Post Scam Guidebook

Fraud usually gets talked about in numbers like how much money was stolen, how many people were affected, how many cases got filed. But behind every one of those numbers is a person who's been blindsided, manipulated, or left trying to rebuild trust in others and in themselves. This episode shifts the focus back to those human stories and the fight to protect them. My guest, Freddie Massimi, has spent more than a decade helping scam victims find both financial and emotional recovery, bringing empathy and understanding to a field that too often feels cold and procedural.

As a certified financial crimes investigator and program manager at The Knoble, Freddie has made it his mission to bridge the gap between institutions and individuals. He shares the heartbreaking and hopeful moments that define his work including one phone call that saved a life. Along with how that experience changed the way he thinks about what true fraud prevention really means.

Freddie also opens up about The Knoble's Post-Scam Victimization Guide, a collaborative, trauma-informed resource designed to help victims regain control of their lives and prevent re-victimization. From crypto scams to romance cons, he explains how these schemes keep evolving, why empathy is still one of the best tools we have, and how every fraud fighter can make a difference simply by listening and responding with humanity.

Show Notes:

• [00:40] Freddie shares his background as a certified financial crimes investigator and program manager at The Knoble.
• [01:40] A look back at Freddie's early path into criminal justice and how empathy shaped his fraud-fighting approach.
• [03:07] The story of a Tennessee widow who lost $300,000 in a pig-butchering crypto scam.
• [04:30] Freddie's emotional account of saving a victim's life and how it reframed his mission to protect others.
• [07:42] The rise of collaborative fraud-fighter networks and Freddie's work leading The Knoble's post-scam initiatives.
• [08:11] How The Knoble unites financial institutions, law enforcement, and NGOs to address "human crime."
• [08:58] Development of the Post-Scam Victimization Guide, a trauma-informed resource for banks and fraud teams.
• [10:39] How financial crime has evolved from simple check scams to complex digital exploitation and trafficking.
• [13:01] The need for faster, more transparent information sharing between banks and law enforcement.
• [14:04] What makes the Post-Scam Guide different including actionable steps, empathy-driven language, and real-world tools.
• [15:00] Sextortion cases, Gavin's Law, and how shame and silence compound the harm.
• [18:30] Practical tools in the guide, including hotline numbers, QR codes, and scripts for supporting victims.
• [20:20] How to talk to romance scam victims with compassion including using questions that spark reality checks, not judgment.
• [22:00] Why shame keeps scams underreported and how trauma-informed communication changes outcomes.
• [23:19] The role of technology in scams: remote access, malware, and how scammers exploit smartphones and computers.
• [24:36] Shoutout to Kitboga for his cybersecurity tools and awareness campaigns against scam call centers.
• [25:22] Why elderly victims remain the most vulnerable and how education can empower prevention.
• [27:24] The double victimization cycle like when scammers return pretending to recover lost money.
• [30:00] Freddie's real-world example of helping a victim secure their accounts and recover identity.
• [32:50] How banks can adjust fraud detection systems to catch hidden patterns of exploitation.
• [34:30] Spotting red flags in gift card purchases and why speaking up can literally save lives.
• [36:31] Freddie's advice for anyone who suspects they're being scammed: stop all contact and secure your accounts.
• [37:06] The importance of documenting everything and reporting through IC3.gov and law enforcement.
• [38:30] Emotional recovery and community support are just as vital as financial recovery.
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