Episode Transcript
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Speaker 1 (00:14):
Shall, we get started
.
Speaker 2 (00:16):
Yeah.
Speaker 1 (00:19):
Let's see Rules of
the road.
I will do that you want to do.
Rules of the road Okay.
Speaker 2 (00:23):
All right.
Speaker 1 (00:24):
I'm in control here
of the road, okay.
All right, I'm in control hereof the screen, okay.
Speaker 3 (00:28):
Housekeeping lines
muted and less speaking.
Share stories, experiences,tips, ask questions or you can
use the chat.
Make recommendations and tellus what you want to know about
home care.
Okay, reintroductions.
Should I start, since I'malready speaking?
Yeah, you go for it.
I'm Lisa Marcella.
(00:48):
I have been in home care, hadbeen in home care for many years
, wore all different hats,because you all know you can't
stay in your own lane in homecare.
It just is what it is.
It's a totally unique beast.
I love being here with you guysand watching you through your
journey and helping you throughyour journey.
Being here with you guys andwatching you through your
journey and helping you throughyour journey.
Speaker 1 (01:09):
So thank you for
letting me be a part of your
home care world and I will passit on to Dawn.
Hi everyone, I'm Dawn Fiella.
I've been at Approved SeniorNetworks close to three years
and I can't believe how fastit's gone by.
I also have a background inhome care, same as Lisa done,
kind of all of it.
I love increasing the privatepay side of the business.
It's probably my specialty, andI love working with all of you.
So thank you for joining ustoday and allowing us to help
(01:33):
you in any way we can, annette.
Speaker 2 (01:35):
Okay, hi everybody.
I'm Annette Ziegler.
I too, 20 plus years in homecare and marketing.
I'm one of the trainers herefor the sales training classes
here at ASN.
So I'm one of the trainers herefor the sales training classes
here at ASN, so I know many ofyou that are on here.
I love teaching you all thetips and tricks of how to get
more referrals and market outthere and make you more
successful, and we have a greatprogram today, so welcome.
Speaker 3 (01:58):
And Valerie.
She's a co-owner.
She's not here.
I don't think yet Okay how towatch meetings that you have
missed.
So here we go.
You can go on to the salesforum here homecaresalesforumcom
.
Your username is your emailaddress and your password is
whatever was emailed to you whensigned up, or you can use the
forgot your password feature.
(02:18):
You can just click on that.
Speaker 1 (02:20):
And I want to say, if
you guys have not gone into the
forum yet or into MasteryCircle, the portal, we have a
three-part series on how to get24-hour jobs, 24-hour clients,
in there.
So I would pay attention tothis and get into all of these
portals and become active,because you're missing out on
some things.
Speaker 3 (02:38):
Yeah, definitely, so
you can go to on your desktop.
You log into the forum here andyou see where that arrow is
pointing to learning.
That is where you can find allof these of the older sales
training or from weeks prior.
And I think if you go to thenext slide, this is what it
looks like when you log in.
Here's the continuum sales.
(02:59):
If you're in other programs,like our sales training, you'll
see another box there for salestraining and yeah, that's what
it looks like.
And then here is when you clickthrough there.
You click on that box and youget to hear with all the
different weeks of all thedifferent continuum sales
mastery circles and all thetopics, all the leave behinds,
all the links to those things,so you can personalize those for
your company.
Speaker 1 (03:20):
Yep.
You just click on the one youwant to watch and the video pops
up and you can watch it to yourheart's content.
Speaker 3 (03:27):
Watch them all.
Yeah, can you believe that it'salready there, holy Christmas?
Yeah, it's already there.
Ok, the mobile version.
So the collab app how to use itand what it's for is to keep us
connected even while you're onthe go.
So here's the link here If youhave iOS, apple phone, right or
(03:51):
iPad, or you can click on thislink and load it to your cell
phone, and then here is for anyof us Android folks, and you
just go to collab with the K andthis is what it'll look like
when you get in on your mobilephone.
You'll just want to join thegroup on the right manages for
us, because that must have beena screenshot that Valerie took
off her phone.
But this is what it looks likehere and you can still go to
(04:11):
learning and everything.
You just join group.
And then the top I guess somepeople call it the little
hamburger, the horizontal linesthere.
You can go there and you canfind anything you need to, as
well as the bottom.
There are all the pages thereto the bottom.
So, yeah, keep in touch and youcan see all this cool stuff.
We love to see what people aresharing, especially when they
take our ideas and make themeven better.
(04:32):
Jj did right here.
This is one of my favorites.
He took the positive capsuleprescriptions and he got little
prescription bottles and madethem so cute.
So I really love that.
And then here I think it wastouching hearts test.
She always great ideas.
Sometimes I want to steal herstuff, but you can see all this
stuff here, any of the questionsand answers and we check here
all the time, so feel free tosee what other people are doing
(04:54):
as well as ask questions.
Speaker 1 (04:55):
I don't know if Tess
is here, but I believe it's her
birthday today.
Speaker 2 (04:57):
Yes, it is Happy
birthday Tess.
Speaker 3 (05:03):
I don't Okay, it's
your own.
Speaker 2 (05:05):
Thanks, Lisa Okay.
So, our agenda for today.
We all thought this was a greattopic to go over today home
care and how you can help reducereadmissions.
We're going to go over sometalking points and strategies to
gain more patients dischargingfrom rehab and hospitals.
We have some leave-behinds foryou that you can use when you're
(05:26):
out doing presentations thereadmission wheel and breaking
the readmission cycle and thenwe have a bunch of October,
november and Decemberleave-behinds really great ideas
to kick off the end of the yearfor you.
Okay, what is readmission?
Readmission happens when apatient's readmitted to the
hospital within 30 days of theirlast discharge.
(05:48):
The patient's readmission doesnot have to be the same reason
that brought them into thehospital or the rehab in the
first place.
It can be something you know,unplanned admission readmission.
For example, somebody a patientis discharged after a heart
attack.
They fall a few weeks after andthe admission can be to the
same or different hospital.
That counts as a readmission.
(06:09):
You know, through theirinsurance, the risk, the
increased risk of injury, makesa strong discharge plan
essential.
The best plans include homecare for patients with serious
conditions or complex needs,especially if they don't have
family members to help themregularly leaving the hospital.
More and more we see peoplebeing discharged.
They go home alone, no familyin town.
(06:31):
They don't have a good plan setup.
It's more risk for them to fallor to go back in the hospital
within a few days or a few weeks.
Okay, next slide.
So studies by insurancecompanies have shown that
elderly patients discharged fromrehabilitation or the hospital
to home care are significantlyless likely to be readmitted
(06:52):
within 30 days if they have thatproper plan.
It's really big.
Right now, medicare andMedicaid services have reduced
payments to hospitals forreadmissions.
They're making a significantconcern for the healthcare
providers.
