Implement AI in Customer Service Without Losing the Human Touch with Ty Givens

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August 19, 2026 • 34 mins

AI in customer service only works when humans set the infrastructure up first. Ty Givens, founder and CEO of the CX Collective, shows why a messy knowledge base turns AI into scaled chaos, and what leaders must fix before they cut staff.

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.css-14f5ked{margin:0;word-break:break-word;display:-webkit-box;-webkit-box-orient:vertical;box-orient:vertical;-webkit-line-clamp:2;overflow:hidden;}Implement AI in Customer Service Without Losing the Human Touch with Ty Givens