July 15, 2025 • 13 mins
Stepping into the world of property management requires more than just collecting rent and fixing toilets. Angelia from Cani Property Management reveals how her background in industrial engineering transformed her approach to managing properties, filling the gap between mere maintenance and genuine value creation.
Through engaging conversation, Angelia unpacks the operational side of property management that investors rarely get to see. She shares how communication failures create the biggest challenges in the industry and offers practical solutions for navigating these complexities. "Most difficult tenants really just want to feel seen or heard," she explains, demonstrating how leading with professionalism and documentation while acting quickly prevents situations from festering.
What sets great property managers apart? According to Angelia, it's approaching the role as a COO for your portfolio rather than just a rent collector. She advises property owners to look beyond price when hiring managers, focusing instead on value, transparency, and communication style. For those considering entering the field, her guidance is equally practical: "Study it like a business. Learn the laws, build the systems from day one, and don't try to do it all yourself." The result? A property management experience that creates "serious impact, income, and freedom" for all involved. Whether you're a seasoned property investor or considering your first rental purchase, these insights will change how you view the crucial role property managers play in your investment strategy. For more information or to connect with Angelia, visit www.canipm.com or call/text 407-760-7772.
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Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:00):
Welcome back everybody to Business Talk.
Thanks for joining us again.
I'm your host, dda, and intoday's episode I will be
speaking with Angelia.
She works with Caney PropertyManagement.
How are you doing today,angelia?
Speaker 2 (00:18):
Doing.
Great Thanks for having me heretoday.
I really appreciate the timewith you.
Speaker 1 (00:23):
You're very, very welcome, very welcome, so,
listeners.
In each episode, our guestsshare practical tips and
valuable advice that can helpyou navigate life and stay ahead
in your journey.
Today's episode, we're going tobring some some important
information when it comes tomanaging multiple properties.
Angelia is going to talk aboutconflict resolution, hiring
(00:44):
property managers, commonmistakes landlords make to avoid
issues, as well as talk abouttenant screening.
But before we go any further,if you do like this video,
please feel free to subscribe toit.
Also, comment it helps out ourguests as well and please also,
(01:06):
if you can, we're going to goahead and share some, maybe a
story or two.
Angelia might have one for us,but if you don't mind, angelia,
let's start with your backgroundand give us a little bit of
insight on how you got intoproperty management.
Speaker 2 (01:22):
Sure, honestly, this is probably the craziest journey
, and I always hear from otherpeople that are in property
management.
They're like well, I didn'tlike grow up and say I want to
be a property manager.
You kind of like fall into it,right.
And my journey was is prettyinteresting.
So I I'm an industrial engineerwas in manufacturing and
operations.
I help businesses scale throughsystems and strategy.
(01:44):
But my partner in all things hehad been in property management
for more than 18 years and hewould share with me all these
challenges and everything thatthey would go through, and I
would just see how broken theindustry really was in property
management and I felt like therewas a massive gap between
property managers who justmaintain the property and those
(02:06):
who create value.
And with my background insystems processing and building
a strategy behind assetmanagement in the manufacturing
world, it was really just almostlike an ease to fall into this.
Because there's so muchsimilarities there and being
able to bring that in leadershipand scaling, we decided we were
(02:29):
going to rebrand and buildtogether this property
management company.
So what drew me in was trulyjust the opportunity to do it
better.
I wanted to be able to treatthose investors and tenants like
humans and help them buildbusinesses that are really
machines that can scale.
Speaker 1 (02:48):
Well stated.
I like a couple words that youuse leadership and value.
You know in business, right, wealways want to make sure we
bring value to our clients andalso do the relationships.
All these things are very, veryimportant.
So good job, kudos for you forsaying that.
What is it you know as aproperty manager?
(03:10):
What does a typical day kind oflook like in your world?
Speaker 2 (03:15):
Right.
Well for us again, becausewe've built those systems and
we've got an amazing team.
Fortunately I'm not in thefield changing toilets or fixing
toilets and changing locks.
We do have that build a team.