They get dinged.
They're facing penalties forthese readmissions, so they're
really paying attention.
There's a strong motivation toreduce the avoidable
(07:15):
readmissions and administratorsare directing their teams to
prioritize the reduction ofthese avoidable readmissions.
So it's a really importantthing that's.
I know it's big here in NewYork and I know Don and Lisa
it's in their areas too, so it'ssomething to be to know about
and so when I was out in thefield I didn't really understand
the significance of this atfirst.
Speaker 1 (07:38):
But again, if
somebody discharges from a
hospital and comes back within30 days, when they come back,
medicaid Medicare is not goingto reimburse the hospital for
that stay.
They're not going to reimbursefully.
They'll reimburse some, butit's less than what they
normally would do.
And right now is the time ofyear where they're looking at
(08:00):
goals for next year.
The SNFs and the hospitals andtheir higher-ups are saying
we've got to get thisreadmission rate down.
And they give them goals.
And so if you can come in nowtowards the end of the year,
beginning of next year, talkingabout readmission, this is front
of mind for them right nowbecause this is what they're
being told by their higher-upsWe've got to get readmission
(08:21):
rates down.
Imagine a patient comes in andtheir stay costs I don't know
$12,000.
And normally Medicare mightreimburse I don't know 10 of it
or all 12.
I don't know.
But now, when they come backwithin 30 days, now they're only
going to do five or something.
You can see how, if that'shappening over and over again at
(08:42):
the SNF level, hospital level,it's very expensive and so
they're being trained to keepreadmits down, and home care has
a very big role in that.
Even if we could get them tostay on services even for just
those first 30 days, so they getover the hump right, that's a
part of it.
So if they have somebody in thehome with them during that
(09:04):
first 30 days, they're much lesslikely to readmit.
Learning this, using thislanguage, talking about it, is
going to help them see you as apartner, and that you even
understand this to begin with isa big deal.
Yeah, true.
Speaker 2 (09:18):
Thanks, dawn.
Home care reduces readmissions.
We know that.
It benefits the client, itbenefits the family, it reduces
the burden on the health caresystem and it positions your
agency as a desirable partner.
Next slide, dawn.
Okay, enhancing dischargesuccess the role of the home
care alongside home health.
(09:39):
To prevent readmissions.
The patient is discharged fromthe hospital or rehabilitation.
To prevent readmissions.
The patient is discharged fromthe hospital or rehabilitation.
The social worker, what theirjob is to do is to refer home
health to avoid readmits.
But that alone is not alwaysenough.
They go in for hip replacementor heart surgery.
They may have a nurse followingthem, they may have PT
(10:02):
following them, they may have OTfollowing them.
The nurse is responsible toschedule that for them and it's
through their insurance and theywill get that home health
coming to their home.
However, what I found when I wastalking to these patients or
signing up clients sometimes thepatient would think, okay, I
have home health coming, I don'tneed home care.
But here I can tell yousometimes they don't go to the
(10:24):
patient's home for two or threedays.
Their patient goes home andthey walk into the home.
They may not have no groceries,they need their medications and
this PT or the nurse may notstop by for a couple of days.
They don't come that same dayof discharge.
So the patient needs tounderstand that home health is
just stopping them once or twicea week.
They're not there to help withthe daily tasks.
(10:45):
They're not bringing thegarbage out, they're not making
their meals.
Home health could be there.
Home care can be there the daythey're discharged.
Speaker 1 (10:52):
That's a really good
point too that you make, Annette
, that they don't start rightaway.
We do, and when someone getshome, I would say that first
chunk of time is going to be themost crucial, because if a fall
is going to happen or somethingbad is going to go down, the
new medication makes them faintor I don't know whatever could
(11:13):
go on.
And we know too from being inhome care for years and years.
Those first three days they'rehome they actually regress a
little bit because they're doingmore on their own.
There's carpet to put wheel thewalker through or wheel the
wheelchair through.
They have a new diagnosis,they're on new meds, there's all
kinds of things going on withthem and home health.
(11:34):
I think that the rule is theyhave to go out and assess them
within 48 hours of getting home,but they don't actually have to
start and they start as soon asthey can.
I'm not saying there'ssomething wrong with home health
, I'm just saying they're notlike we are where we can even be
the right home and make surethey get in the house and the
caregiver's there with them fromthe start of getting home.
(11:56):
So you make a really good pointthere.
They don't start immediately,and that is probably the most
crucial time that they shouldnot be alone or without care.
So that's a really good point,Annette.
Speaker 2 (12:08):
I just recently lived
this through my sister who was
in the hospital for a few weeksand she has really bad back
issues and she had PT scheduledto come to her house and they
are supposed to come within 48hours but there are backlogs
here in New York.
I could speak for our area, mebeing in the home.
Can I go?
Give me the number, let me call.
So I called and the physicaltherapist called my sister and
(12:30):
she said this to her.
She said I have 15 patientstoday to see and I know I'm
supposed to come to your housebut I can't.
So she didn't even see mysister for four days after.
Luckily, my sister, she's okay,she's not that old.
When she's 70, she's fine.
What if this was somebody who'slike 85, 90?
They're getting home from rehab.
They're deconditioned, they'relaying in their beds, they're
(12:51):
tired, they may need to be onnew meds.
So that's why it's to have homecare in there right away and
advocate and help this person,educating the social worker and
the discharge planners howhaving home care along with home
health sets up patients forsuccessful discharge and can
prevent readmission.
Whenever I talk to these socialwork discharge planners, I let
(13:11):
them know we work together withhome health.
We're there together.
You know, we can even workschedules where sometimes the
families would say I have the PTcoming Tuesday and Thursday,
we're going to have you comeMonday, wednesday, friday,
saturday and Sunday.
Works well that way, and I'msure, dawn, you probably did the
same thing.
Speaker 1 (13:29):
Yeah, the same kind
of thing happened and sometimes
they would say we don't reallywant the caregiver here when the
nurse is here or when PT ishere, because they already they
see that as coverage.
But I think what they don'tunderstand is they're there for
an hour, an hour and a half.
They're not there that long.
It's not enough time to reallybe there as an assistant.
(13:50):
They're there to help them withtheir exercises, change a wound
, care, bandage.
It's not the same at all.
Speaker 2 (13:57):
Okay, next slide.
So things to consider afterdischarge the patient they may
have restrictions.
Are they going to haverestrictions?
Example hip replacement.
They can't bend.
They may need standbyassistance.
Are they on a new medication?
Are they going to needmonitoring?
Maybe they need reminders.
Follow-up care when they'redischarged there's always
follow-up appointments.
(14:18):
It may be a couple days after,maybe the same week.
Who's responsible to bring thisperson to their follow-up
doctor appointments?
Do they have transportation.
Speaker 1 (14:26):
It's not even just
that too.
