Across three episodes, Jeff Richards & David Beard from the Sage CRM team, talk with Ken Schmidt from s5CRM.ca, based in London, Ontario, Canada. In this episode Ken reflects on the changes that working from home has meant for businesses investing in CRM, the extensive usage he has made of web self-service for customers and Jeff reflects on the rise of collaborative tools and their resonance with CRM, posing thoughts to Ken about the concept of a digital assistant.
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