But when we talk to ourproperty manager, it's being
proactive with repairs, it'smaking sure that things are
(03:36):
handled in a way where we'rebuilding that high level
strategy and partnerships forgrowth, partnerships for growth
With the property managers.
You know they're making surethat repairs are happening in a
timely manner and that thecommunication is happening
between the tenant and therepair person, whether it's our
in-house repair team or anexternal vendor, if that's what
(03:58):
the owner wants to do and thenkeeping that proactive
management with the owner sothey know what's going on I,
it's in the day, it's theirasset.
Um, within property manager, youknow that property management
that's that's really.
It's communication.
It's constant communication andjust making sure that everybody
on the on the chess field is intheir appropriate places and
(04:19):
moving at the right speed.
Um, for, for myself, I get theopportunity to even see on the
back end of operations, makingsure that vendors are paid, with
our accounting team, and makingsure that all the employees
have everything they need theirtools, their training and the
time to execute what we said wewere going to do.
So for me, sometimes it's I'mmeeting with realtors or
(04:41):
training or working on pipelinesor just troubleshooting those
types of things, and I like tosometimes refer to myself as
more of like the architect, butnot the wrench turner.
So but, I, still get to see allof those problems that happen
and, at the end of the day,we're not just managing those
properties, we're reallymanaging the people, the
(05:02):
cashflow and the trust with allof those that we touch.
Speaker 1 (05:06):
Very well stated.
So, angelia, you know everyindustry has challenges, right?
If we want to use that word.
Are there any challenges inyour industry as a whole that
you see, that you?
Speaker 2 (05:20):
can share with our listeners 100% communication, I
think, and communication goesboth ways.
So when you whether you'remanaging 10 doors, or whether
you're managing 100 doors, orwhether you're managing 1,000 or
10,000 doors if you don't havethe right systems in place, then
those biggest challenges aregoing to completely be revealed,
(05:40):
and the biggest of those islack of communication, unclear
expectations and then justoutdated processes to get it
done.
Owners want proactive updates.
Tenants want to be heard thathey, I have a problem and I want
to make sure someone's doing itright, and so our job is to
(06:00):
make sure that no ball getsdropped.
And that's where those thatautomation, standard operating
procedures, team structure,accountability you just can't
fake that operations.
Speaker 1 (06:11):
Good point.
You know there's that word thatwe call two words conflict
resolution, and I think you kindof summarize it a few times in
terms of if you build thatcommunication correct me if I'm
wrong and you're out theresharing, you know, communicating
with your clients, that's goingto help reduce that conflict
(06:33):
resolution, correct.
Speaker 2 (06:35):
For sure, absolutely.
You know, within conflictresolution we approached
everything with empathy andevidence.
If you have both of thosethings, then generally you can
get to the appropriateresolution.
Most difficult tenants reallyjust want to feel seen or heard,
(06:56):
and so we lead withprofessionalism.
We document everything,everything has a picture,
everything has a timestamp, allof those things, and we act fast
so we just don't let situationsfester.
I remember I had a person in mychildhood that just said bad
news doesn't get better withtime and that's a really
(07:19):
important thing to follow.
So we know when sometimes wehave to draw that hard line, but
we do it respectfully and we doit legally, so there's never a
power trip.
We just set clear boundaries.
And that's why we actuallynamed our business Constant,
never-ending Improvement CanaiProperty Management is because
(07:41):
we want to make sure that we'reconstant and never ending in
that improvement, even whenconflict arises.
Speaker 1 (07:48):
Wow, Very cool.
Hiring a property manager.
There's probably a few stepsthat someone should look at that
is looking to hire a propertymanager.
What say you about maybe three,four or five steps to look for?
Speaker 2 (08:02):
Yeah, so it's not just a price driven strategy.
I mean, for some people it isall about price, but you steps
to look for yeah, so it's notjust a price-driven strategy.
I mean, for some people it isall about price, but you got to
look at value, transparency andcommunication style.
You can ask do they have asystem for maintenance?
How often will you hear fromthem?
How often do you want to hearfrom them?
Because that may be thedifference of who you decide to
go with.
And then what happens ifsomething goes wrong?
