Ever wondered about the core elements of effective leadership?
In this episode, Nils Vinje hosts Eddie Christian, founder, and CEO of Athfluency Consulting Group.
Eddie shares his leadership style, emphasizing trust, transparency, and a clear vision that binds a successful team.
Explore the dynamics of internal and external customer relationships and the crucial role of alignment for enhanced customer experiences.
Tune in for valuable insights on supporting teams through challenges, creating a safe space for expression, and the pivotal role of one-on-one meetings in fostering a supportive workplace!
Podcast highlights:
0:21 - Eddie’s background - Eddie shares what Athfluency Consulting Group is about.
3:31 - Building an army - What is one of the most important things critical to inspire a team or for a leader to consider and think about to inspire their team?
5:00 - Internal vs External customers - What are the differences and similarities between working with internal and external customers in a customer success role?
9:54 - Building a vision - Eddie shares the importance of starting with a clear vision and breaking down individual contributions to achieve the goal.
15:25 - Gaining confidence - Eddie talks about encouraging team members to have confidence in their expertise and knowledge, even when communicating with higher-level executives.
19:01 - Building a supportive team - Why is it crucial to genuinely support your team in challenging situations, and what kind of influence does such support have on their motivation and loyalty?
26:42 - Carving out time for one-on-ones - Eddie shares advice on prioritizing regular one-on-one meetings with team members to address their concerns, unblock obstacles, and show genuine care and support.
29:50 - Creating a safe space for venting - Why is it important to create an environment where team members feel comfortable expressing their frustrations and concerns, free from the worry of judgment or repercussions?
Connect with Eddie at https://www.linkedin.com/in/eddie-christian/
This episode is brought to you by the Leadership MBA.
The Leadership MBA is a 12-week comprehensive program that will give you all the practical tools you need to become a true leader and the CEO of your career.
The product of nearly 2 decades of leadership coaching Managers, Directors, and VPs at companies like Apple and Oracle, the Leadership MBA will show you exactly how to crack the leadership code through a proven step-by-step process.
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