Think about the patients thatdon't call to make the follow-up
appointment.
They don't even know thatthey're supposed to call their
medical or their whoever,whatever specialty doctor it is.
They don't even know they'resupposed to make a follow-up
appointment, and then thatfollow-up appointment doesn't
happen, and then maybe thedoctor would have seen something
at that follow-up appointmentthat everyone else is missing.
(14:48):
That could also be a readmit.
So there's so many things thatthe caregiver, home care, can do
to prevent those readmissions,and this is the time to start
really talking about that,because the end of the year is
coming and it's just more indiscussion in their meetings
right now.
So right.
Speaker 3 (15:05):
I think a lot of
times too, there's a lot of
confusion because there are somany different calls coming in
from automations, from thedifferent offices too, that it's
just so confusing to the personwho's home that they're just
like I have no idea what's goingon.
And a lot of the times, havingsomeone there to advocate for
them and just help explain thisis for PT, this is for meds,
(15:27):
this is for this is, these arewhat your appointments are and
help with that aspect I think issuper important.
Speaker 1 (15:33):
And speaking about
that too, I think it's important
to train your caregivers tolook for those discharge papers.
Right, we had caregivers thatwere more ones that we.
They just were good about this.
Some caregivers are better atsome things than other things,
and we had caregivers that Ithat we liked to help handle
discharges more than other ones,cause we, they knew we trained
(15:55):
them all the same, but some ofthem just really took control of
this.
And let me see your dischargepapers.
Oh, it looks like you need tomake an appointment with PT or
with your neurologist, whateverit is.
We better get that scheduled.
Oh, it looks like they calledin some new prescriptions.
Maybe we better go check thatout and say let me call the
pharmacy and see if they'reready.
These seniors coming home havebeen through surgery.
(16:17):
They've been from the hospitalto the SNF.
They're confused and exhaustedand if they are on new meds
they're trying to adjust to thatand maybe their mental isn't
quite right now and they reallyneed someone to help them with
that if the adult child isn'taround, and maybe their spouse
is loopy too or busy with otherthings or they're exhausted
because they've been in thehospital and the SNF visiting
(16:38):
their significant other.
this whole time.
Everybody's tired and wiped out, so the caregivers also need to
be trained to look at thosedischarge papers and ask for
them if somebody's just gottenhome.
Speaker 3 (16:49):
Yeah, definitely
Sorry.
Another piece to that, justreally quickly, is that we would
have, anytime there's a startof care or a change in condition
, which is when someone comeshome from a readmission or from
an admission right, they'recoming home, they're discharging
home we would have a clientcare or a lead caregiver, like
you spoke about there, Dawn,that some are just better than
(17:11):
others and you can traineveryone up to get there.
But we always made sure that wehad that paperwork and I would
even sometimes I used to do thisat assessments as well with the
family but I would bring thelittle printed copies of just
days of the week and a littlecalendar, a blank calendar say,
okay, this is what we're doing,this is all of your appointments
, because they are listed whenyour next appointment is here,
(17:31):
and so just make it a littlefriendlier and then stick it on
the fridge or whatever.
So there's lots of differentways to do this, as home care is
figuring out all of that, thatwhatever works for that person.
Speaker 1 (17:46):
And I think too that
if you're going to go to the
rehab to sign them up for carebefore they go home, which is
what the social workers preferit's better for you because you
have more time to find acaregiver and it's just nice to
have that piece of the dischargeplan done for the social
workers.
So it works really well to gointo the SNF, get them signed up
while they're still there.
If you've done that, you canalso you have more access to
like discharge papers and who'stheir neurologist and who's this
(18:10):
.
You can always go back to thesocial worker if these papers
are missing or whatever.
That's why it also pays to havea really good relationship with
the social worker, not onlyreferrals, but so that you can
help your clients.
When they do get home, They'llgive you the entire face sheet,
the whole thing.
She has all their informationOkay and help your clients.
When they do get home, They'llgive you the entire face sheet.
Speaker 2 (18:28):
Face sheet, the whole
thing.
The face sheet has all theirinformation.
Okay, and I guess we'veinterrupted.
No good point.
They give you these 10 pages ofdischarge papers and, like I
said, I'll bring my sister upagain who was totally with it.
She was totally confused.
They went over it with her realquick and I went and I looked
through all her papers andhelped her, but she's I'm
thinking wow, you're totallywith it and you can't even
figure out what you need to do.
So, yeah, it's definitelyimportant to have somebody there
(18:50):
to help.
Sometimes they need equipmentsupplies.
The social worker may haveordered a shower chair or walker
.
Maybe it's not there.
Somebody might have to call andfind out where everything is.
You may have to go pick it up.
People forget.
Maybe the social worker didn'tput the order in that happens.
What adjustments need to be madein your house for home safety?
Maybe there needs to be somerugs or cords removed.
Maybe they're coming home aftera surgery where they need to
(19:14):
have more room getting intotheir bed.
Some things may you have tomake it safe for them.
Have a safe environment, somany things when they come home,
because it may be differentfrom when they left.
In home health you find outwill they be.
Is home health coming to thehome?
You can find out who they are,who the company is, and having
home care in the home isadditional support.
Like we said, it just sets theclient up for a successful
(19:36):
discharge and helping them tocontinue recovering from home.
Insurance cuts people so earlynow when they're in rehab,
they're going home weaker andweaker.
I see it all the time.
They're still rehabbing whenthey go home.
So you're there to help themcontinue on, maybe for a few
weeks or a month or however longit might take.
Speaker 1 (19:56):
I think too the best
or the fastest way for me to
grow private pay was to bemarketing to the skilled nursing
facilities, and when you'redoing that, all those referrals
are discharges, they're alldischarging and they're the most
frail of the referrals you'llprobably get.
But they are also the biggerjobs.
They last longer usually and alot of them start as 24s and
(20:18):
taper down as they get better.
So it's a great market to goafter, for sure, but you also
need to be equipped with all ofthe things we're telling you.
I also had the number ofsomeone who could put grab bars
in quickly for me, the company.
They would come right out andget those grab bars installed
right now.
They would put in ramps.
(20:39):
Now this person maybe is in awheelchair, and they weren't
before.
They were in the SNF.
So having somebody in your backpocket that can help you with
that is a really good thing too.
She used to come, run out tothe home.
She'd be like I'll be there ina half hour and she'd start her
measuring.
Sometimes they need a bar bytheir bed, by their toilet, so
that they're safe, and so ifyou're not doing this yet, this
(21:02):
is a piece of it is havingpeople in your back pocket that
can help with those types ofthings, so that it is going to
be safe and the home healthagency will appreciate that
you've done that too, because PTis going to come in and go
where are?
the grab bars, why?
So it'll already be done or inmotion, at least by the time
that happens.
If you're going to go afterthese discharging people, have
some resources for yourself too.
