The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions
Restaurant Technology Podcasters... Drawing from years of combined experience in restaurant technology, implementation, and marketing, The Restaurant Technology Guys are here to help you run your business better. Check them out www.restauranttechnologyguys.com Jeremy literally grew up in the Restaurant Technology Industry. His family is the founders of Custom Business Solutions, Inc. and Jeremy’s early school vacations were spent soldering components for restaurant customers. Twenty-plus years later and Jeremy is COO for CBS, in charge of the implementation of technology systems for CBS customers. It’s fair to say that Jeremy is very much in touch with the challenges and issues facing restaurant operators in the area of technology systems. Outside of CBS, Jeremy and his wife Michelle are the busy parents of two boys and two girls. The family’s youngest son was adopted from Uganda. Four kids, youth sports, church and many other activities mean non-stop action at the Julian household. Jeremy is a big fan of baseball and soccer. When not cheering on the kids in sports Jeremy enjoys cooking and watching Food Network.
Episodes
The conversation covers John's journey from the military to Chick-fil-A, the distinction between leadership and management, and the shift to significance with the use of AI in business operations. It also explores the impact of AI on employee recognition and the power of AI in enhancing business operations and significance. The conversation covers the importance of running a profitable business, automating business processes, using...
The conversation covers Pat Venn's journey in the hospitality industry, his role at Prima, and the innovative solutions Prima offers to restaurants and diners. It delves into the concept of the recommendation economy and the vision for Prima's future expansion.
Takeaways
- Hospitality industry experience
- Innovative solutions for restaurants
- The concept of the recommendation economy
- Future expansion and vision for Prima
Chapters
The conversation delves into the journey of the San Pedro Fish Market, highlighting its growth from a small storefront to a renowned dining attraction. It explores the challenges faced, the innovative marketing strategies employed, and the importance of understanding and engaging with the customer base. The discussion emphasizes the power of authentic marketing and the impact of storytelling in building a successful brand. The conv...
The conversation delves into the challenges of restaurant marketing and the evolution of marketing strategies in the industry. It explores the power of digital marketing, the importance of targeting and tracking in restaurant marketing, driving repeat business, and the development of a marketing platform to address the needs of the industry. The conversation covers the evolution of e-commerce advertising, the challenges of proving ...
The conversation covers James D. Jones' background in technology, US Foods' technology-forward approach, the challenges of technology adoption in the food service industry, the impact of COVID-19 on technology adoption, and the development of US Foods' e-commerce platform and sales CRM transformation. It also delves into the benefits of US Foods' Moxie and Menu IQ tools, the use of AI in menu profitability, and the future of techno...
Rick Rosenfield, co-founder of California Pizza Kitchen, shares the story of how he and his partner, Larry Flax, changed the way America eats pizza. From their humble beginnings as federal prosecutors to creating a unique brand that set trends and transformed the industry, Rick's journey is a testament to innovation and vision. The conversation delves into the creation of California style pizza, the introduction of upscale casual d...
The Restaurant Technology Guys podcast features Luke Christian and Jake Philpotts,, the founder and vice president of development at Surcheros, a fast-casual Tex-Mex restaurant chain. They discuss the unique founding story, the passion for people, site selection, off-prem sales, and the franchisee experience.
Takeaways
- Passion for people drives the success of Surcheros.
- Site selection and off-prem sales are critical for the growth...
The CEO of The Big Biscuit, Chad Offerdahl, shares the brand's journey, growth, and menu innovation. He discusses the concept's focus on Southern comfort food, the success of traditional breakfast items, and the balance between technology and hospitality. The brand's regional expansion and franchisee selection criteria are also highlighted.
Takeaways
- Southern comfort food is experiencing a resurgence in the marketplace, with a sh...
The conversation covers the process of managing used cooking oil in restaurants, the innovative solutions provided by Restaurant Technologies Incorporated (RTI), and the environmental impact of their services. The incoming CEO, Alyssa Partee, discusses the company's closed-loop cooking oil network, its impact on green diesel production, and the importance of proper oil disposal. She also highlights the company's consultative approa...
The conversation covers the introduction of Farmer Boys, the concept of the brand, John's culinary journey, expansion and franchising, the franchisee vetting process, and favorite Farmer Boys menu items. The brand's diverse menu and commitment to quality ingredients are highlighted throughout the discussion.
