The Innovation Show

The Innovation Show

"The Emperor is Naked", calling stuff out. A global show for square pegs in round holes: changemakers, mavericks, entrepreneurs, corporate innovators and those interested in human progress. Presented by @AidanMcCullen... Show More
June 17, 2020 42 min

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Today’s guest teaches business leaders about the importance of relationship building in the digital age. He argues that in spite of (and because of) the advances in tech, we've become a less connected society. We have dramatically evolved away from face-to-face communication, and the skill of building rapport is evaporating. This means that customer personalisation and relationships are more important now than ever--and they will be the key to success for businesses moving forward. As he aptly states, "Being able to build true sustainable relationships is the biggest competitive advantage in a world where automation, artificial intelligence, and machine learning are eliminating the human experience, which is what creates the emotional connections that build true customer loyalty." This book reminds readers of the importance of personal connections and shows them how to attain meaningful, lasting relationships with their customers.

We welcome John R. DiJulius, the author of The Relationship Economy: Building Stronger Customer Connections in the Digital Age

More about John here: https://thedijuliusgroup.com/bio-john-dijulius/

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