(21:23):
They also can order hospitalbeds.
Find someone that does hospitalbeds, someone that will do
Hoyer's for you, someone that'lldo a stand Hoyer.
All of these types of peopleget their cell phone numbers and
tell them I want to be able tocall you when I'm in a home and
have you respond and I willcontinue to use you as long as
you're doing that.
(21:44):
And a lot of them know how toeven get Medicare to cover the
Hoyer lift, the wheelchairs, thewalkers, the grab bars.
I would start spending sometime on that.
If this is something you'regoing to go after and I highly
recommend you do go after thistype of business it's probably
the most profitable, fruitfulbusiness you're going to run
into in this market.
Speaker 2 (22:05):
Yes, you can get a
lot of 24 sevens because
sometimes, like I said, they'rebeing discharged early and it
may just be like, hey, for justthis week or just for two weeks
we're going to do 24 seven andthen it may cut back to 12 hours
a day.
But there's a good opportunityto get some good hours because
these people are home alone intheir fall risks and they need
somebody there with them.
Speaker 1 (22:26):
You know 24 seven and
the thing is, even if maybe
you're getting a couple ofdischarges a week at first from
different sniffs, and maybethey're 24s and it's only going
to be for two weeks, that's okay.
In two more weeks someone elseis going to do some discharges
for you.
They're 24s, and so you can seethat these 24s are going to
(22:47):
start to overlap and build ontop of each other, and some will
stay 24s longer than others,and so that I really feel like
if somebody has had a fall orthey have a new disease that
they're dealing with that maycause a fall, new medication
blood pressure medications arereally I don't know how many
patients or clients we've hadI've had that are on like a
(23:10):
blood pressure medication tolower their blood pressure, but
it's too and so that they shouldhave somebody in the home
monitoring this with them,helping them to stand in case
this is the time right thatthey're going to go down, and so
all of this leads to 24 hourbusiness, and so I think I this
is definitely time right thatthey're going to go down, and so
all of this leads to 24-hourbusiness, and so I think this is
definitely a really goodbusiness to, or good place to
(23:32):
get referrals from because ofthat, because they're going to
be bigger jobs and again it canjust continue to build, to just
keep replacing those 24s as theyreduce their hours.
Speaker 2 (23:43):
Exactly Okay, as we
know the things you could do
that a lot of home healthdoesn't do.
You can do meal preparation.
You're going to get groceryshopping.
Some of these people may haveissues and they need reminders
helping them follow thedischarge instructions and the
(24:11):
orders.
Transportation, assistance withmobility Many need standby
assistance for a while untilthey are stronger.
Laundry, housekeeping, changingtheir bed linens, bringing out
the garbage to the curb and wecan't forget, everybody's got
their little pets.
We take care of their pets.
Take the dog for a walk, Takethe cleanup of the dogs, Go into
(24:32):
the yard and do the cleanup.
We had many clients that hadpets.
That's an important part.
Assistance with their PTexercises that's big.
A lot of times their exercisesare just sitting next to their
lazy boy chair and they're notpaying attention.
But your caregiver can do theexercises with them and it's
bonus points if the PT is thereseeing your caregiver do that,
you know, with the client, LikeI said, also clean and refresh
(24:55):
the refrigerator.
So so many things that peopleneed help with when they get
home.
They're tired, they're weak, sothere's a big opportunity for
you.
So this is something I used whenI worked in home care.
This is a document leave behindthat actually Lisa recreated
for us, and we have the Googlelink and the Canva link, but I
(25:15):
would use these two documentsthat I'm going to review with
you when you do a presentationor you're meeting with discharge
planners.
Sometimes it helps them thinkabout it.
This document is thereadmission cycle.
There's a medical crisis.
There's limited home healthcare, social isolation.
They're missing their follow-upappointments, Medications are
(25:36):
missed, Immobility, poornutrition, poor hygiene, missed
early warning signs.
So this is the cycle.
And then we could go to thenext wheel, breaking the
readmission cycle.
So then this person is going tohave immediate supplemental
home care.
You can start the day when yourpatient is discharged.
(25:57):
We can even come and pick themup, but we can be there the day
they get home.
Make sure they're all set upfor success.
Speaker 1 (26:02):
I have a question for
both Annette and Lisa.
I know the social worker law.
The rule is that home health isgoing to be out there in 48
hours.
Do we think that the socialworkers think they're starting
service in 48 hours?
I think probably.
I think they think that too andit's a big misconception.
It is the nurse is going to goout and assess them within 48
(26:26):
hours.
That's the rule.
And to be careful how we say it, we don't want to make the
social workers feel like theydon't know what they're talking
about.
But we can start services,because I think if we're
pointing out to them those firstthree days are very difficult
and if home health doesn't startuntil after that and again,
home health's only there for anhour to two hours a week, so
(26:46):
that's really not going to keepthem from readmitting either.
So really stressing that theway you break the cycle is to
have immediate care in that homewhen they get home, and home
health is not going to do that.
Speaker 2 (26:59):
So sorry to interrupt
but I was just thinking you
brought up a good point because,like when I would present this
to case managers, I would bringthese handouts and I think it
got to the thinking wow, thatdoes make sense.
This really can help ourpatients from not being
readmitted because they'regetting somebody taking care of
them every day.
They're getting all their needsfulfilled.
So we're helping to break thereadmission cycle.
(27:20):
We're the important part, andsometimes they don't realize how
well you work with home health.
We teach really not.
We teach this all the time inour classes.
We're not competition with homehealth, we work alongside with
them.
These are great.
We have the Google Doc and theCanva Doc.
I think it's a great talkingpoint when you're talking to
social workers and dischargeplanners and bringing up that
(27:42):
readmission.
That's big when they hear thatbecause they're getting dinged
all the time.
Yeah.
Speaker 1 (27:47):
I think this is
really good.
This is my first time reallyseeing this, so I really love
this.
Annette, I think that this isvery powerful.
If you were to sit down and doa lunch and learn, you could
give them some stats about allthese slides.
We're talking about readmission, how it happens, how home care
helps with it, even if we somestats about it, maybe and then
(28:09):
talking about the readmissioncycle.
What did you call them?
You called them something along time ago revisitors or it
was frequent flyers, or I forgotFrequent flyers.
Speaker 2 (28:20):
Maybe we used to call
them frequent flyers In the
hospital.
Speaker 1 (28:24):
They call them
frequent flyers because they're
coming back, and every time theycome back they're like oh,
Medicare is not going toreimburse us, this is going to
be a freebie.
It's costing the hospital, it'scosting the health care system,
it's costing the SNF and we canbreak this readmission cycle.
This is really powerful.
I love this.
This is a very powerful itworked really good.
Speaker 2 (28:42):
I would always bring
it presentations and I'm sure
all of you on here today.
