What do you do when the veterinary feedback you’re getting feels personal, unfair, or downright mean? In this episode, Dr. Andy Roark and Stephanie Goss unpack a real letter from a mother in veterinary medicine whose daughter, a new CSR, is struggling with harsh feedback and unkind coworkers in her first clinic job. From the painful moment she was told, “I don’t like your face,” to an unsettling “I don’t care” during an emergency, Andy and Stephanie explore how to tell the difference between helpful feedback and toxic communication. They dive into how leaders can model emotional intelligence, why not all feedback deserves equal weight, and how to coach young professionals to grow stronger without losing their confidence. If you’ve ever questioned how to handle criticism, balance empathy with accountability, or create a healthier feedback culture in your veterinary team, this conversation is for you. Let’s get into this episode!
Uncharted Veterinary Conference 2026
Unlock 2026 like never before! If you don’t claim your spot at the Uncharted Veterinary Conference 2026 on January 16 in Orlando, you’ll watch others pull ahead while you stay stuck where you are. This is not another passive CE day. It’s a one-day, high-intensity experience designed for veterinary professionals ready to lift their anchor and steer into the boldest phase of their career. Expect interactive leadership audits, hands-on workshops with top-tier experts like Andy Roark, and game-changing connections with peers who refuse to settle for status quo. Seats are reserved exclusively for our community and they’re ticking away. Show up or get left behind. Register here: https://learn.unchartedvet.com/pages/about-uncharted-veterinary-conference-2026
Upcoming events: https://learn.unchartedvet.com/pages/events
All Links: https://linktr.ee/UnchartedVet
Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag
Popular Podcasts
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.
Las Culturistas with Matt Rogers and Bowen Yang
Ding dong! Join your culture consultants, Matt Rogers and Bowen Yang, on an unforgettable journey into the beating heart of CULTURE. Alongside sizzling special guests, they GET INTO the hottest pop-culture moments of the day and the formative cultural experiences that turned them into Culturistas. Produced by the Big Money Players Network and iHeartRadio.
Crime Junkie
Does hearing about a true crime case always leave you scouring the internet for the truth behind the story? Dive into your next mystery with Crime Junkie. Every Monday, join your host Ashley Flowers as she unravels all the details of infamous and underreported true crime cases with her best friend Brit Prawat. From cold cases to missing persons and heroes in our community who seek justice, Crime Junkie is your destination for theories and stories you won’t hear anywhere else. Whether you're a seasoned true crime enthusiast or new to the genre, you'll find yourself on the edge of your seat awaiting a new episode every Monday. If you can never get enough true crime... Congratulations, you’ve found your people. Follow to join a community of Crime Junkies! Crime Junkie is presented by audiochuck Media Company.