In this episode of The ACE Relocation Nation, host Dan Lammers goes solo to discuss various themes around Veterans Day, customer satisfaction, and the latest innovations in the moving industry. Reflecting on the role of veterans and values in business, Dan provides listeners with insights into ACE Relocation’s approach to customer care, technology, and safety. From the impact of political shifts on business to the implementation of new technology like the Arrivi app, this episode covers essential factors shaping the relocation industry’s future. Tune in for an engaging discussion on growth, customer loyalty, and industry resilience!
Topics covered:
- Veterans Day: Honoring veterans and their impact on American values.
- Technology in Relocation: How the Arrivi app improves customer experience.
- Business Growth and Economy: Effects of recent political and economic changes.
- Sales Strategies: The power of referrals and closing deals in a competitive market.
- Safety and Insurability: Safety initiatives and the importance of the AxiKit app.
- Future Outlook: Preparing for growth and adapting to new regulations and industry standards.Timestamps:
Timestamps / Chapters
00:00 – Introduction and Veterans Day Tribute
03:37 – Reflecting on the Vietnam War and the Evolution of Veteran Appreciation
08:08 – Economic Trends and Their Impact on the Relocation Industry
17:40 – Leveraging Technology for Better Customer Service: Arrivi and Teams
24:04 – Importance of Early Adoption of New Tools for Efficiency
27:26 – Safety Measures and the Role of Dash Cams and Reflective Gear
29:56 – Upcoming Topics: CARB Regulations and DOT Audits
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