You have clients that go to thehospital.
They come back and then you getthe call three days they're
back in the hospital.
It's just such a cycle there.
It's just if these dischargeplanners understand how much we
can help and we can educate themand talk to the families,
hopefully they'll refer more toyou and you'll get more
(29:02):
referrals.
Speaker 3 (29:04):
Even that first piece
there, immediate supplemental
home care.
I think if you touch on this,you're not really saying hey,
you guys are letting them go toosoon, or hey, no one's out here
for up to 48 hours.
They're not here at hour one,and so I think if you just touch
on that a little bit more, justlike could be there that same
day, be careful how you say it,but ultimately they need someone
(29:27):
there and we can be there rightaway while that nurse or that
person may have quite a fewother people on their plate on
their task list to get to.
Speaker 1 (29:36):
Right, and I think
too it's important to talk about
.
Every year.
People get a certain amount ofhospital stay visits a year.
Seniors do and stay visits ayear, and as it gets closer to
December, if they haven't usedall of their time, everybody
knows they're going to do better.
If they stay longer, right,they're getting one-on-one,
(29:58):
they're getting care, theirvitals are checked, they're
getting food.
If they stay longer, they'regoing to be stronger before they
get home.
As it's December-ish, if theyhave a lot of days left, they
might keep them longer, but comeJanuary they're not going to,
they're going to keep themshorter, not because they don't
care or what.
Those days that they get haveto last the entire year right A
(30:20):
whole year and we don't knowwhat the year is going to bring.
So come January they're more aptto discharge them a little bit
sooner and they're going to needmore home care because they're
not discharging them in a badway, they're not sending them
home half like.
They're just not healthy yet.
It's just in December.
They can keep them longer andso I would think they're going
(30:40):
to need home care regardless.
But I think come January it'sgoing to.
They're going to even be moreapt to be like plus.
They're also going to gethammered by their corporate
offices.
We need to reduce thereadmission rate.
The readmission rate needs tocome down.
They're going to start hearingthis now and the beginning of
the years.
They're going to get goals, andso we can be a big part in
helping them with that.
Speaker 3 (31:01):
And that's too.
When you go in and you talkabout this very slide, the
bathroom is further, furtheraway.
How am I going to walk with mywalker and my dinner and my
water when I can't stand andcook dinner?
You know what I mean.
So all of those things are sodifferent.
It's not just brought to you.
If you don't have someone thereto help, yeah.
Speaker 2 (31:17):
Right, yeah, we have
a couple more lead behinds for
you.
Our services reduce readmissionrates and what happens after
discharge.
We have the Google and Canvalinks.
These are all.
These are a couple of thingsthat we talk about in our sales
training too, but they're greatleave-behinds to use.
But feel free to use them.
I think they're beneficialbecause, john said, the
hospitals and rehabs are gettingdinged and they're graded and
(31:40):
they're not getting fulfillmentin their payments.
They need to have thesepatients be set up for success
when they get home.
Speaker 1 (31:48):
Any questions?
Do you have any questions?
The first few days afterdischarge are the hardest.
You'll see on the flyer whythat is, and so educating the
social worker about that too isgoing to be important.
We do have a raised hand.
Tammy, do you have a question?
Speaker 2 (32:07):
Yeah, real quick.
I just don't see the Googlelink or the Canva link in the
chat.
I'm looking for it, though.
Speaker 1 (32:12):
Oh, they're on the
slide.
You're going to get a copy ofthe slide deck.
So if you look down here on theslide, you'll get the slides
emailed to you, and then theCanva links are there.
Okay, thank you, they're all onevery slide.
That's a really good question.
So that's where you'll get theslides and then you'll have the
(32:32):
links within the slides.
Speaker 2 (32:33):
You'll get a PDF.
Okay, we send a replay of thiswith all the PDF documents
within around 24 hours.
You'll get it approximately orso, so just look for it out when
you're emailed.
But all the links are on there,okay, good, I was trying to
take pictures so fast, oh youdon't have to.
Speaker 1 (32:54):
Okay, Tammy.
No, we're going to send it allto you.
Speaker 3 (32:55):
You haven't hit your
fingertips, just give us a
holler if you don't see it, andthen they go into the portal.
Speaker 1 (33:00):
You could watch this
two months from now.
If you wanted to rewatch Sure,have access Yep.
Speaker 2 (33:05):
Okay.
All right, that is my part.
And now, lisa, we have, like Isaid, we've got a array of
wonderful leave behinds.
Speaker 1 (33:13):
Before we get?
Do we have any questions aboutreadmissions or anything we
covered before we get into?
The leave behinds Anybody?
Speaker 3 (33:20):
Or even other ideas
that are things that you guys
have done in the past.
Any outside of the box stuff?
Speaker 2 (33:30):
I'd like to be able
to share yeah it in the chat,
let us know.
Speaker 1 (33:33):
okay, quiet today
something in the chat.
We'll come back to it.
Go ahead for sure.
Speaker 3 (33:39):
Okay, time is now
start gaining interest this is
your reminder in bright redpumpkin decorating contest every
year.
People absolutely love this andso we bring it back every year
because it's the best.
So you can do something likethis take this little flyer out
to a couple of differentcommunities, you can leave this
behind, but the cool thing isthat you have to talk with
(34:00):
someone to coordinate this.
So you must speak with thesocial worker.
You must speak with thedirector of nursing.
Wherever you're going, this isa must speak with someone.
Director of nursing, whereveryou're going, this is a must
speak with someone.
So this is your reason why youneed to talk with them this time
that you're visiting.
So it's simple you decoratesome pictures.
There's a due date, october31st.
So this could be you going into a facility, a community sorry
(34:21):
, bad word, community and doingthis with them.
So you're going to have tobring a table and everything
that's involved with this ifit's paint or whatever, or you
can drop off a few and say, hey,we want to see pictures, we
want to see, and then we'll letyou know who a winner is.
We had somebody last year thatdid a couple of different
contests and they gave away.
Like on the first flyer, thereare a couple of hours of free
(34:43):
care right here, three, threehours of care.
I think someone did an eighthour.
So we jokingly said what ifthey asked for two hours here,
two hours there, right, no, it'sstraight, straight, straight.
But the link will take you to afillable.
You can fill this out, you canchange what the winner will
receive, or you don't offer thatat all.
You can do what you want to dothere, um, but this will get you
(35:05):
in front of them.
They have to respond to you.
You'll get a cell phone number,especially if a social worker
is sending you the photos, right, because they have to text the
picture.
So this is going to get you infront of them a whole bunch of
different ways, and this is whatwe want.
This is the reason why we aregoing out, and every eight to 10
days we're going outconsistently to talk with folks.
Speaker 1 (35:23):
And I have personally
used this for three or four
years, and come August they'reasking me you're going to do it
again, right?
