Dawn Kennedy talks with Francie Jain, founder of Terawatt, a platform that connects employers with coaches for group coaching and training, to discuss psychological safety and its ROI through reduced turnover. Francie defines psychological safety using Dr. Amy Edmondson’s work as a group-level climate where people can speak up without fear of repercussions, enabling error reporting and process improvement; reported errors may initially rise before declining as processes improve. They discuss how rigid hierarchy and leaders needing to be “right” undermine safety, generational shifts that make employer-provided development expected, and how psychological safety improves team performance, innovation, and customer outcomes.
In this Episode...
Who is Francie Jain, and whom does she serve? (00:45)
ROI of Psychological Safety (01:20)
What Psychological Safety Means (02:27)
Leadership and Generational Shifts (04:34)
Hiring and Culture Signals (07:26)
Google Study and Groupthink (09:16)
Hierarchy and Team Differences (14:09)
How to Implement Training (18:13)
DIY Tools and Measuring Impact (26:09)
Self Check Questions (31:58)
Resources and Where to Find Fran (33:11)
Military Case Study (35:08)
Final Takeaways and Goodbye (37:30)
Francie Jain's Information:
LinkedIn: https://www.linkedin.com/in/franciejain/
Website: http://terawatt.co/
Book: Turn the Ship Around (U.S. Military)
Google's Project Aristotle (U.S. Technology Company)
Dr. Amy Edmondson's "Psychological Safety and Learning Behavior in Work Teams" (Academic Research on Hospital Team Behavior)
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