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One can improve a supply chain only by knowing the start point and the destination. I mean the current state and the future state of the supply chain. Process mapping is a great technique to capture the current state and define the future state of a supply chain. Microsoft Visio is a most prominent tool which can elegantly present the processes of a supply chain to its minutest details. I would say all supply chain professionals should have a decent skill in process mapping and knowledge of Microsoft Visio.
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