Yeah, forget about us, please,and you guys still have time.
Just pick some sniffs that youhaven't been able to get into,
ask them to help the seniorsdecorate too, and play scary
music and bring cookies and dothat.
There's lots of ways to use it.
(35:53):
You can do a combination ofboth, but it really will help
you to get in front of them.
The fact that they have to textthe picture gets you on a
texting basis, which will changethat relationship for sure,
Definitely.
Speaker 3 (36:04):
And these little
pumpkins, their official name is
what was it?
We Be Little Pumpkins.
You can find them at farmer'smarkets all over.
Just Google different farmer'smarket pumpkin patches, even
grocery stores like Sprouts.
Speaker 2 (36:15):
I saw them at Safeway
.
Speaker 3 (36:16):
The other day Safeway
Grocery Store.
Really, yeah, I don't knowwhere I was, but I was in one
that already had.
They were really small aboutthis big and they already had
little faces painted on them,which I thought was really cute
too, just to take out and leaveon a desk or something.
Yeah, yeah.
But, like we said,participation can be different
One or two per facility.
I'm having trouble speakingtoday.
(36:38):
My brain's going faster than mymouth.
Or you can just deliver andleave, or you can do it with
them.
I would want to do it with them.
Here's a couple of differentexamples from past years.
I love the ginormous eyeball.
That's really cute.
Speaker 1 (36:56):
Yeah, I think they
won that year.
Actually, it is very cool.
They really get into this.
And this one was on a mirrorand it spun, it moved in a
circle.
It was very cool.
Oh, the lashes, yes.
And when they sent it to us itwas a video, so that's a
screenshot of a video.
And there was this very likeglamour girl music playing.
We probably won that yearbecause it was very cool yeah,
and the bubble bath is prettydarn cute too yep.
(37:16):
and then here down here on thebottom, one of my marketers
brought girl scouts and boyscouts.
She had one of each.
Her children she bought,brought their troops in and they
sat and painted with theseniors, and so it's another way
to do it and it'smulti-generational and they
absolutely loved it.
So there's so many things youcan do with this, but you do
need to not just be all businesswith your referral sources.
(37:38):
You need to bring some fun intotheir day-to-day, and this is a
great way to do it, and it's agreat way to welcome fall too.
Speaker 3 (37:45):
And I think that's
what, when you're going in and
you're doing it at the communitywith them, it really shows your
heart in that space, becauseyou're helping, you're engaging
and I think that really helpspeople see who you really are
too, not just the business side,but also your heart.
And I think one year, if youlook there like that, on the
left-hand side, the just batchof pumpkins and there's the
(38:06):
sticker with their company logoand everything and it's attached
to little flyers, that's reallycute too.
That was a great way to justbring it in and maybe hand it
off to everyone in the assistedliving or wherever they were at
Senior center, wherever.
Speaker 1 (38:20):
And they got three
hours of free service.
It looks like that's what theywent with.
It's fun, so fun.
Speaker 3 (38:26):
Okay, national Case
Management Week the 13th to the
19th.
The running theme for casemanagers is that they are rock
stars, which we know they arebecause they get to be all over
the place and have to deal withso much, and just wanted to
showcase that.
This year's theme for the CaseManagement Week, though, is
powering the future ofhealthcare, so we want to power
the future of social workerswith rock stars tying the two in
(38:49):
.
So, if you go to the next slide, yeah, so take them a case of
rock stars and or give them one,one per case manager.
I really like these littleenergy stones, too, and their
stars, so I think that ties intothe theme, and it's just
something really cute.
You can get one of those littlebaggies and you can put other
Trotsky's in there, other thingsthat have your logo, but I just
(39:11):
this is really cute to bring in, and that, again, knowing their
language, so knowing that they,the items they sell on their
actual care case managementwebsite, is rockstar,
everything's rockstar, so Ithink that knowing that would be
super cool.
Bone and Joint Health NationalAction Week is the 12th to the
20th Take care of your bones,and these are some of the things
we want to give someinformation right.
So we're giving informationabout how you take care of your
(39:32):
bones.
So for healthy bones and jointsyou need calcium, vitamin D,
exercise, sunlight.
Also, don't smoke or drinkalcohol in moderation.
So our caregivers help patientsmaintain a healthy diet and
exercise plan to help maintainyour bones and joints.
So I just thought this was cute, especially because we could
(39:52):
tie in the bone pens that timeof year, and so here's some of
them.
You can click on the links here.
There's little hair clips thatare bones.
That I just thought were reallycute.
You can maybe with a bag.
You could just clip that bagclosed Mini skeletons and the
bone pens again, they're reallycute.
Go to the amazon links.
There you can find those.
Okay, for halloween and I knowthat not everybody celebrates
(40:13):
halloween but for those that do,or for those that want to go
and reverse trick or treat,we're always waiting to give you
a hand.
Call our text father.
When you need a hand in homecare, get it, because the hands,
and then you can.
Everyone has a box of gloves,so you can take a box of gloves
and fill that with some glovefiller.
Some really fun little itemshere that represent halloween a
(40:35):
little bit and then candy andjust fill those fingers, fill
those hands and you can.
Annette always says to makesure you get those little
spiders.
Let me let priscilla in getthose spiders and put them on
the finger and just really cuteand that'll keep stuff in place
too, and then you tie themclosed and you can take them out
.
Okay, so for Thanksgiving,november, leave behind.
(40:56):
This one is really cool becauseyou can celebrate.
What does it say?
Celebrate Thanksgiving withthese giant posters and you can
actually get your logo on hereand put something here.
I like this, thankful for ourpartnership, because maybe we
don't have a partnership yet,but I want to put that in your
head.
That's what we are.
We're partners, right, andthere's a couple of different
examples here the happyThanksgiving with the Cardinal
(41:19):
and the Turkey.
But the idea behind this is totake this out.
If you go to the next slide,you'll see some successful
coloring together and, yeah, theidea is just to go out.
You need to talk with someone.
You can't just throw this onsomeone's wall.
So this is a great reason toyou know, talk with them and
(41:40):
tell them how much youappreciate their partnership and
that you really wanted to setthis up.
You may even want to bring alittle like one of those little
tables with the because causeyou're going to need to provide
the markers, the all of thethings to be able to color here,
and so maybe even that tablecould have your brochure or
presented by, but have somethingthere that shows them that it's
from you, so that all of thenurses, all of the case managers
(42:01):
, all of the social workerspassing by see that it's from
you and they can see.
That's just a really cool wayto get everyone involved.
The link there below and I knowthat someone found another link
for a little less expensive,but it wasn't I don't think they
had as many uh topics or asmany a variety of things- yeah
(42:22):
yeah, what's cool about this,too, is you can put your company
name, like this says nursing.
Speaker 1 (42:27):
You could put your
company name up in the corner
and then color that part inbefore you bring the poster so
that it really stands out, andget your logo on there.
