Agency Nation Radio

Agency Nation Radio

Agency Nation is the leading digital publication helping insurance professionals dominate marketing, sales and technology in the modern marketplace. 555774

Episodes

Putting People and Process Before Technology with Todd Dailey

October 7, 2026 • 17 mins
On this episode of Agency Nation Radio, we meet Todd Dailey, president and COO of Insurance Management Group in in Indianapolis, Indiana. Dailey takes a people-first approach to technology, prioritizing people, then process, and finally technology. He believes that employees who have the right support and resources are better positioned to deliver a positive client experience. That’s why he places greater emphasis on buildi...
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Servant Leadership in Insurance with Kenneth Harper Jr.

September 9, 2026 • 15 mins
On this episode of Agency Nation Radio, we meet Kenneth Harper Jr., president & CEO of Harpco Benefits in in New Bern, North Carolina. Harper’s commitment to servant leadership has shaped his path in both the insurance industry and the political arena. That same commitment led him to attend the inaugural Insurance Campaign Institute, held just days before the 2026 Big “I” Legislative Conference this past Apr...
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Leadership Development: From Individual Growth to Agency Success

August 28, 2026 • 25 mins
On this episode of Agency Nation Radio, Jamie Behymer, director of Diversity, Inclusion & Young Agents at the Big “I,” chats with Jenn Urso, founder of The Leadership Project, a professional development company that helps individuals and organizations become more effective leaders through practical, human-centered coaching, training and tools. Urso will also be one of the keynote speakers at the Young Agents Lead...
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Family and Leadership with Doris Zampella

August 11, 2026 • 20 mins
On this episode of Agency Nation Radio, we meet Doris Zampella, President of EAB Insurance Group in Green Brook, New Jersey, and her daughter, Jacquelyn Zampella As president, Doris built the agency on personalized service and strong connections within her community. With her daughter now joining the leadership team, she’s helping usher the family business into its next generation while staying grounded in the values that h...
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Navigating Commercial Lines Education in the Age of AI

July 21, 2026 • 25 mins

On this episode of Agency Nation Radio, Nancy Germond, executive director of risk management and education at the Big “I,” sits down with Dustyne Bryant, director of P&C content curriculum at WebCE, to discuss the latest developments in education in commercial lines insurance.

Throughout the conversation, Bryant shares insights on emerging trends in commercial lines continuing education, dispels misconceptions about...

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The Next Generation of Insurance Advocacy with Miles Lee

July 8, 2026 • 30 mins
On this episode of Agency Nation Radio, we meet Miles Lee, transportation insurance broker at McGriff in Savannah, Georgia. After graduating from the University of Mississippi with a degree in risk management and insurance, Miles Lee had a clear vision for his career. It wasn't until he attended a Young Agents Committee (YAC) event in Athens, Georgia and connected with carriers, fellow agents and wholesalers that he discovered po...
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From Protecting the Pocket to Protecting Clients

June 24, 2026 • 25 mins
On this episode of Agency Nation Radio, Ashley Engl, Director of Technology Learning & Innovation at Walsh Insurance and a member of the Big “I” Young Agents Committee, sits down with two emerging industry leaders whose journeys began on the football field. Hunter McHugh, owner of McHugh Insurance Group in Wilmington, Delaware, and Gannon Laidlaw, an insurance broker at Jaffe Insurance Agency in Napa, Californ...
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From Recruiting to Revenue: Building an Automated Future

June 17, 2026 • 27 mins
Everyone in insurance talks about growing distribution. But the gap between wanting more producers and actually activating them fast is where agencies lose ground — and talent. In this episode, Kasey Connors, executive director of the Big “I” Agents Council for Technology (ACT), sits down with Jenn Knight and Niji Sabharwal, the married co-founders who built AgentSync after living through the complexity of insur...
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The Gold Standard for a Family-Run Agency with Jackson Rollo

June 9, 2026 • 20 mins
On this episode of Agency Nation Radio, we meet Jackson Rollo, president of Rollo Insurance in College Station, Texas. Insurance wasn’t always part of Jackson Rollo’s plan. Growing up around the family business gave him a firsthand look at the industry, but it wasn’t until he stepped into it himself that he discovered what would keep him there: the relationships, the responsibility, and the opportunity to make a...
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From Legacy to Expansion with Robert Strachan

May 27, 2026 • 19 mins
On this episode of Agency Nation Radio, we meet Robert Strachan, President of Strachan Novak Insurance in Twinsburg, Ohio. Despite growing up in an insurance agency family, Robert Strachan was convinced he didn’t want to work on the brokerage side of the business. Instead, he pursued a career with a carrier. Years later, however, he recognized the opportunity to join his father’s agency with the goal of eventually lea...
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Amy Zupon, Vertafore CEO, Talks Accelerate, Digital Transformation and AI

