The Focus Group

Would You Do That to Your Mother?

May 11, 201870 min
In her new book, customer experience pioneer Jeanne Bliss saves companies from their worst behaviors and brings out their best with one simple test for everything they do: Would You Do That to Your Mother? The mystery of the 'Dog Suicide' bridge in Scotland, and schools removing analog clocks because kids can't tell time by them caught our eye. We're all business. Except when we're not. Apple Podcasts: apple.co/1WwDBrC iHeart Radio: bit.ly/2n0Z7H1 Tunein: bit.ly/1SE3NMb Stitcher: bit.ly/1N97Zqu Google Play: bit.ly/1pQTcVW YouTube: bit.ly/1spAF5a Also follow Tim and John on: Facebook: www.facebook.com/focusgroupradio Twitter: www.twitter.com/focusgroupradio Instagram: www.instagram.com/focusgroupradio

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