Jenn Lim is the CEO of Delivering Happiness (DH), a company she and Tony Hsieh (the late CEO of Zappos.com) co-founded to create happier company cultures for a more profitable and sustainable approach to business.
Delivering Happiness started as a book (New York Times and WSJ Bestseller which sold one million copies worldwide) and evolved into a business consultancy and global movement that has impacted and inspired companies and organizations around the world.
Jenn’s mission is both simple and profound: to teach businesses how to create workplaces—led with happiness and humanity—that generate more profit, sustain all people at every level of the organization, and share how we can make an impact by being true to our authentic selves.
“You need to create an environment for your people where they can be true to themselves.”
Episode Summary -
Your company’s work culture determines the success of your business.
As an employer, your role is not only to make sure that your employees are doing their job but also to ensure that the job is aligned with their purpose and motivating.
All the leading organizations have already implemented various strategies that foster a happy work environment for their employees. They know to have a super-performing team, the work environment needs to be happy.
Moreover, in today's online era, you need to shift your work culture and create an environment where your people feel empowered, motivated to work and find their work valuable & meaningful.
In this episode, Jenn Lim shares some insights on building a happy work culture.
Snapshot of the Key Points from the Episode:
[03:10] Jenn talks about her success journey how she shifted her career from being unemployed to building a successful business.
[06:09] Jenn shares three tips on creating a happy work culture for your employees & customers.
[09:12] Jenn talks about the skillsets that have helped her move her business forward.
[10:24] Jenn talks about her greatest accomplishments.
[11:54] Jenn talks about the strategies they changed in the workplace that have contributed to the growth of Zappos.
[14:17] Jenn talks about the challenges she has faced in growing Zappos and how she navigated through them.
[18:30] The need to focus on creating better customer service - How it got affected during the pandemic and how to create better customer service.
[24:08] What does working from your happy place mean to Jenn.
[25:50] Jenn talks about “Ripple of Impact” - What is that and why it is essential for your business.
[30:20] Jenn shares strategies on how to attract & retain your team members in this online era.
[32:40] The importance of empathy in growing your business.
[37:49] Jenn’s advice on how to change & create a new work culture.
How to Connect with Jenn Lim:
LinkedIn - https://www.linkedin.com/in/jennlim/
Website - https://jennlim.com
About the Host -
Belinda Ellsworth is a Speaker, Trainer, Best-Selling Author, and Podcaster
She has been a professional speaker, mover, and shaker for more than 25 years. Having built three successful companies, she has helped thousands of entrepreneurs make better decisions, create successful systems, and build business strategies using her "Four Pillars of Success" system.
Belinda has always had a passion and zest for life with the skill for turning dreams into reality.
Over the last 20 years, she has been expertly building her speaking and consulting business, Step Into Success.
How to Connect with Belinda:
Facebook - https://www.facebook.com/stepintosuccess
LinkedIn - https://www.linkedin.com/in/belindaellsworth
Instagram - https://www.instagram.com/stepintosuccess/
Website - www.workfromyourhappyplace.com
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