May 19, 2026 • 22 mins
On this special episode of Agency Nation Radio, Will Jones, editor-in-chief of Independent Agent magazine, chats with Amy Zupon, chief executive officer, and Rick Warter, chief customer officer, both from Vertafore, during last month’s Accelerate conference in Las Vegas. The Accelerate conference is an annual event for independent agents and brokers and Vertafore users to connect, learn, and get a look at what’s next...
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Luke Bills on Liberty Mutual’s Agent Strategy, AI and the Safeco Brand

May 6, 2026 • 15 mins
On this episode of Agency Nation Radio, Will Jones, editor-in-chief of Independent Agent magazine, interviews Luke Bills, president of independent agent distribution at Liberty Mutual. They discuss the retirement of the Safeco brand and what the shift to a single Liberty Mutual brand means for independent agents. They also dig into how carriers and agencies can stay aligned through change, where the market may be headed over the ...
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Agency Leadership in the Age of AI: Digital Relevance in the age of AI

April 22, 2026 • 17 mins
On this episode of Agency Nation Radio, Kasey Connors, executive director of the Big “I” Agents Council for Technology (ACT), dives into one of the most important themes from the 2026 Tech Trends Report: digital relevance in an artificial intelligence (AI)-driven world. Joined by Richard MackCoy of Experience.com, the conversation explores how search behavior is rapidly evolving—from traditional Google queries t...
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From Capitol Hill to Main Street: The Legislative Issues Impacting Agents Now

April 15, 2026 • 17 mins
Headed to Capitol Hill? Before you meet with lawmakers tune in for a special episode of Agency Nation Radio where Nathan Riedel, senior vice president of federal government affairs; Raaed Hadad, director of federal government affairs; and Corey Miller, director of federal government affairs, break down the key issues shaping this year’s legislative landscape and what they mean for independent insurance agents. From regulato...
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Advocacy in Action with Scott Gray

April 7, 2026 • 17 mins
On this episode of Agency Nation Radio, we meet Scott Gray, owner of South Group Insurance Services in Meridian, Mississippi. Gray entered the independent insurance industry in his mid-30s, when his father offered him a role at the family agency. By then, he had already built a reputation as a dedicated and hardworking salesman, learning the ropes the hard way. Gray was honored with the Barney Burns Award at the 2025 Big &ldqu...
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A Seat at the Table and What We Do with It

March 24, 2026 • 30 mins
On this episode of Agency Nation Radio, Jill Roth, executive vice president of Ahart Frinzi and Smith hosts a conversation with Louise “BeBe” Canter, former Big “I” president, senior vice president at USI Insurance Services, and a Woodworth Memorial Award Winner, and Angela Ripely, current Big ‘I’ chair and president of VW Brown Insurance. In the long history of the Big “I,” Canter ...
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Setting a New Standard for Women in Insurance with Marissa Winkelman

March 11, 2026 • 18 mins
On this episode of Agency Nation Radio, we meet Marissa Winkelman, managing partner of Webb + Winkelman in Grove, Oklahoma. Winkelman entered the insurance industry in 2012 as a receptionist at Webb Insurance and quickly realized the role wasn’t the right fit. After transitioning to a back-office position, she focused on learning the business and working her way up. By 2023, Winkelman became a managing partner of the reb...
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Hiring Smart: How Independent Agencies Can Compete for Talent

February 26, 2026 • 29 mins
On this episode of Agency Nation Radio, Jennifer Becker, Big “I” executive director of research and education, is joined by Claudia St. John, founder and CEO of The Workplace Advisors. During the episode, they explore how small independent insurance agencies can compete with large corporations for talent; whether artificial intelligence (AI) is helping agencies address staffing shortages or simply adding another layer...
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Agency Leadership in the Age of AI: Kicking Off the ACT 2026 Tech Trends Report

February 18, 2026 • 33 mins
In this special kickoff episode tied to the release of the “2026 Big ‘I’ Agents Council for Technology Tech Trends Report,” Kasey Connors, executive director of the Big “I” Agents Council for Technology (ACT), is joined by Andy Siegel, president of Siegel Insurance, and Michael Mellars, President and COO of Legacy Risk Solutions and members of the ACT National Committee. Together, they unpack ...
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Captaining an Independent Agency in Alaska With Susan Erickson

February 10, 2026 • 15 mins
On this episode of Agency Nation Radio, we meet Susan Erickson, owner of P-W Insurance in Petersburg, Alaska. Before leading her agency, Susan Erickson spent seven years working as a deckhand on her husband Jeff’s commercial fishing boat, prior to starting a family and purchasing the insurance agency where she worked. Today, she leads her agency and team in serving their rural coastal community, helping clients navigate the...
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