Dawn Kennedy talks with Beth Lachance, Founder and CEO of Global Medical Virtual Assistants. Starting her company with a first-year revenue just under $50,000, Beth discusses scaling her business to achieve over $30 million in revenue within six years. The episode covers how she managed rapid growth in the highly regulated medical industry, including overcoming challenges around compliance and data protection. Beth also shares her strategy of leveraging past experiences, evolving with client needs, and investing in team growth.
In this episode...
Who is Beth Lachance, and whom does she serve? (00:59)
Scaling in a Highly Regulated Industry (01:40)
The evolving role of virtual assistants in medical practices. (03:02)
Overcoming Industry Resistance (04:07)
How Beth grew from $50K to $30M in revenue within six years. (7:58)
Core values that drive sustainable business growth. (8:28)
Staying Ahead with Innovation and AI (09:55)
Empowering teams to evolve and lead continuous improvement. (11:11)
Focusing on Client Retention and Details (14:54)
Adapting and Evolving with Market Trends (18:20)
Forcing Client Evolution for Growth (19:21)
From Small Beginnings to Enterprise (20:42)
Evolving with Clients: Overcoming Resistance (21:08)
The Importance of Team Retention (21:23)
Navigating Uncomfortable Business Shifts (23:58)
The Role of Education in Client Buy-In (24:27)
The Journey of Personal Growth as a CEO (25:28)
Delegation and Trust: Key to Scaling (26:22)
Investing in the Right Team Members (27:52)
Overcoming Imposter Syndrome (33:13)
The Value of an Executive Coach (34:41)
Beth Lachance’s Information:
Website: https://gmva.ph/our-team
LinkedIn: https://www.linkedin.com/company/global-medical-va-careers/
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