How to Improve Team Communication and Uncover Employee Fears - A Case Study | #7

What happens when your team is afraid to speak up?

In this episode of Build Better Teams, Shannon Russell shares a powerful real-world case study of how a global pharmaceutical company used a LEGO® Serious Play® workshop to uncover hidden fears, improve team communication, and create true alignment during a major organizational change.

When offices were closing, teams were merging, and uncertainty was high, leadership knew they weren’t getting honest feedback from employees. Instead of relying on another meeting or presentation, they turned to a hands-on team building workshop to reveal what was really going on beneath the surface.

In this episode, you’ll learn:

•  Why employees hold back in traditional meetings and leadership settings 
•  How to uncover unspoken fears and resistance during organizational change 
•  The role of LEGO® Serious Play® in improving communication and collaboration 
•  How hands-on workshops create psychological safety and honest conversations 
•  Why better communication leads to stronger team alignment and employee engagement

You’ll also hear how this workshop, hosted during a leadership offsite, helped transform tension into understanding, giving leadership the clarity they needed to move forward with confidence.

If you’re navigating a merger, restructuring, or team changes and struggling with communication, this episode will show you a more effective, human-centered approach.

🔗 Learn more about Build Better Teams Consulting, LEGO® Serious Play® workshops, events, and experiences, and book a strategy call with Shannon Russell at https://buildbetterteamsconsulting.com.

Remember, the best ideas don’t just get discussed, they get built!