470. The 2 KPIs That Prove You're Not a Mill — and the Medical Strategy Hitting 60%+ Policy Limits | Thaddeus Wendt, Feller & Wendt

Growing faster doesn't have to mean becoming a settlement mill. The firms that scale successfully know exactly which numbers prove they're delivering better outcomes—not simply processing more cases. Thaddeus Wendt is the Founding Partner and CEO of Feller & Wendt, a multi-state personal injury firm with more than 120 years of combined experience and over $100 million recovered for clients. As the firm expands across Utah, Idaho, and Arizona, Thaddeus has built an operating model focused on speed, efficiency, and consistently achieving policy limit settlements without sacrificing client care. In this episode, Thaddeus explains the two KPIs his firm uses to measure quality, why reducing time on desk improves both client outcomes and firm cash flow, and how a radically different medical treatment strategy can accelerate case resolution while increasing settlement values.  You'll learn: What policy limit settlement rates reveal about the health of a personal injury law firm. Why reducing time on desk improves both client outcomes and contingency fee cash flow. When fast-track pain management outperforms the traditional treatment timeline. How in-house marketing teams and agency partners can work together to scale a PI firm. The operational metrics that help growing firms avoid becoming settlement mills. If you're ready to build a beast of your own, you can't rely on cookie-cutter campaigns. You need a team that knows the PI landscape inside and out. Head over to Rankings.io. Like what you hear? Hit Subscribe! We do this every week. If you want to keep learning from the best voices in PI, join us at PIMCON 2026. Buy your tickets now! Subscribe to our newsletter and get the freshest news every Monday: newsletter.rankings.io Get Social! Personal Injury Mastermind w/ Chris Dreyer powered by Rankings.io is on Instagram | YouTube | TikTok