's completely teachable toyour content and it's ready for
you.
So I highly recommend that youtry it out.
If you want to test it, ask.
Go to our website and ask itwhat color is the sky and it out
.
If you want to test it, go toour website and ask it what
color is the sky, and it'llactually give you the answer, or
one of us might end up chattingwith you if we're available.
Thanks so much, and that's AIChat.

(05:36):
Highly recommend it for all ofyour websites.
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