How can data standardization drive both operational efficiency and environmental benefits?
Join Apkudo’s Allyson Mitchell (VP of Sustainability) as she welcomes Tim Esteb (Director of Customer Experience) back to the podcast to explore how one global tech enterprise revolutionized its IT asset recovery process. From warehouses filled with unused devices to a streamlined, automated system for managing returns, this social media and hardware company faced massive challenges across multiple continents. "Prior to the Apkudo platform, this all lived within email inboxes," Tim explains. Through data standardization and API integrations, they processed 40,000 devices while achieving remarkable outcomes. The focus on freight logistics, reusable packaging, and sustainability led to warehouse downsizing and significant environmental benefits. How can automated device recovery drive both operational efficiency and cost savings for your organization?
In this episode:
- (00:00) Introduction of guest Tim Esteb, discussion of recent platform updates
- (01:30) Global tech customer overview and device footprint challenges
- (02:19) Pre-Apkudo situation with manual warehouse processes and data issues
- (03:22) Priority one: standardizing data and automating device recovery processes
- (07:02) Customer experience improvements through API integration and automation
- (11:07) Sustainability benefits including warehouse downsizing and reusable shipping materials
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