So it's customizable, which Ithink is cool, is it?
Speaker 3 (42:39):
there's a couple.
Uh, let's see.
Alessandra says amazon has cutemini pumpkins and ghost candles
too awesome, and she sent usthe link yeah, yay, I want to
look.
Yeah, I'll look later.
Okay, and then here we go.
Another one for november.
We can help don't be a turkeyand stress over discharges and
(42:59):
so we want them to know.
Call us now, because we havetrained caregivers ready to get
your patients home safely.
That's the reason why we do somany different leave behinds is
because we're piecinginformation to the same people
that we're seeing every week.
We want them to know andremember all the different
things we do for patients whenthey're going home.
But this is really cool.
You can grab these littlestress ball turkeys, put your
(43:22):
logo on these and people willuse these every year, over and
over, as a decoration for theirdesk or the office or wherever
they're at, even put them ontheir car dash while they're
driving around.
But these are really cute,super successful.
People love these and they'llremember you buy these for sure.
Speaker 1 (43:38):
Another fun just
thing that we used to do is
gobble till you wobble withsnacks during November.
I love that that has a littleturkey on it, just like sweets,
like candy corn and stuff likethat, and we would just put
gobble till you wobble.
They love that, I don't knowwhy, I actually love that.
Speaker 3 (43:56):
Now I want, like, a
turkey bobble head, where it
would just be like it has tomake the noise too.
It has to make the gobble noise.
That would be really cool.
Speaker 1 (44:04):
Yeah, a gobble till
you wobble is really something
that took off as well.
Okay, keep going, I love it.
Speaker 3 (44:09):
Okay, honoring all
who served.
So Veterans Day is approachingand just join us in thanking our
veterans for their service andsacrifice.
You never want to forget themand go to the next.
So I found this really cooljust all together package and
you can order from 150 of thesepackages to 400.
And there's the price rangethere.
(44:29):
But what comes in the packageis the bag right, the pen, the
pin and the key chain.
So I just thought this wasreally cool.
It's super inexpensive and itjust shows that you're
supporting our veterans andbeing patriotic.
And then I also did this for ourCanadian friends the same type
of theme, but we did the.
What are these called?
(44:50):
Again, poppies, I can'tremember the flower name.
Yeah, poppies.
And if you go to the next slide, you can actually use these for
us here or for our Canadianfriends.
I really love the red poppy.
Just remembrance, so we neverforget.
In Canada they call itRemembrance Day and for us it's
Veterans Day, but it ties inwith each other Perfect, yeah.
(45:12):
Another one here is it isHospice and Home Care Month.
I love it because hospice andhome care always need to work
together and they can supporteach other.
And I remember always gettingcalls I swear people oh, mom's
on hospice now, so we don'twon't be needing you anymore.
And I'm like, well, are yousure about that?
Let's talk about that for amoment, because I'll tell you
why you do.
And so this is a great way tojust keep just tie that in.
(45:36):
If you're going out to speakwith even your hospice folks, if
you're going to go do anin-service or a lunch and learn,
they need to know that, yeah,they should be calling you,
because this person's familydoesn't want to be caregiver,
they want to be family andthey're going to need someone to
help them, whatever situationthey're in or their condition
changes.
Also, this is an original poemby me.
(45:56):
Oh yes, if you guys want me tosign it, let me know.
Speaker 2 (46:00):
Good job Lisa.
Speaker 1 (46:01):
We read it last time
but it is beautiful.
Speaker 3 (46:04):
Yeah, I'm not reading
it again, and then you'll see a
repeat of this kind of, becauseI use this for the holidays as
well.
But getting the mason jar andthese cookies it's just a recipe
, right?
So I thought this would tie in.
But filling this it's 6.25ounce of cookie mix into the jar
.
You could add on the very topsprinkles.
(46:25):
I've seen a whole bunch ofdifferent ways Just make the jar
beautiful.
You don't have to take this toeveryone.
Of course it's a little more ofan expensive thing, but you
could use this during for yourhospice folks or for whoever you
feel like should get this, andthen you can actually glue or
tape this or get that stickypaper that's about that same
shape and you can tape it ontothe mason jar and it will just
(46:47):
look really cool too I love that.
Speaker 1 (46:49):
Yeah, definitely,
okay, finished, all right,
finish this year or strong, yeah, okay.
How can we finish strong?
What do we need to do?
There's lots of things that wetalked about this last time too
getting your revenue up andbeing prepared for the December
fall and billing, like all thathappens.
These leave-behinds can helpyou to finish the 2024 strong,
(47:12):
because these are the thingsthat are going to get them to
come out and talk to you Ifthey're seeing your face and
you're doing something fun andyou're doing something creative
and something different andmemorable.
And it's warm, right, it makesyou look like you're a warm,
caring person.
It's going to help you finishthe year strong, and the
holidays really lend to that.
(47:33):
We have the pumpkin decoratingcontest in October and
Thanksgiving or November We'vegot your poster and then,
starting in November, you canstart prepping for the winter
coloring pages.
This is another campaign I didevery year and everybody wanted
to participate.
Every year They'd start askingme about it.
So, oh, I guess we have moreslides.
(47:54):
I didn't know that.
That's we do, we do, I thinkthe holiday we'll come back.
We'll come back to these.
Sorry, they're out of order.
I probably did that.
I'm sure that was me.
That's okay.
So the coloring pages.
What you're going to do isyou're going to get these
coloring pages and we've gotlots and lots of them.
We give you the link to thefolder where all these coloring
(48:16):
pages are held.
We're being really careful tobe politically correct and not
have anything that's got anykind of religious connotation.
It's just winter, winterwonderland coloring pages,
that's it.
You take them and you bringthem to schools, elementary
schools, and you hand them out.
You can call the school aheadof time.
I actually popped into someschools without calling them and
(48:39):
said who would I talk to aboutthis?
They distribute them to theclassrooms.
The students put their firstname, their age, their grade in
school, your logos up here atthe top and some kind of
statement with your phone number.
Be careful not to say keepingseniors at home, because we're
going to use this everywhere andit could offend assisted living
buildings.
So just a general statement andthen you have the coloring page
(49:01):
.
What's going to happen is theteachers, during the whole month
of November, are going to havetheir students color these for
seniors and at the bottomthey're going to put a little
message, your special message toa senior.
Get hundreds and hundreds ofthese done.
So this is one that was done.
His name is Lyle.
Happy holidays, my snowman ishappy.
(49:24):
My snowman can throw snowballs.
Some of it is just, but that'swhat makes it so endearing and
so touching and so warm.
And the seniors love.
I can't tell you how much theylove receiving these.
So in November you're going tostart passing them out.
You're going to give the schoola deadline.
You have to give them a harddeadline and the deadline should
(49:45):
be before they leave for winterbreak.
