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April 19, 2021 37 min

Senior care is a growing concern for many people in the world. Hong Kong has a healthy, long-lived population with its life expectancy one of the highest in the world! The government provides a wide variety of social services and benefits to the elders, including community care and support services, residential care services, and social security. Combined with non-governmental support services, these measures ensure that the elders receive the help they need.

With a background in hospitality and hospital administration, Maria Lee has a varied background that I’m eager to learn more about on the show today. Maria is the founder and executive director of Roseville Senior Living Management Limited, a senior living company based in Hong Kong. Her Ventria Residence is pioneering the senior living concept “Retire in style, age in place.” We discussed the development of Ventria Residence Senior Living, and also talked through the latest technology in the senior living industry, and discussed how Eastern vs. Western countries approach senior living and elder care differently.

[00:00] Pre-Intro dialogue
[02:28] Introduction of Maria Lee
[03:15] Tell us about the founding of Ventria Residence?
[09:22] How does Ventria Residence differ from the CCRC in the United States?
[10:32] What implication does COVID have on the senior living development in Hong Kong and what has Ventria Residence implemented to combat the future pandemic of a similar scale?
[11:27] Can you give us some insight on the culture of your Ventria that you plan to instill? What does that culture look like?
[15:12] We need future leaders and I think you're setting a great example of what that leadership looks like. We're setting the stage on how the younger generation will soon care for us.
[16:50] Let's talk a bit about the latest innovations in senior living technology. How are your communities using the latest innovations to protect the residents and staff against COVID?
[17:49] I understand Ventria Residence also has a technology that I haven't heard before is called Chilled Ceiling Technology. Can you explain what this is and how is it helping the residents stay safe?
[19:15] How are you using cloud-based technology to ensure quality health care and safe monitoring of residents?
[19:58] Can you talk a bit about the importance of adapting technologies and products that the residents and the staff to be a closer cultural fit?
[22:53] How do you ensure all the residents are eager to adopt these new technologies?
[23:42] Discussion on ageism among different cultures.
[25:26] Do you think the Eastern cultures' way of respecting elders impacted Hong Kong COVID response?
[26:20] How do you ensure this notion of the importance of respecting your elders flows down to the organization, from you, and all the way down to the frontline staff in your company?
[27:46] What do you think is your biggest strength that enables you to have a unique, impactful effect on older adults? Maybe something that's not well known about you.
[31:29] How and when did you find that senior living was your calling?
[32:21] Do you think working closely with the parents and grandparents, has that changed you in any way?
[34:36] Why do you personally, find it rewarding to serve the aging population?
[35:47] Wrap-up

Maria Lee:
Roseville Senior Living:
Ventria Residence:

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