Takeaways
- Diverse Menu
- Quality Ingredients
Chapters
- 00:00 Introduction to Farmer Boys
- 05:16 The Farmer Boys Concept
- 09:...
The conversation explores the use of AI in forecasting food costs and demand in the restaurant industry. It emphasizes the importance of leveraging data and machine learning models to optimize purchasing, reduce waste, and improve overall restaurant performance.
Takeaways
- AI can help forecast food costs and demand
- Leveraging data and machine learning models can optimize purchasing and reduce waste
Chapters
- 00:00 AI in Forec...
The conversation covers a wide range of topics related to the implementation of IoT and AI in the restaurant industry. It explores the impact of security camera audits, the introduction of IoT technology, the automation of mundane tasks, the challenges and solutions in IoT implementation, the paradigm shift in data management, the reliability and security of IoT data, and the future of IoT and AI in restaurants. The discussion also...
00:00 Introduction and Jeremy's opening remarks
00:26 Guest introduction: Jake and his background
01:18 The chaos of restaurant scheduling and initial solutions
02:15 The inspiration behind Shiftwerx and its core features
04:09 Gathering staff preferences and creating schedules
05:37 In-app currency and shift trading market
07:33 Understanding restaurant needs and data integration
09:18 Handling staff availability and schedule changes
11:1...
00:00 Introduction to Ryan Volberg and His Journey
02:48 The Evolution of Restaurant Technology
05:49 The Concept of Daily Pay for Hospitality Workers
08:25 Introducing Guestology: A New Approach to Guest Engagement
11:05 Understanding Guest Loyalty and Retention
14:06 The Mechanics of Guest Recognition and Personalization
21:18 Crafting Personalized Guest Experiences
23:07 The Power of Machine Learning in Hosp...
Chapters
00:00 Introduction to Berry AI and Eric Lam
02:41 Understanding AI in QSR: The Role of Berry AI
04:20 The Importance of Speed of Service in Drive-Throughs
07:15 Traditional Methods vs. Computer Vision in QSR
13:40 Operational Decisions: When to Pull Cars Forward
16:37 Making Data Actionable for Restaurant Operations
20:59 Addressing Privacy Concerns with Computer Vision
21:35 Recent Success: Berry AI's Major Win
22:20 Future Direct...
00:00 Introduction to Steve Black and His Journey
02:48 The Five Rules of Leadership
05:43 The Importance of People in Business
08:15 Inception of the Five Rules
10:57 Rule One: Do Your Job
13:42 Rule Two: Be Kind
16:32 The Impact of Kindness in Leadership
19:34 The Importance of Kindness in Leadership
22:03 No Surprises: A Leadership Principle
24:23 Eliminating Drama in the Workplace
28:45 Protecting ...
00:00 Introduction to Entrepreneurship and Background
03:46 The Birth of Everbowl and Business Philosophy
06:24 Understanding Acai and Its Nutritional Value
09:16 Everbowl's Unique Concept and Offerings
12:00 Community Engagement and Business Model
14:36 Targeting the Health-Conscious Consumer
17:39 The Future of Everbowl and Market Positioning
23:11 Transforming Consumer Behavior in Fast Food
26:09 Franchising and Growth Strategies
28:38 R...
00:00 Introduction to Restaurant Technology and Innovations
03:00 The Evolution of the Internet of Things in Food Service
05:32 Proactive Maintenance and Efficiency in Operations
08:17 Data-Driven Decision Making and Overcoming Skepticism
11:14 Energy Management and Cost Control in Restaurants
21:09 Optimizing HVAC Systems for Energy Efficiency
24:34 Refrigeration Management and Energy Savings
29:23 The Future of Connected Kitchens
33:48 A...
00:00 Introduction to Chris Hellmann and His Background
03:57 Chris's Journey at Coca-Cola
11:18 Transition to Restaurant Technologies, Inc. (RTI)
15:53 Value Proposition of RTI for Consumers and Operators
22:52 Insights and Learnings for Restaurant Operators
00:00 Introduction to Dog Haus and Its Vision
03:13 The Unique Concept of Dog Haus
10:44 Growth Strategy and Unit Economics
18:37 International Expansion Plans
22:36 Balancing On-Premise and Off-Premise Sales
28:57 Attracting the Next Generation of Consumers
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