I would pick them up by the endof November.
Just call it.
I'm out there November 30th andI'm picking these up.
Get as many as you can, becausewhen you go to the assisted
living, when you go to the SNFsand you go to independently, go
everywhere with these and say,would you like some of these?
They're going to say I'm havinga holiday dinner with my
residents and there's 150 ofthem.
(50:06):
Can I have 150 of these?
One place can totally work.
Well, I've had sniffs say, oh,these are so beautiful and I
think do you mind, can I go inand just hand them to every one
of your patients?
Absolutely.
There's hundreds of peoplesometimes in these buildings.
So be prepared.
You want to get the biggestbang out for your buck out of
this and it gives you, it putsyou in that holiday cheer also.
(50:28):
It just makes the holidays sospecial when you're doing a
campaign like this and it goesover really well.
They love it.
And this link here will take youto the folder.
This folder houses all of them.
We've got lots and lots ofdifferent ones.
Some of them already have thename, the place to put the logo
and the name and everything.
So this went over really wellfor me.
(50:49):
I used it year after year.
Everybody loved it and reallywanted to participate every
single year.
So the first year I think wedid 100 and we got into the
thousands because that's howmany we needed.
Everybody wanted to be involvedand enjoy it, and the messages
the children write are just andit's big, awkward, writing right
and you can tell it was a child.
And then you could give theseout to your clients too.
(51:15):
We started giving them out toour clients when we would do our
supervisory visits and theneven the employees would keep
them up in their cubicle.
Can I have one?
And they'd keep it up in theircubicle all year.
So super fun campaign andreferrals bumped up big time
after doing this too, and it gotme in front of everybody.
Okay, lisa, we'll go back toyour side.
Speaker 3 (51:32):
I just love those two
.
Didn't you say that theyactually use them as like a
little placemat?
Speaker 1 (51:36):
Yeah, next to the
meal is like a placemat.
Yes, many buildings did thatwhere they would put it next to
the winter dinner.
They would have a dinner withthe turkey or ham or whatever,
and then address the table withthese coloring pages.
It really went over well.
Speaker 3 (51:53):
I love it.
I love it Okay.
So here's another reason to goout and talk with someone.
Also, I actually did this as anopen house.
It was about the holiday timeand I did an open house and we
rebranded at a certain companythat I was with.
But this would work there forthat, something like that.
Or if you just want to have anopen house, could and have your
referral sources come, somethinglike that.
(52:14):
But this is ABC Home Care,presents, crafting and Cookies.
You could go into a community,speak with the social worker and
or director of nursing,wherever you're going, and say,
hey, I want to do this and wewant to decorate cookies and I
just want to come and have funwith you guys for an hour or two
.
Just talk to a few differentfolks.
You'll have to bring everythingneeded, everything that you
(52:34):
want to bring holiday music, youname it, the cookies, the all
the stuff that goes on top ofthem.
You can do cider, you can dococoa, any of those things, but
I just there's a.
This is like a little flyer,it's like an eight and a half by
11 or whatever the standardsize is, and you can go into the
links and change this up Ifthis is something that you'd
like to do, either at your placeor someone else's.
(52:55):
This is a tip that Dawn gave metoo, I think, right, my local
bakery.
So a helpful tip is, if youneeded cookies and you want
sugar cookies and this shows avariety of cookies, but you can
actually go to your localgrocery store fries Vons,
wherever give them a call orstop by and ask, tell them what
you're doing and ask them whatkind of time would they need for
you to be able to go and askfor however many cookies you
(53:17):
want 100, 200, 300, whatever itis and they may even throw in
who knows, the icing thesprinkles, whatever.
Speaker 1 (53:24):
Yeah, some of them
would just donate.
They'd say, let me see yourbusiness.
And I'd give my business kindof like, oh, I want to donate, I
want to donate, how manycookies do you want?
So you'd be really surprisedwhen you tell them the why
you're doing this.
You can bring your flyer withyou and your business card and
some of them will just donatecookies and yeah and all of it,
but the top, the sugars, thesprinklers, the icing, yeah so
(53:48):
certainly worth a try, for sure,and just what.
Speaker 3 (53:50):
And again, a fun way
to get out there and just show
your community partners yourheart and you're just in that
space and you're just loving oneverybody and you're doing
something fun and nice and sweetand most people decorating a
cookie for themselves, so that'sokay.
Speaker 1 (54:05):
But if they're
decorating for others, bring
some hand sanitizer, especiallysince Some gloves Bring the
gloves.
I mean, if they're decoratingfor themselves, it's probably
okay, but if you're going to bedoing for others gloves, hand
sanitizer, something yes, yes,okay, I'll run through really
quickly because it is on thehour here, but here's one just
(54:25):
again.
Speaker 3 (54:25):
You're one smart
cookie.
Thank you for choosing us toget patients safe home safely
for the holidays or safely homefor the holidays Just a really
fun, cute one.
Look familiar.
I'm bringing it back.
We could do this with the sametype of stuff, but you see, this
one has sprinkles.
Decorate them cute.
You can make gifts out of thisfor your top referral sources or
whatever you'd like to do.
(54:45):
Some people have done this forcaregivers, you name it.
You do what you want to do withthis.
But just a really cute ideahere, this center one with the
little blue cookie cutter.
You can add cookie cutter.
I've seen little looks likelight.
They're clear, just like aChristmas light or holiday light
, and they fill it withsprinkles and just tie it on the
side too.
So I've seen so many differentways to do this.
Super cute.
(55:06):
Just make sure that your leavebehind comes with it and people
use this.
Maybe not right away, but whenthey want some cookies, this is
in their cabinet.
They're going to pull it outand use it and remember you for
sure.
Speaker 2 (55:19):
I love the sprinkles,
Lisa.
That's a good idea.
I never thought of that becausethey're decorating cookies
that's great, love it.
Speaker 3 (55:25):
It's my favorite.
The trilogy, the Halloween,thanksgiving, christmas my fave,
okay.
And so here's all that stuffthat I showed you before, but
here's sprinkles too, and then,if you wanted to get really
crazy and fun, here's all ofthis stuff too, in case you just
want to click and go.
You don't want to have tosearch for this.
Here's the cookie cutters thatyou can add and just like, maybe
tie into this there's.
(55:46):
Here's the ribbon and somecandy canes don't forget those.
You can add a candy cane thatdoes about anything and it'll
spruce it up and it'll reallycheap way to spruce.
Yeah, yeah, it'll holiday it upfor sure.
Just put it in there all right,all right, that's everything.
Speaker 1 (56:00):
Any questions that
were good.
Thank you so much for coming,everybody, and have a great
weekend too.
Speaker 2 (56:09):
Thanks for coming.
Speaker 1 (56:11):
Thank you Great
weekend, bye, bye.