(08:22):
And if it's important to you,is that property manager truly
investor-minded or are they justcollecting rent?
So a great property manager isgoing to be like a COO for your
portfolio, and if you wantsomeone that's going to be
thinking in terms of ROI, tenantsatisfaction and asset
protection and not just puttingout fires, those are the best
questions to ask.
Speaker 1 (08:53):
Wow, very good.
So, in terms of technology,every industry has technology
that's changing their industryand the way they do business.
What is it?
Anything that's actuallyhelping you manage and I know
you have systems in place.
We talked about that.
Anything else that stands out?
Speaker 2 (09:05):
So I am pro-AI everything.
I know a lot of people kind ofworry about AI, but I definitely
think that technology reallymakes everything better, faster.
We can just be more responsive.
We do use Appolio, but this maybe just me sitting on a
platform.
You're about to say somethingthat probably isn't completely
(09:25):
politically correct, but I'mjust going to say the platform
that you use, if you actuallyuse it and use it in the way
it's intended, then that candefinitely change the way that
you manage.
You know, it's not just a techsolution alone, but you've got
to have the humans invest in thesolution.
Too often have I seen companiesthat have this amazing tech
stack but then the people don'twant to use it.
(09:48):
right, so it's like just usewhat you got, use it well,
invest in the education on thetechnology piece, and it's just
going to help you do more withless.
So, again, that's why I love AIand we do incorporate it in
multiple functions that we do,and we do incorporate it in
multiple functions that we do,and it's good stuff.
Speaker 1 (10:05):
Well, can you share a memorable experience with our
listeners?
No-transcript.
Speaker 2 (10:17):
Yeah, I mean there's quite a few.
I mean trying to narrow it downto one, so I think it's the
biggest one.
That I would say is that whenyou we had a tenant that was
just furious about a maintenancedelay, they just weren't happy.
The delays were happening and,honestly, rightfully so.
(10:38):
We had our system in place butagain, one moment of
communication failed and insteadof blaming our tech and instead
of blaming the team, we justowned it.
We picked up the phone and madeit right, and so it turned that
call from the tenant beingangry to being loyal and then
giving us a five-star review onGoogle.
(11:00):
So leadership, you know, showsup in those ugly moments and
humility goes a long way, and Ithink for me, that just
continues to teach me that youjust got to be truthful in all
things.
It's important to do that.
Speaker 1 (11:16):
Wow, you know, and I can see the passion that you
have, which is so awesome itselfwith what you do.
Let me ask you another questionas we wrap up here.
If someone wanted to get intoproperty management, what kind
of advice would you give them?
Speaker 2 (11:29):
Well, since I kind of fell into property management
myself, I would say study itlike a business.
Learn the laws, build thesystems from day one and don't
try to do it all yourself.
Learn the laws, build thesystems from day one and don't
try to do it all yourself.
The one thing that I can trulysay about the property
management industry is theproperty managers that really
care.
They're open about theirprocesses and procedures.
(11:52):
They want to see other propertymanagers win.
So property management isn't apassive business.
It's operations, people, riskmanagement all rolled into one.
But if you do it right, you cancreate some serious impact,
some income and some freedom.
But just don't wing it Likeeducate yourself.
Speaker 1 (12:09):
Educate.
Yes, that's always a powerfulword in itself.
You know listeners as we wrapup, you know.
If you definitely like thisepisode or what we're doing,
please feel free to subscribeand like and also leave a
comment for Angelia as well.
With that being said, angelia,could you provide our listeners
with a phone number as well as awebsite, maybe, to get ahold of
(12:31):
you?
Speaker 2 (12:33):
Absolutely.
Our main website is super easyit's wwwcanipmcom.
So canipmcom, and if you wantto get in touch with me
personally and ask me anyquestions I love questions you
can reach me at 407-760-7772.
(12:54):
You can text that too, and Iactually will respond.
Speaker 1 (12:59):
Yes, you have a good way of doing that.
Will respond yes, you have agood way of doing that.
So thank you so much for takingtime out of your busy schedule
to speak with our listenersregarding your business, and I
know they learned a lot fromthis episode.
