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July 3, 2021 35 min

Health care organizations are challenged to balance financial pressures with the need to provide high-quality, affordable, and accessible health care.

Providers must navigate a rapidly changing environment in order to remain competitive while improving the quality of care and reducing costs.

The healthcare industry is at an inflection point; A new generation of technology and services that will transform how we think about and manage our long-term health needs. Technology can be used for more than just symptom management; it can also help people live healthier lives through prevention, better communication with their providers, and improved self-management skills.

In this session, we’ll discuss how providers can move from fee-for-service to value-based payment models by using technology as a driver for better outcomes and improved population health management (PHM). We’ll also share some of our own innovative approaches including value-based reimbursement programs which have proven successful in helping providers improve patient engagement while lowering cost per case.


[00:00] Pre-Intro dialogue from Michelle Copenhaver
[01:57] Introduction
[03:02] Tell us a little bit about your background?
[05:01] What is the importance of strategic partnerships in the healthcare industry?
[07:15] Is there one partnership you've been able to coordinate that you're personally very proud of?
[08:21] One of your passions is helping healthcare providers transition their services from fee for service to fee for value. Tell us a little bit more about what that means?
[11:44] Does it take more time and effort to close a project using fee-for-value billing? Why or why not?
[13:31] What are your thoughts on how artificial intelligence can be used to help fuel this change in the medical industry?
[15:56] You've touched on the social determinants of health earlier. Briefly go over its meaning and the importance, how we understand holistic care relative to the social determinants of health?
[18:29] Have you had a personal experience that you've worked with a staff member who was diagnosed with the social determinants of health?
[20:03] Do you feel like there is enough training for healthcare professionals on how to handle patients who suffer from social determinants of health?
[21:07] How does having less income than someone else affect your ability to access care in the medical field?
[22:32] What's the importance of care coordination, nowadays in healthcare? And then what could healthcare companies do better to improve this coordination?
[27:38] Why do you think patients, families, clinicians, and other stakeholders struggle with maintaining the continuity of communication when transferring across disciplines in a healthcare setting? Or the system is not in place or people just don't care?
[31:18] If a client wants advice on how to sustain a healthy lifestyle, what advice would you share with them?
[34:27] Do you have anything else that you would like to share?


Michelle Copenhaver has a 360-degree view of the health care industry as an experienced executive with 30+ years of experience. She began in clinical settings and transitioned into healthcare administration, where she gained valuable insight from senior leadership roles at various payer companies. This has given her a deep understanding of how to deliver high-quality, cost-effective care that is coordinated across all levels of our health system.

She is driven by my mission to improve the overall health and wellbeing of everyone in this country through innovative thinking, disruptive innovation, and collaboration.

Learn more about Michelle:

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