Maddie Patrick (Boss 114) Creating Smooth Operations in Challenging Assets

Show Notes & Timestamps

• [0:00] Introduction and Guest Welcome
  • Evan introduces the show and welcomes Maddie Patrick.
• [0:18] Introducing Maddie Patrick
  • Maddie’s background, family support, and excitement for the show.
• [1:16] Community Boss Solutions
  • Brief mention of Community Boss’s solutions for parking and amenities.
• [1:52] Maddie’s Background and Excitement
  • Maddie’s family, festive background, and first podcast experience.
• [3:23] Parking Stories and Challenges
  • Maddie shares a memorable parking story from her early career.
• [7:13] Music Preferences
  • Maddie’s favorite songs and what motivates her.
• [8:19] Coffee and Caffeine Habits
  • Discussion about coffee preferences and office caffeine culture.
• [11:29] Audience Interaction
  • Shoutouts to friends and family watching live.
• [11:48] Maddie’s Journey in the Industry
  • How Maddie started in property management and her career path.
• [12:45] Starting in Property Management
  • Early roles, learning the business, and career progression.
• [17:03] Importance of Maintenance Teams
  • The critical role of maintenance in property operations.
• [18:34] Customer Service and Retention
  • Why customer service and timely maintenance are key to resident retention.
• [19:01] Creating Smooth Operations
  • Maddie’s approach to building unity and smooth operations in challenging assets.
• [19:53] Team Unity and Communication
  • Fostering teamwork and communication across teams.
• [20:56] Portfolio Management Challenges
  • Turning around a struggling portfolio through team collaboration.
• [21:50] Turning Things Around with a Positive Attitude
  • The impact of positivity and teamwork on property performance.
• [22:45] The Importance of Teamwork and Teachability
  • Coaching, teachability, and supporting team members.
• [23:36] Credentials and Their Impact
  • The value of industry credentials and ongoing education.
• [24:44] Advocacy and Involvement in Associations
  • The importance of advocacy and getting involved in industry associations.
• [25:26] Ways to Get Involved Beyond Board Membership
  • Other ways to participate and grow in the industry.
• [25:56] Next Generation Leadership
  • Opportunities for leadership and committee involvement.
• [26:12] Creating Your Own Path in the Industry
  • Non-traditional career paths and finding your niche.
• [27:31] Empowering Teams for Long-Term Growth
  • Empowering teams, mentoring, and supporting professional growth.
• [29:24] The Role of AI in the Industry
  • How AI is changing property management and industry operations.
• [31:25] Serving as a Board Member
  • Maddie and Evan discuss their experiences and perspectives on board service.
• [33:24] The Importance of Speaking Up
  • Advocating for others and the value of speaking up in leadership roles.
• [35:20] Building Cohesion on the Board
  • Creating a collaborative and respectful board culture.
• [36:39] Board Retreat Insights
  • Insights from a recent board retreat and planning for the future.
• [38:08] Getting Active in the Industry
  • Encouragement to get involved, pursue education, and embrace the industry.
• [43:07] Conclusion and Final Thoughts
  • Final thanks, inspiration for listeners, and invitation to future guests.

Key Topics:

• Maddie’s career journey and leadership lessons
• The importance of teamwork and communication
• Customer service and resident retention
• Professional development and industry credentials
• Getting involved in industry associations
• Adapting to technology and AI in property management
• Empowering teams for growth

Connect with the Show:

• Interested in being a guest? Reach out to Evan to share your story on Boss Talks! [e-mail]

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*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.