So, again, you know, listeners,please feel free to leave a
comment and like this video andsubscribe to the channel.
With that being said, hopefullywe can have you back on again
(13:20):
in the near future.
Speaker 2 (13:21):
This was so much fun.
Thank you again so much forthis opportunity.
Speaker 1 (13:26):
You're very welcome.
Thank you for tuning in toFirst Media Consulting Podcast.
If you enjoyed the podcast,subscribe today To nominate a
business you would like torecommend to be on our show.
Go to firstmediaconsultingcomor call.
Thank you for listening.
Welcome back everybody to Business Talk.
Thanks for joining us again.
I'm your host, dda, and intoday's episode I will be
speaking with Angelia.
She works with Caney PropertyManagement.
How are you doing today,angelia?
Speaker 2 (00:18):
Doing.
Great Thanks for having me heretoday.
I really appreciate the timewith you.
Speaker 1 (00:23):
You're very, very welcome, very welcome, so,
listeners.
In each episode, our guestsshare practical tips and
valuable advice that can helpyou navigate life and stay ahead
in your journey.
Today's episode, we're going tobring some some important
information when it comes tomanaging multiple properties.
Angelia is going to talk aboutconflict resolution, hiring
(00:44):
property managers, commonmistakes landlords make to avoid
issues, as well as talk abouttenant screening.
But before we go any further,if you do like this video,
please feel free to subscribe toit.
Also, comment it helps out ourguests as well and please also,
(01:06):
if you can, we're going to goahead and share some, maybe a
story or two.
Angelia might have one for us,but if you don't mind, angelia,
let's start with your backgroundand give us a little bit of
insight on how you got intoproperty management.
Speaker 2 (01:22):
Sure, honestly, this is probably the craziest journey
, and I always hear from otherpeople that are in property
management.
They're like well, I didn'tlike grow up and say I want to
be a property manager.
You kind of like fall into it,right.
And my journey was is prettyinteresting.
So I I'm an industrial engineerwas in manufacturing and
operations.
I help businesses scale throughsystems and strategy.
(01:44):
But my partner in all things hehad been in property management
for more than 18 years and hewould share with me all these
challenges and everything thatthey would go through, and I
would just see how broken theindustry really was in property
management and I felt like therewas a massive gap between
property managers who justmaintain the property and those
(02:06):
who create value.
And with my background insystems processing and building
a strategy behind assetmanagement in the manufacturing
world, it was really just almostlike an ease to fall into this.
Because there's so muchsimilarities there and being
able to bring that in leadershipand scaling, we decided we were
(02:29):
going to rebrand and buildtogether this property
management company.
So what drew me in was trulyjust the opportunity to do it
better.
I wanted to be able to treatthose investors and tenants like
humans and help them buildbusinesses that are really
machines that can scale.
Speaker 1 (02:48):
Well stated.
I like a couple words that youuse leadership and value.
You know in business, right, wealways want to make sure we
bring value to our clients andalso do the relationships.
All these things are very, veryimportant.
So good job, kudos for you forsaying that.
What is it you know as aproperty manager?
(03:10):
What does a typical day kind oflook like in your world?
Speaker 2 (03:15):
Right.
Well for us again, becausewe've built those systems and
we've got an amazing team.
Fortunately I'm not in thefield changing toilets or fixing
toilets and changing locks.
We do have that build a team.
But when we talk to ourproperty manager, it's being
proactive with repairs, it'smaking sure that things are
(03:36):
handled in a way where we'rebuilding that high level
strategy and partnerships forgrowth, partnerships for growth
With the property managers.
You know they're making surethat repairs are happening in a
timely manner and that thecommunication is happening
between the tenant and therepair person, whether it's our
in-house repair team or anexternal vendor, if that's what
(03:58):
the owner wants to do and thenkeeping that proactive
management with the owner sothey know what's going on I,
it's in the day, it's theirasset.
Um, within property manager, youknow that property management
that's that's really.
It's communication.
