All Episodes

February 25, 2021 32 min

In an economy where choice is abundant and earning attention is a challenge, leaders need to be more intentional than ever before to drive true customer loyalty.

On this episode, Matt Whiat and Barry Kirk of Chapman & Co. Leadership Institute, Barry-Wehmiller’s leadership and culture consulting arm, have an in-depth discussion on trends in customer loyalty.

Barry shares why most companies need to rethink their loyalty approach, how it relates to leadership, why your customer experience can never exceed your employee experience, and why the foundation of loyalty starts with understanding that, "Customers are human beings first."

Mark as Played

Chat About Truly Human Leadership

Advertise With Us

Popular Podcasts

Crime Junkie
The Daily

The Daily

This is what the news should sound like. The biggest stories of our time, told by the best journalists in the world. Hosted by Michael Barbaro. Twenty minutes a day, five days a week, ready by 6 a.m.

Dateline NBC

Dateline NBC

Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations.

For You

    Music, radio and podcasts, all free. Listen online or download the iHeartRadio App.


    © 2021 iHeartMedia, Inc.