In real estate transaction there are many reasons why you can encounter turbulence. Today we're going to talk to Scott Hunter with Cruise & Travel Experts. And he's going to talk about turbulence that they had in the travel industry and a bunch of other stuff. I'm excited to have him on the program today. Hey, Scott, welcome.
Thank you, Jon.
Yeah. Good to have you, Scott.
Good to be here.
I'm serious. Is that now official?
There's no script. Everything's fine.
Okay, Tony, we're off book.
I will tell you, if I could jump in, the first time I met Scott I was pleasantly surprised that travel agents as individuals was still a thing. I was one of those people. And I don't think I was alone, in thinking that everybody always made their travel arrangements through Expedia, or one of the other online things. I thought now I don't travel a lot. So that's probably one of the reasons why I concluded that, but when I hear that it's still active and running and the cool things that happen. And the fact that it doesn't cost extra. I thought that was all good stuff.
Well just speaking, I mean, before Scott jumps in. It was interesting back in 2000 I want to say 10 or 11. I had a friend of mine, who ... He joined this company to become a travel agent. He's like, “Hey, go through me to get discounts and do stuff.” I was like, “Did this guy just sign up with him? What the hell just happened? He's saying he can do this stuff, but I have no idea, anything on what he do.” So, you and I have known each other for what, five, six years now. And one of the things that I've learned from you is that there's a lot of different things that you can do to help and assist and offer advice. And there's a lot of things that people don't think about when they're traveling. But before you jump into that, let's back up, let's take a snapshot of your industry.
So back in the '90s, late '90s, early 2000s everybody officially proclaimed the travel agent dead, right? Because of the computer and online stuff and going to the airlines directly. So just a quick snapshot of your career, you're working for General Motors, the recession hits, and after 30 years there you say, “I got to get the hell out of here.” Pick it up from there.
That's pretty much. Well, a couple years prior to that you could start seeing the writing on the wall and want to have something to fall back on. And as I've told you before, Jon and Tony also, I was the go to person at work, because in my desk drawer, I had AAA tour books and maps and all these various brochures that I'd like to look at to plan my own trips and people knew I had these things, so they always came up to me and we're asking for information and-
So I mean, did you also have female co-workers coming up, asking you for those books on hedonism? Just kidding.
I've always wanted to get a fam trip. A fam trip is actually familiarization trip. Where the hotels bring you down there and let you experience the properties. And I mean, I get a lot of those, but I've never had an invite to hedonism. I need to get one of those. I would have to experience the property.
So your co-workers come to you. You're the go-to guy with books and magazines on different places to travel and maybe trip ticks as well that you used in the past. And so, at what point do you decide, “I got to pull the parachute and jump out?”
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