It's constant communication andjust making sure that everybody
on the on the chess field is intheir appropriate places and
(04:19):
moving at the right speed.
Um, for, for myself, I get theopportunity to even see on the
back end of operations, makingsure that vendors are paid, with
our accounting team, and makingsure that all the employees
have everything they need theirtools, their training and the
time to execute what we said wewere going to do.
So for me, sometimes it's I'mmeeting with realtors or
(04:41):
training or working on pipelinesor just troubleshooting those
types of things, and I like tosometimes refer to myself as
more of like the architect, butnot the wrench turner.
So but, I, still get to see allof those problems that happen
and, at the end of the day,we're not just managing those
properties, we're reallymanaging the people, the
(05:02):
cashflow and the trust with allof those that we touch.
Speaker 1 (05:06):
Very well stated.
So, angelia, you know everyindustry has challenges, right?
If we want to use that word.
Are there any challenges inyour industry as a whole that
you see, that you?
Speaker 2 (05:20):
can share with our listeners 100% communication, I
think, and communication goesboth ways.
So when you whether you'remanaging 10 doors, or whether
you're managing 100 doors, orwhether you're managing 1,000 or
10,000 doors if you don't havethe right systems in place, then
those biggest challenges aregoing to completely be revealed,
(05:40):
and the biggest of those islack of communication, unclear
expectations and then justoutdated processes to get it
done.
Owners want proactive updates.
Tenants want to be heard thathey, I have a problem and I want
to make sure someone's doing itright, and so our job is to
(06:00):
make sure that no ball getsdropped.
And that's where those thatautomation, standard operating
procedures, team structure,accountability you just can't
fake that operations.
Speaker 1 (06:11):
Good point.
You know there's that word thatwe call two words conflict
resolution, and I think you kindof summarize it a few times in
terms of if you build thatcommunication correct me if I'm
wrong and you're out theresharing, you know, communicating
with your clients, that's goingto help reduce that conflict
(06:33):
resolution, correct.
Speaker 2 (06:35):
For sure, absolutely.
You know, within conflictresolution we approached
everything with empathy andevidence.
If you have both of thosethings, then generally you can
get to the appropriateresolution.
Most difficult tenants reallyjust want to feel seen or heard,
(06:56):
and so we lead withprofessionalism.
We document everything,everything has a picture,
everything has a timestamp, allof those things, and we act fast
so we just don't let situationsfester.
I remember I had a person in mychildhood that just said bad
news doesn't get better withtime and that's a really
(07:19):
important thing to follow.
So we know when sometimes wehave to draw that hard line, but
we do it respectfully and we doit legally, so there's never a
power trip.
We just set clear boundaries.
And that's why we actuallynamed our business Constant,
never-ending Improvement CanaiProperty Management is because
(07:41):
we want to make sure that we'reconstant and never ending in
that improvement, even whenconflict arises.
Speaker 1 (07:48):
Wow, Very cool.
Hiring a property manager.
There's probably a few stepsthat someone should look at that
is looking to hire a propertymanager.
What say you about maybe three,four or five steps to look for?
Speaker 2 (08:02):
Yeah, so it's not just a price driven strategy.
I mean, for some people it isall about price, but you steps
to look for yeah, so it's notjust a price-driven strategy.
I mean, for some people it isall about price, but you got to
look at value, transparency andcommunication style.
You can ask do they have asystem for maintenance?
How often will you hear fromthem?
How often do you want to hearfrom them?
Because that may be thedifference of who you decide to
go with.
And then what happens ifsomething goes wrong?
(08:22):
And if it's important to you,is that property manager truly
investor-minded or are they justcollecting rent?
So a great property manager isgoing to be like a COO for your
portfolio, and if you wantsomeone that's going to be
thinking in terms of ROI, tenantsatisfaction and asset
protection and not just puttingout fires, those are the best
questions to ask.
Speaker 1 (08:53):
Wow, very good.
So, in terms of technology,every industry has technology
that's changing their industryand the way they do business.
What is it?
Anything that's actuallyhelping you manage and I know
you have systems in place.
We talked about that.
Anything else that stands out?
Speaker 2 (09:05):
So I am pro-AI everything.
I know a lot of people kind ofworry about AI, but I definitely
think that technology reallymakes everything better, faster.
We can just be more responsive.
We do use Appolio, but this maybe just me sitting on a
platform.
You're about to say somethingthat probably isn't completely
(09:25):
politically correct, but I'mjust going to say the platform
that you use, if you actuallyuse it and use it in the way
it's intended, then that candefinitely change the way that
you manage.
You know, it's not just a techsolution alone, but you've got
to have the humans invest in thesolution.
Too often have I seen companiesthat have this amazing tech
stack but then the people don'twant to use it.
(09:48):
right, so it's like just usewhat you got, use it well,
invest in the education on thetechnology piece, and it's just
going to help you do more withless.
So, again, that's why I love AIand we do incorporate it in
multiple functions that we do,and we do incorporate it in
multiple functions that we do,and it's good stuff.
Speaker 1 (10:05):
Well, can you share a memorable experience with our
listeners?
No-transcript.
Speaker 2 (10:17):
Yeah, I mean there's quite a few.
I mean trying to narrow it downto one, so I think it's the
biggest one.
That I would say is that whenyou we had a tenant that was
just furious about a maintenancedelay, they just weren't happy.
The delays were happening and,honestly, rightfully so.
(10:38):
We had our system in place butagain, one moment of
communication failed and insteadof blaming our tech and instead
of blaming the team, we justowned it.
We picked up the phone and madeit right, and so it turned that
call from the tenant beingangry to being loyal and then
giving us a five-star review onGoogle.
(11:00):
So leadership, you know, showsup in those ugly moments and
humility goes a long way, and Ithink for me, that just
continues to teach me that youjust got to be truthful in all
things.
It's important to do that.
Speaker 1 (11:16):
Wow, you know, and I can see the passion that you
have, which is so awesome itselfwith what you do.
Let me ask you another questionas we wrap up here.
If someone wanted to get intoproperty management, what kind
of advice would you give them?
Speaker 2 (11:29):
Well, since I kind of fell into property management
myself, I would say study itlike a business.
Learn the laws, build thesystems from day one and don't
try to do it all yourself.
Learn the laws, build thesystems from day one and don't
try to do it all yourself.
The one thing that I can trulysay about the property
management industry is theproperty managers that really
care.
They're open about theirprocesses and procedures.
(11:52):
They want to see other propertymanagers win.
So property management isn't apassive business.
It's operations, people, riskmanagement all rolled into one.
But if you do it right, you cancreate some serious impact,
some income and some freedom.
But just don't wing it Likeeducate yourself.
Speaker 1 (12:09):
Educate.
Yes, that's always a powerfulword in itself.
You know listeners as we wrapup, you know.
If you definitely like thisepisode or what we're doing,
please feel free to subscribeand like and also leave a
comment for Angelia as well.
With that being said, angelia,could you provide our listeners
with a phone number as well as awebsite, maybe, to get ahold of
(12:31):
you?
Speaker 2 (12:33):
Absolutely.
Our main website is super easyit's wwwcanipmcom.
So canipmcom, and if you wantto get in touch with me
personally and ask me anyquestions I love questions you
can reach me at 407-760-7772.
(12:54):
You can text that too, and Iactually will respond.
Speaker 1 (12:59):
Yes, you have a good way of doing that.
Will respond yes, you have agood way of doing that.
So thank you so much for takingtime out of your busy schedule
to speak with our listenersregarding your business, and I
know they learned a lot fromthis episode.
So, again, you know, listeners,please feel free to leave a
comment and like this video andsubscribe to the channel.
With that being said, hopefullywe can have you back on again
(13:20):
in the near future.
Speaker 2 (13:21):
This was so much fun.
Thank you again so much forthis opportunity.
Speaker 1 (13:26):
You're very welcome.
Thank you for tuning in toFirst Media Consulting Podcast.
If you enjoyed the podcast,subscribe today To nominate a
business you would like torecommend to be on our show.
Go to firstmediaconsultingcomor call.
Thank you for listening.
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